American Express Network – Frequently Asked Questions (FAQs)
IF YOU NEED INFORMATION ABOUT YOUR CARD, THE AMERICAN EXPRESS NETWORK OFFERS ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS (FAQS) ABOUT YOUR ACCOUNT. READ OUR CARD FAQS AND FIND CARD INFORMATION ONLINE.
- I have a billing question or questions about my account, who do I contact?
- How do I apply for an American Express® Card?
- Where can I use my American Express Card?
- How can I find out the status of my Card application?
- Who do I get my bills and customer service from?
- I want a merchant to accept American Express Cards. What can I do?
I HAVE A BILLING QUESTION OR QUESTIONS ABOUT MY ACCOUNT, WHO DO I CONTACT?
Get in touch with the financial institution that issues your Card, for everything related to your account, including billing questions, payment information, charge disputes, lost or stolen Cards, rewards programs, and updating personal information. Call the number on the back of your Card, or find contact information for your specific provider below:
HOW DO I APPLY FOR AN AMERICAN EXPRESS CARD?
To apply for an American Express Card please contact a financial institution that is licensed to issue an American Express Card. You can find contact information for the various financial institutions that are licensed to issue American Express Cards below:
WHERE CAN I USE MY AMERICAN EXPRESS CARD?
The American Express Card is welcome at a wide variety of places you count on every day and you can use your Card in many other ways.
HOW CAN I FIND OUT THE STATUS OF MY CARD APPLICATION?
Check with the financial institution to which you submitted your application.
WHO DO I GET MY BILLS AND CUSTOMER SERVICE FROM?
The financial institution that issued your Card will bill you and provide Customer Service. You'll find the Customer Service telephone number for your financial institution on the back of your Card or alternatively you can find a link to your specific provider below:
I WANT A MERCHANT TO ACCEPT AMERICAN EXPRESS CARDS. WHAT CAN I DO?
We are always happy to accommodate request to ask merchants to accept American Express Cards. Call the number on the back of your Card and provide the information to a Customer Service representative or explore more places where your American Express is welcome, please click here.