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Hereˇ¦s how to reach us.

To help everything go smoothly when you call us, please have your American Express Merchant number ready. For your security and to protect your information, we will ask you a few security questions to make sure we are speaking to an authorized person for the Merchant Account number provided.

By phone
Merchant Services Hotline:
2277 2277

(Monday to Friday, 9:00am ˇV 6:30pm) (except public holidays)

Card Authorizations & Fraud:
2277 1000
24 hours a day, 7 days a week

Terminal Troubleshooting:
Please call your terminal supplier (the number provided on the terminals) or call the Merchant Services Hotline on 2277 2277
(Monday to Friday, 9:00am ˇV 6:30pm; Saturday, 9:00am - 1:00pm) (except public holidays)

Branch Additions/New Business:
2277 2277
(Monday to Friday, 9:00am ˇV 6:30pm) (except public holidays)

Travellersˇ¦ Cheque Authorizations:
3002 1276

24 hours a day, 7 days a week

By mail
American Express International Inc.
Merchant Services
18/F, Cityplaza 4,
12 Taikoo Wan Road,
Taikoo Shing
Hong Kong

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