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Cleanliness First: How Fine Hotels + Resorts® Properties are Adapting Their Cleaning Standards To Meet Your Needs

We travel to enjoy both the thrill of the new and the comforts of timeless things, and so any list of the hottest destinations in the world is bound to contain classics and emerging winners alike. Whether it’s for a romantic getaway, a family vacation, or a solo adventure, these are the cities and regions that American Express Card Members are traveling to in 2020.

As some of the world is beginning to reengage with travel, American Express Travel is committed to being there for Platinum Card® Members every step of the way. Whether your travel involves going somewhere distant and new or revisiting a familiar place through new eyes, American Express Travel makes the safety and comfort of our Card Members a priority. Enhanced hotel cleaning standards are among the key pillars of focus for properties this year.

Our Fine Hotels + Resorts® properties are committed to assessing and reassessing hygiene protocols during the pandemic and going forward. When you’re ready to travel, your experience can be one that is both memorable and enjoyable, and consciously tailored for cleanliness and safety.

Here are just a few of the ways some of the Fine Hotels + Resorts brands have improved safety and cleaningprocesses to help you feel safe and luxuriously restful.

Clean Innovation

Many lodging brands have implemented new cleaning technology over the past year. To that end, many have partnered with leading organizations on this initiative.

Hilton, to start, has linked up with RB, the maker of household and industrial cleaning brands Lysol and Dettol, to create the Hilton CleanStay program. Hilton’s housekeeping staff uses a full room cleaning protocol, implementing disinfecting steps using Lysol, Dettol, Sagrotan, and Napisan products. Other steps include removing all used bedding and towels, and sanitizing switches, electronic controls, handles and knobs, and bathroom surfaces.

In addition to increased cleaning of all common touch points and the regular cleaning of all air filters and conditioners in their hotels, Rosewood properties, through its Commitment to Care program, is also continually testing out new sanitation technology, including electrostatic sprayers, foggers, and UVC lights.

Marriott too is using electrostatic sprayers to sanitize surfaces throughout the hotels, and, in partnership with Ecolab, is using air purifying systems effective against viruses in the air and on surfaces.

Redefining “Personal Touch”

In addition to rethinking the cleaning of accommodations, the service industry has also had to redefine how it reaches and maintains contact with guests during this time. Lodging brands understand that contactless service is necessary and of paramount priority, but that doesn't diminish the personal element from their premium customer service.

Continuing to surprise and delight guests with exemplary service that comes from the heart, Mandarin Oriental global properties have implemented the We Care program, prioritizing the health, safety, and comfort of guests while also consistently meeting their needs. Before they arrive, guests will be asked — via digital messaging — to discuss their personal preferences on service levels and interaction with Mandarin staff. What kind of housekeeping might they want? Would they like room service left outside the door? Which amenities can be delivered digitally? Reducing physical contact but amplifying all forms of digital interaction, Mandarin Oriental is serious about their promise of providing the superlative care for which it is renown.

The Hilton properties in the US, UK, and Canada encourage their guests to use Contactless Arrival and Check-Out, and have made room access that much easier through the Hilton Honors App (yes, that means rewards, too). Guests can check in, choose their room, access the room using a digital key, and check out using their phones — the entire experience avoids any stop at the front desk, if that’s what the guest desires.

Marriott hotels are also welcoming guests safely but without physical contact: All guests can check in online, and Marriott Bonvoy members can use that App for mobile check-in, and, in many properties, as their room key, again skipping a stop (and saving precious time) at the front desk, and eliminating any unnecessary touching of physical room keys.

Plus More Digital Amenities

At Hyatt properties, the World of Hyatt App offers mobile check-in and check-out, and use of the App as room key, as well as increased amenities to help guests relax during their stay. Using the app means in-room Chromecast access, as well as use of curated meditations from Headspace, aiming to make their stay a calmer, centered one no matter which property guests choose.

The Four Seasons App and Chat offers guests real-time, contactless interactions with employees across nine digital platforms, in over 100 languages, making real human “contact” easier, faster, and more effective than before. In real time, guests can continue to enjoy the world-famous Four Seasons experience in new ways.

Partnering with Health Care Innovators

Committed to using scientific advances in their pursuit of safe travel and accommodations, many Fine Hotels + Resorts properties have aligned with world-renowned health care organizations to implement enhanced safety features.

The Four Seasons Hotels and Resorts have partnered with Johns Hopkins Medicine to create the Lead with Care program to be implemented throughout Four Seasons globally. The hotel group also created a COVID-19 Advisory Board, to inform on health and safety decisions based on the latest science.

Hyatt created a Global Biorisk Advisory Council (GBAC), which in turn has implemented a GBAC STAR cleanliness and training accreditation process, and has appointed a trained hygiene and wellness leader onsite at every property. Hyatt has assembled a cross-functional panel including experts from Cleveland Clinic to fine-tune safety protocols and constantly rethink the hotel experience through the lens of health, safety and science — and cleanliness — first.

Fine Hotels + Resorts properties are working to make your travel experience as safe, secure, and comfortable as possible. American Express Travel will be there for you whenever, and wherever, you opt to travel next.

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