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At Your Service: American Express Travel Consultants Help Curate Your Next Stay

American Express Travel is your first destination for service. And one of the most popular American Express Platinum Card® travel benefits is 24/7 access to our travel consultants, who are always available to help you plan a trip near or far — and to assist you during that travel. Our consultants comprise a broad range of travel expertise: they share with you a love of travel, and they are committed to helping Card Members maximize their American Express travel benefits. We polled a handful of our own helpful American Express Travel consultants about their favorite experiences with Fine Hotels + Resorts® and The Hotel Collection, through the lens of delivering — and receiving — exemplary service. Here’s a short list with their American Express-approved insider tips to tuck into your carry-on.

Don’t Forget To

“Follow properties on social media to get first-hand updates, especially during COVID-19.” — Simona

Don’t forget to pack

“A bungee cord with clips for hanging clothes, as there are never enough hangers in the closets. And a ‘go bag’ — a fully packed bag of ancillary items to pop into your luggage — with ear plugs, eye mask, blow-up pillow, dirty laundry bag, packing cubes.” — Kristin

Don’t forget to pack

“Aromatherapy oils. Lavender and tea tree oil can solve a lot of ailments, and peppermint oil is great with aloe for soothing a sunburn.” — Amelia

Don’t Forget To

“Download the Amex app, for quickly locating lounges in airports, and to review offers and ensure you’re getting the most value from your Platinum Amex hotel benefits”— Kristin

Don’t Forget To Pack

“An extra copy of your passport and lip balm, especially for drier regions.”— Peter

Don’t Forget

“To research best rooftop bars to see the sunset on day one. It’s always a spectacular experience and a great way to begin.” — Mike

Don’t Forget

“To set aside a day to experience the area as a local would." — Tony

Don’t forget to pack

“A list of restaurants, cafés, and pubs that Anthony Bourdain once visited.” — Roberto

“A good book. And for international travel, a universal charger, so you can keep your translator app ready to go. Taking the time to speak in another person’s language goes a long way.” — Gregorio

Featured in this Article

21 Properties
FINE HOTELS + RESORTS
Pool
Dorchester Collection
Hotel Bel-Air
Los Angeles, California US
FINE HOTELS + RESORTS
villa living room
Four Seasons Hotels and Resorts
Four Seasons Residence Club Aviara
Carlsbad, California US
FINE HOTELS + RESORTS
MGM Grand Exterior
Card Member Favorite
MGM Resorts International
SKYLOFTS at MGM Grand
Las Vegas, Nevada US
FINE HOTELS + RESORTS
Exterior
Card Member Favorite
Wynn and Encore Las Vegas
Las Vegas, Nevada US
FINE HOTELS + RESORTS
Pool Terrace
Aman
Amangani
Jackson, Wyoming US
FINE HOTELS + RESORTS
Amangiri_USA_Aerial_View
Aman
Amangiri
Canyon Point, Utah US
FINE HOTELS + RESORTS
Saloon and Dance Hall
Relais & Châteaux
Dunton Hot Springs
Dolores, Colorado US
FINE HOTELS + RESORTS
Winding lazy river at the expansive five-acre water park
Four Seasons Hotels and Resorts
Four Seasons Resort Orlando at Walt Disney World Resort
Lake Buena Vista, Florida US
FINE HOTELS + RESORTS
Little Palm Island Main Aerial
Noble House Hotels & Resorts
Little Palm Island Resort & Spa
Little Torch Key, Florida US
FINE HOTELS + RESORTS
Outdoor pool
The Leading Hotels of the World
The Brazilian Court Hotel
Palm Beach, Florida US
FINE HOTELS + RESORTS
Fairmont Kea Lani Maui located in Wailea, Hawaii
Fairmont
Fairmont Kea Lani, Maui
Wailea, Hawaii US
FINE HOTELS + RESORTS
Atrium Lounge
Conrad Hotels & Resorts
Conrad Osaka
Osaka, Japan
FINE HOTELS + RESORTS
Horizon Hillcrest Pool Villa, Banyan Tree Samui, Thailand
Banyan Tree Hotels & Resorts
Banyan Tree Samui
Koh Samui, Thailand
FINE HOTELS + RESORTS
Outdoor Heated Pool
FINE HOTELS + RESORTS
Presidential Villa Master Bedroom
The Leading Hotels of the World
Chable Yucatan
Chochola, Yucatán MX
FINE HOTELS + RESORTS
Hotel Lobby
Four Seasons Hotels and Resorts
Four Seasons Hotel Firenze
Florence, Italy
FINE HOTELS + RESORTS
Riva Lounge
The Luxury Collection
The Gritti Palace, a Luxury Collection Hotel, Venice
Venice, Italy
FINE HOTELS + RESORTS
Le Sirenuse Champagne Bar
The Leading Hotels of the World
Le Sirenuse
Positano, Italy
FINE HOTELS + RESORTS
Infinity Pool & Lounge
The Ritz-Carlton
Hotel Arts Barcelona
Barcelona, Spain
FINE HOTELS + RESORTS
Shangri-La Hotels and Resorts
Shangri-La Paris
Paris, France
FINE HOTELS + RESORTS
Ariel View of Hamilton Princess
Miraval Arizona
Spotlight Hotel
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