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At Your Service: American Express Travel Consultants Help Curate Your Next Stay

American Express Travel is your first destination for service. And one of the most popular American Express Platinum Card® travel benefits is 24/7 access to our travel consultants, who are always available to help you plan a trip near or far — and to assist you during that travel. Our consultants comprise a broad range of travel expertise: they share with you a love of travel, and they are committed to helping Card Members maximize their American Express travel benefits. We polled a handful of our own helpful American Express Travel consultants about their favorite experiences with Fine Hotels + Resorts® and The Hotel Collection, through the lens of delivering — and receiving — exemplary service. Here’s a short list with their American Express-approved insider tips to tuck into your carry-on.

Don’t Forget To

“Follow properties on social media to get first-hand updates, especially during COVID-19.” — Simona

Don’t forget to pack

“A bungee cord with clips for hanging clothes, as there are never enough hangers in the closets. And a ‘go bag’ — a fully packed bag of ancillary items to pop into your luggage — with ear plugs, eye mask, blow-up pillow, dirty laundry bag, packing cubes.” — Kristin

Don’t forget to pack

“Aromatherapy oils. Lavender and tea tree oil can solve a lot of ailments, and peppermint oil is great with aloe for soothing a sunburn.” — Amelia

Don’t Forget To

“Download the Amex app, for quickly locating lounges in airports, and to review offers and ensure you’re getting the most value from your Platinum Amex hotel benefits”— Kristin

Don’t Forget To Pack

“An extra copy of your passport and lip balm, especially for drier regions.”— Peter

Don’t Forget

“To research best rooftop bars to see the sunset on day one. It’s always a spectacular experience and a great way to begin.” — Mike

Don’t Forget

“To set aside a day to experience the area as a local would." — Tony

Don’t forget to pack

“A list of restaurants, cafés, and pubs that Anthony Bourdain once visited.” — Roberto

“A good book. And for international travel, a universal charger, so you can keep your translator app ready to go. Taking the time to speak in another person’s language goes a long way.” — Gregorio

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