Cleanliness First: How Fine Hotels + Resorts® Properties are Adapting Their Cleaning Standards To Meet Your Needs

As some of the world is beginning to reengage with travel, American Express Travel is committed to being there for Platinum Card® Members every step of the way. Whether your travel involves going somewhere distant and new or revisiting a familiar place through new eyes, American Express Travel makes the safety and comfort of our Card Members a priority. Enhanced hotel cleaning standards are among the key pillars of focus for properties this year.

Our Fine Hotels + Resorts® properties are committed to assessing and reassessing hygiene protocols during the pandemic and going forward. When you’re ready to travel, your experience can be one that is both memorable and enjoyable, and consciously tailored for cleanliness and safety.

Here are just a few of the ways some of the Fine Hotels + Resorts brands have improved safety and cleaningprocesses to help you feel safe and luxuriously restful.

Beach Village at The Del

Clean Innovation

Many lodging brands have implemented new cleaning technology over the past year. To that end, many have partnered with leading organizations on this initiative.

Hilton, to start, has linked up with RB, the maker of household and industrial cleaning brands Lysol and Dettol, to create the Hilton CleanStay program. Hilton’s housekeeping staff uses a full room cleaning protocol, implementing disinfecting steps using Lysol, Dettol, Sagrotan, and Napisan products. Other steps include removing all used bedding and towels, and sanitizing switches, electronic controls, handles and knobs, and bathroom surfaces.

In addition to increased cleaning of all common touch points and the regular cleaning of all air filters and conditioners in their hotels, Rosewood properties, through its Commitment to Care program, is also continually testing out new sanitation technology, including electrostatic sprayers, foggers, and UVC lights.

Marriott too is using electrostatic sprayers to sanitize surfaces throughout the hotels, and, in partnership with Ecolab, is using air purifying systems effective against viruses in the air and on surfaces.

JW Marriott Marco Island

Redefining “Personal Touch”

In addition to rethinking the cleaning of accommodations, the service industry has also had to redefine how it reaches and maintains contact with guests during this time. Lodging brands understand that contactless service is necessary and of paramount priority, but that doesn't diminish the personal element from their premium customer service.

Continuing to surprise and delight guests with exemplary service that comes from the heart, Mandarin Oriental global properties have implemented the We Care program, prioritizing the health, safety, and comfort of guests while also consistently meeting their needs. Before they arrive, guests will be asked — via digital messaging — to discuss their personal preferences on service levels and interaction with Mandarin staff. What kind of housekeeping might they want? Would they like room service left outside the door? Which amenities can be delivered digitally? Reducing physical contact but amplifying all forms of digital interaction, Mandarin Oriental is serious about their promise of providing the superlative care for which it is renown.

The Hilton properties in the US, UK, and Canada encourage their guests to use Contactless Arrival and Check-Out, and have made room access that much easier through the Hilton Honors App (yes, that means rewards, too). Guests can check in, choose their room, access the room using a digital key, and check out using their phones — the entire experience avoids any stop at the front desk, if that’s what the guest desires.

Marriott hotels are also welcoming guests safely but without physical contact: All guests can check in online, and Marriott Bonvoy members can use that App for mobile check-in, and, in many properties, as their room key, again skipping a stop (and saving precious time) at the front desk, and eliminating any unnecessary touching of physical room keys.

Park Hyatt Beaver Creek Resort and Spa

Plus More Digital Amenities

At Hyatt properties, the World of Hyatt App offers mobile check-in and check-out, and use of the App as room key, as well as increased amenities to help guests relax during their stay. Using the app means in-room Chromecast access, as well as use of curated meditations from Headspace, aiming to make their stay a calmer, centered one no matter which property guests choose.

The Four Seasons App and Chat offers guests real-time, contactless interactions with employees across nine digital platforms, in over 100 languages, making real human “contact” easier, faster, and more effective than before. In real time, guests can continue to enjoy the world-famous Four Seasons experience in new ways.

Park Hyatt Aviara Resort, Golf Club & Spa

Partnering with Health Care Innovators

Committed to using scientific advances in their pursuit of safe travel and accommodations, many Fine Hotels + Resorts properties have aligned with world-renowned health care organizations to implement enhanced safety features.

The Four Seasons Hotels and Resorts have partnered with Johns Hopkins Medicine to create the Lead with Care program to be implemented throughout Four Seasons globally. The hotel group also created a COVID-19 Advisory Board, to inform on health and safety decisions based on the latest science.

Hyatt created a Global Biorisk Advisory Council (GBAC), which in turn has implemented a GBAC STAR cleanliness and training accreditation process, and has appointed a trained hygiene and wellness leader onsite at every property. Hyatt has assembled a cross-functional panel including experts from Cleveland Clinic to fine-tune safety protocols and constantly rethink the hotel experience through the lens of health, safety and science — and cleanliness — first.

Fine Hotels + Resorts properties are working to make your travel experience as safe, secure, and comfortable as possible. American Express Travel will be there for you whenever, and wherever, you opt to travel next.

