Submit an application online by filling out the form.
You will receive a notification with an assigned application reference number within 60 secs advising you whether or not your application has been conditionally approved. If you do not receive the 60 secs conditional approval, you will be notified of the outcome via email within 5 - 10 business days.
Once you receive the conditional approval, you will receive an email notification stating your application reference number and all the required documents for the approval process.
Submit your documents via 1 of the following 3 methods, quoting your reference number:
I. Upload them electronically via Secured Document Upload Site
• This allows you to upload the documents when you have them handy www.americanexpress.com.hk/docupload.
• Document upload is only applicable to applicants who have received their 60 secs conditional approval and reference number. The link will be provided in the email notification mentioned in Step 3. Note: iOS and Android mobile phone browsers do not support the file upload. Size of all files (JPG, PNG, GIF, TIFF or PDF) must not exceed 5MB each.
II. Fax them to us at +852 2811 7346
III. Mail them to us at:
New Accounts Department
American Express International, Inc.
18/F, Cityplaza 4, 12 Taikoo Wan Road,
Taikoo Shing, Hong Kong
Download the return envelope
Once all documents have been submitted, we will proceed with the final phase of application*. You will receive an SMS upon Card approval.
*American Express International, Inc. may refuse or decline the application at its discretion without disclosing any reasons. Failure to provide documents requested may prevent processing of the application.
Your Blue CashSM Credit Card from American Express will be sent to your mailing address provided in the online application within 5 - 7 working days of receiving all the required documents.
*The above procedure is benchmarked against normal practices.
The timeline is subject to change under different conditions.