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The Disconnect Between Employee Satisfaction and Loyalty

Published: September 29, 2011

Updated: October 18, 2017

Courtney Colwell
American Express
Summary
Could small biz employees be leaving for what they perceive to be more secure opportunities?

      Small business owners know this better than anyone else: Employee loyalty has a huge impact on the bottom line. Employee satisfaction can affect not only obvious areas like personal productivity, but it can affect sales through employees' interactions with customers.

      The data below indicates that small-business employees are more likely than their larger company counterparts to be looking for new jobs, despite being slightly more satisfied. Could it be they’re leaving for what they perceive to be more secure opportunities?

      Here are some recommendations for how to increase employee satisfaction by Jeff Quinn, global senior director of Monster Intelligence, in The State of Worker Loyalty: Building a Loyal Small Business Workforce.

      The Disconnect Between Employee Satisfaction and Loyalty
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