1. 5X Points for Business Platinum^® Card: You will get one point for each dollar charged for an eligible purchase on your Business Platinum Card^® from American Express. You will get 4 additional points (for a total of 5 points) for each dollar spent on eligible travel purchases made on amextravel.com. Eligible travel purchases include the following purchases made on amextravel.com: scheduled flights, prepaid hotel purchases (including hotels and flight+hotel packages), minus returns and other credits. Eligible travel purchases do NOT include non-prepaid hotel bookings, car rentals and cruise , hotel group reservations or events, ticketing service, cancellation or other fees, interest charges, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. To be eligible for the 5x Membership Rewards^® points, you must both reserve and charge the travel purchase with the same eligible Business Platinum Card^®. To modify a reservation you must cancel and rebook your reservation. You can cancel and rebook your reservation on amextravel.com or by calling a representative of amextravel.com at 1-800-297-2977. Cancellations are subject to hotel cancellation penalty policies. If hotel reservations are made or modified directly with the hotel provider, the reservation will not be eligible for this 5X Membership Rewards^® point benefit. For Business Platinum Card Members, extra points for air, prepaid hotel, and travel packages will be credited to the Membership Rewards account 10-12 weeks after final payment is made. Bonuses you may receive with your Card on other purchase categories or in connection with promotions or offers from American Express may not be combined with this benefit. Merchants are assigned codes based on what they primarily sell. A purchase will not qualify for additional points if the merchant's code is not eligible. The benefits associated with the Additional Card(s) you choose may be different than the benefits associated with your basic Card.

See membershiprewards.com/terms for the Membership Rewards program terms and conditions or to learn the benefits associated with the Additional Card(s) you choose, please call the number on the back of your Card. American Express Travel Related Services Company, Inc., when acting solely as a sales agent for travel suppliers, is not responsible for the actions or inactions of such suppliers.

5X Points for Platinum^® Card: You will get one point for each dollar charged for an eligible purchase on your Platinum Card^® from American Express. You will get 4 additional points (for a total of 5 points) for each dollar spent on eligible travel purchases made on amextravel.com. Eligible travel purchases include the following purchases made on amextravel.com: scheduled flights, prepaid hotel purchases (including hotels and flight+hotel packages), minus returns and other credits. Eligible travel purchases do NOT include non-prepaid hotel bookings, car rentals and cruises, hotel group reservations or events, ticketing service, cancellation or other fees, interest charges, purchases of travelers checks, purchases or reloading of prepaid cards, or purchases of other cash equivalents. To be eligible for the 5x Membership Rewardsâ points, you must both reserve and charge the travel purchase with the same eligible Platinum Card^®. To modify a reservation, you must cancel and rebook your reservation. You can cancel and rebook your reservation on amextravel.com or by calling a representative of amextravel.com at 1-800-297-2977. Cancellations are subject to hotel cancellation policies. If hotel reservations are made or modified directly with the hotel provider, the reservation will not be eligible for this 5X Membership Rewards^® point benefit. Bonuses you may receive with your Card on other purchase categories or in connection with promotions or offers from American Express may not be combined with this benefit. Merchants are assigned codes based on what they primarily sell. A purchase will not qualify for additional points if the merchant's code is not eligible. The benefits associated with the Additional Card(s) you choose may be different than the benefits associated with your basic Card.

Starting on January 1, 2021, your Platinum Card^® from American Express will get 4 additional points (for a total of 5 points) on the first $500,000 on eligible air purchases of scheduled flights made directly with a passenger airline or through American Express Travel (via the phone by calling 1-800-525-3355 or online via amextravel.com) per calendar year.

2. Pay with Points: To use Pay with Points, you must charge your eligible purchase through American Express Travel to a Membership Rewards^® program-enrolled American Express^® Card. Eligible purchases through American Express Travel exclude non-prepaid car rentals and non-prepaid hotels. Points will be debited from your Membership Rewards account, and credit for corresponding dollar amount will be issued to the American Express Card account used. If points redeemed do not cover entire amount, the balance of purchase price will remain on the American Express Card account. Minimum redemption 5,000 points.

See membershiprewards.com/terms for the Membership Rewards program terms and conditions.

If a charge for a purchase is included in a Pay Over Time balance on your Linked Account the statement credit associated with that charge may not be applied to that Pay Over Time balance. Instead the statement credit may be applied to your Pay in Full balance. If you believe this has occurred, please contact us by calling the number on the back of your Card.

Fine Hotels + Resorts^® program benefits are available for new bookings made through American Express Travel with participating properties and are valid only for eligible U.S. Consumer and Business Platinum Members and Centurion^® Members (Delta SkyMiles^® Platinum Members are not eligible). Bookings must be made using an eligible Card and must be paid using that Card, or another American Express^® Card, in the eligible Card Member's name, and that Card Member must be traveling on the itinerary booked. The average total value of the program benefits is based on prior-year bookings for stays of two nights; the actual value varies. Noon check-in and room upgrade are subject to availability and are provided at check-in; certain room categories are not eligible for upgrade. The type of experience credit and daily breakfast (for two) varies by property; the experience credit will be applied to eligible charges up to $100. Advance reservations are recommended for certain experience credits (e.g., spa, golf). If the cost of Wi-Fi is included in a mandatory property fee, a daily credit of that amount will be applied at check-out. Benefits are applied per room, per stay (with a three-room limit per stay); back-to-back stays within a 24-hour period at the same property are considered one stay. Benefit restrictions vary by property. Benefits cannot be redeemed for cash and are not combinable with other offers unless indicated. Benefits must be used during the stay booked. Credits are applied at check-out in USD or the local currency equivalent. Participating properties and benefits are subject to change.

American Express Travel Related Services Company, Inc., is acting solely as a sales agent for travel suppliers and is not responsible for the actions or inactions of such suppliers. Certain suppliers pay us commission and other incentives for reaching sales targets or other goals and may provide incentives to our travel counselors. For more information visit www.americanexpress.com/travelterms. California CST#1022318; Washington UBI#600-469-694.

Cleanliness First: How Fine Hotels + Resorts® Properties are Adapting Their Cleaning Standards To Meet Your Needs

Clean Innovation

Redefining “Personal Touch”

Plus More Digital Amenities

Partnering with Health Care Innovators

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