Frequently Asked Questions
Why are Travelers Cheques safe and secure?
Travelers Cheques are safe and secure because if they are ever lost or stolen, they may be refunded.
Where do I sign my Travelers Cheques?
Travelers Cheques should be signed on the upper signature line as soon as possible after purchase.
USING TRAVELERS CHEQUES
Where are Travelers Cheques accepted?
There are thousands of foreign exchange partners in countries around the world where you can exchange your American Express Travelers Cheques for local currency. Click here to find places to redeem your Travelers Cheques. It may also be possible to redeem your Travelers Cheques directly for goods and services. Check first though with the merchant.
Can I redeem my Travelers Cheques directly with American Express?
If you are unable to find or visit a nearby location to redeem your Travelers Cheques please call Customer Service at (0800-991-021) or find the contact number for your current location. Redemption of your Travelers Cheques directly with American Express may take longer than 30 days, depending on the circumstances of the request. There may be restrictions on the currency and method of redemption and the value of Travelers Cheques that can be directly redeemed.
How do I cash Travelers Cheques?
Simply present the Cheque at the exchange or merchant location. Make sure the acceptor watches while you countersign the Cheque on the lower signature line. Photo identification may be required. We strongly recommended you retain and carry your original purchase receipt with you when you travel. Commission charges may apply and can vary by country or exchange partner. Exchange limits may apply due to local regulations and exchange policies.
What happens if I sign my Travelers Cheques in the wrong place, or if my signatures don't match?
Acceptance of Travelers Cheques is based on the acceptor watching the customer sign the Cheque on the lower signature line, and then comparing that signature with the original signature on the upper signature line . The acceptor must observe the customer signing the Cheque. If the signatures are a reasonable match, the Cheque should be accepted. Photo identification may be required at the discretion of the Acceptor. As always, if the acceptor is unsure, they should call an American Express Travelers Cheque Customer Service Centre.
Is there a fee to cash Travelers Cheques?
Commission charges may apply and can vary by country and/or exchange partner. Before you travel we recommend that you click here to find the most convenient Travelers Cheque exchange locations, along with any information about fees that they have shared with us.
Do Travelers Cheques expire?
Travelers Cheques do not expire. Unused Travelers Cheques can be used for future trips.
What should be done with a deceased person's unused Travelers Cheques?
A refund can be arranged for the unused Travelers Cheque to the next of kin or beneficiary. Please call Customer Services at (0800-991-021) or find the contact number for your current location.
What happens if my Cheques are lost or stolen?
Lost or stolen Travelers Cheques may be refunded.* Please call Customer Services at (0800-991-021) or find the contact number for your current location.
For other questions regarding Travelers Cheques, please call Customer Services at (0800-991-021) or find the contact number for your current location.
* Terms, conditions and restrictions apply. Identification and proof of purchase required.