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No Worries Guarantee

Peace of mind for your purchases when you spend on The Gold Card. You can rest assured in the knowledge that your purchases are covered by four types of protection.

Return Guarantee

With Return Guarantee, you can "buy now and decide later". Should you change your mind about something that you bought in Hong Kong, you can now return your purchases directly to American Express. Just bring them back to us within 30 days of purchase and we will give you a refund*. The maximum coverage is HK$5,000 per claim and HK$15,000 per account per year. The first HK$150 of each item will not be paid.

Terms and Conditions apply.

45 Days Cover
Designed to give American Express Cardmembers peace of mind, the 45 Days Cover insures you against accidental damage or theft for up to 45 days after the date of purchase.  The maximum claim is HK$10,000 per claim and HK$100,000 per year with a HK$150 deductible.

Terms and Conditions apply.

Extended Warranty
Designed to protect American Express Cardmembers in the event that your purchases breakdown.  The Extended Warranty will automatically provide one extra year of warranty when the manufacturer's warranty of one to three years expires. The maximum coverage is HK$40,000 per item, and $150,000 per year*.

Terms and Conditions apply.

Price Protection
With Price Protection, you can relax and shop as you please. If, within 14 days of buying something, you see an identical item for purchase at a cheaper price in Hong Kong, we will refund the difference*. The minimum difference is HK$150 and the maximum coverage is HK$2,500 per item and $15,000 per year.

Terms and Conditions apply.

For enquiries, claims or a copy of the Terms and Conditions, please call the American Express Cardmember Hotline.

*Once all the required documents are submitted and the claim is approved, we will credit your American Express Card account within 10 working days.

Note: Return Guarantee, Extended Warranty and Price Protection are administrated by ACE Insurance Limited.

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