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Publication Date: March 2, 2020
Updated: March 13, 2020
Updated: April 20, 2020
Updated: May 28, 2020
Updated: June 24, 2020
Updated: July 28, 2020
Updated: August 18, 2020
Updated: December 3, 2020
Please note: The situation with the 2019 Novel Coronavirus (“COVID-19”, “Coronavirus”) continues to evolve. The information in this Coronavirus Alert is current as of the time of publication but is subject to change as more information becomes known.
Based on information published by the World Health Organization (“WHO”) on January 21, 2020, COVID-19 became a known event, which affects the travel insurance coverage available for new policies purchased.
Last Updated: December 3, 2020 (in Red)
Updated: August 18, 2020
Updated: July 28, 2020
Updated: June 24, 2020
Updated: May 28, 2020
Updated: April 20, 2020
Updated: March 13, 2020
Certificate of Insurance/Policy Cancellation and Refund Information for American Express Travel Insurance (“AETI”) only.
As mentioned above, based on information published by the World Health Organization (“WHO”) on January 21, 2020, COVID-19 became a known event (“Known Event”), which affects the travel insurance coverage available for new policies purchased. Additionally, since January 21, 2020, the spread of the Coronavirus has impacted travel in certain regions of the world and a number of common carriers have cancelled or will cancel scheduled trips as a result. On March 11, 2020, WHO declared a pandemic.
In recognition of the unforeseeable and unique actions of the public health and government agencies in response to COVID-19, AMEX Assurance Company (“AAC”) is implementing, for a limited period, a one-time exception to the applicable “free look” periods stated in the AETI certificate/policy. Under this limited exception, AAC will honor requests to terminate and rescind a customer’s AETI certificate/policy and provide a full refund of premiums which, when the refund is issued by AAC, will be deemed an agreement by the customer and AAC that all of the insurance in the certificate/policy is completely and totally void as if it had never been purchased or issued in the first place.
AAC will accommodate requests if the following conditions have been met:
This is a one-time only exception. AAC expressly reserves the right to refuse any requests to terminate or rescind coverage in exchange for a full refund of premiums.
How to Request by Email: If you have met the above conditions and would like to request the termination of your AETI certificate/policy and refund of your premium, please send an email to: aeti@aexp.com
The email subject should be: AETI Refund Policy #500xxxxxxxx
The body of the email must include:
Please Note: This email will be your confirmation that you have met the conditions noted above and will be the basis for the termination of your AETI certificate/policy and refund of your premium. By accepting this offer, you agree that all of the insurance in the certificate/policy is completely and totally void as if it had never been purchased or issued in the first place and that no claims will ever be paid.
How to Request by mail: If you have met the above conditions and would like to request the termination of your AETI certificate/policy and refund of your premium, please mail your written request to:
AMEX Assurance Company
ATTN: AETI
PO-BOX 981553
EL PASO TX 79998-9920
The letter must include:
Please Note: This letter will be your confirmation that you have met the conditions noted above and will be the basis for the termination of your AETI certificate/policy and refund of your premium. By accepting this offer, you agree that all of the insurance in the certificate/policy is completely and totally void as if it had never been purchased or issued in the first place and that no claims will ever be paid.
Requests will be processed in the order they are received. If your request is approved, refunds will be issued in the original form of payment. Refunds may take up to 3 weeks after your request is received to be posted on your account.
For customers that do not meet the above conditions and/or who do not wish to have AAC rescind the entire certificate/policy, please see here for more information regarding available proportional refunds or refer to your purchased certificate/policy for a full description of all terms, conditions, provisions and exclusions.
Important Notice: This information is a summary and can only be used for informational purposes. Information contained in this document does not modify or change the terms of coverage included in your purchased certificate/policy. Please refer to your purchased certificate/policy or see a sample certificate /policy on the American Express Travel Insurance website for a full description of all terms, conditions, provisions and exclusions.