TravelAssure/TravelAssure Classic

CORONAVIRUS Frequently Asked Questions

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Publication Date: March 24, 2020

Please note: The situation with the 2019 Novel Coronavirus (“COVID-19”, “Coronavirus”) continues to evolve. The information in this Coronavirus Alert is current as of the time of publication but is subject to change as more information becomes known.

Based on information published by the World Health Organization (“WHO”) on January 21, 2020, COVID- 19 became a known event, which affects the travel insurance coverage available for new trips purchased.

Additionally, since January 21, 2020, the spread of the Coronavirus has impacted travel in certain regions of the world and a number of common carriers have cancelled or will cancel scheduled trips as a result. On March 11, 2020, WHO declared a pandemic.

1. Is “fear” of contracting the Coronavirus a covered reason under TravelAssure/TravelAssure Classic?

a. No, TravelAssure/TravelAssure Classic covers only specified covered reasons. Fear of contracting the Coronavirus is not a covered reason under the TravelAssure/TravelAssure Classic certificate of insurance/policy.

b. For a full description of all covered reasons please refer to your purchased certificate of insurance/policy or see a sample certificate of insurance/policy for TravelAssure or TravelAssure Classic.

2. Are there provisions within the TravelAssure/TravelAssure Classic certificate of insurance/policy that may impact coverage for the Coronavirus?

a. Yes, coverage is subject to all terms, conditions, provisions and exclusions contained in the TravelAssure/TravelAssure Classic certificate of insurance/policy.

b. For a full description of all terms, conditions, provisions and exclusions that apply to coverage please refer to your purchased certificate of insurance/policy or see a sample certificate of insurance/policy for TravelAssure or TravelAssure Classic.

3. Does the TravelAssure/TravelAssure Classic coverage allow me to cancel my trip for any reason?

a. No, TravelAssure/TravelAssure Classic covers only specified covered reasons.

4. Should I buy TravelAssure/TravelAssure Classic coverage for my upcoming trip?

a. TravelAssure/TravelAssure Classic is not currently accepting new enrollments.

5. Should I cancel my upcoming trip?

a. The decision to cancel your trip is personal and for you to decide. There are many resources available that you may consult including: the WHO and the CDC websites, your travel provider or your travel agent.

b. For a full description of terms, conditions, provisions and exclusions please refer to your purchased certificate of insurance/policy or see a sample certificate of insurance/policy for TravelAssure or TravelAssure Classic.

6. Does the TravelAssure/TravelAssure Classic require a Doctor’s note if I cancel my trip?

a. The TravelAssure/TravelAssure Classic certificate of insurance/policy includes details regarding the Covered Reasons for which a Doctor’s note is required.

b. For a full description of all terms, conditions, provisions and exclusions please refer to your purchased certificate of insurance/policy or see a sample certificate of insurance/policy for TravelAssure or TravelAssure Classic.

Important Notice: This information is a summary and can only be used for informational purposes. Information contained in this document does not modify or change the terms of coverage included in your purchased certificate/policy. Please refer to your purchased certificate/policy for a full description of all terms, conditions, provisions and exclusions.

Publication Date: July 28, 2021

Cancelled Trip Refund Information for TravelAssure.

In recognition of the unforeseeable and unique actions of the public health and government agencies in response to COVID-19,
AMEX Assurance Company (“AAC”) is implementing, for a limited period, a refund for premiums charged on trips cancelled on or after January 21, 2020.

AAC will issue refunds if the following conditions have been met:

1. The common carrier refund must have been issued on or after January 21, 2020 and before July 30, 2021.
2. No claims have been paid (or will ever be paid) under the certificate/policy for any reason.

For each trip cancelled starting January 21, 2020 and ending March 1, 2021, where a pro-rated refund has already been issued, AAC will refund the remaining pro-rated premium as follows:

1. For enrollees in TravelAssure who have received a credit of $10.00, an additional credit of $18.95 will be issued.
2. For enrollees in TravelAssure Classic who have received a credit of $8.00, an additional credit of $11.95 will be issued.

For each trip cancelled on or after July 25, 2020 and before July 30, 2021 AAC will issue a full refund as follows:

1. Enrollees in TravelAssure who were billed for an eligible trip will be issued a full credit of $28.95.
2. Enrollees in TravelAssure Classic who were billed for an eligible trip will be issued a full credit of $19.95.

For each trip cancelled after July 30, 2021 AAC will issue a pro-rated refund as follows:

1. Enrollees in TravelAssure who were billed for an eligible trip will be issued a pro-rated credit of $10.00.

2. Enrollees in TravelAssure Classic who were billed for an eligible trip will be issued a pro-rated credit of $8.00.

AAC reserves the right to discontinue refunds for cancelled trips at any point.