Autopay- payment is made by direct transfer from your bank account. To obtain the form (Autopay Authorization Form), please call our Cardmember Hotline or click here to download the form.
Card Direct- make direct transfer from your bank account to settle your bill by calling our Card Direct Service Hotline 2277 2160. To obtain the Card Direct (pay by phone) Authorization Form, call our Cardmember Hotline.
Pay by ATM, Internet Banking and Phone Banking – transfer funds from your HSBC/ Hang Seng Bank savings/current account to settle your bill by ATM; or visit www.hsbc.com.hk and www.hangseng.com.hk; or call the HSBC Hotline to transfer funds.
Pay-By-Mail - mail a crossed cheque payable to "American Express International, Inc.", with the bottom portion of the statement to G.P.O. Box 10066, Central, HK. Write your Card Account number on the back of the cheque. Post-dated cheques will not be accepted.
Payment By Phone Service (PPS) - please call 18031 for payment. The merchant code is "14". For more details, please call 90000 222 329.
Cheque Collection Box - place your crossed cheque payable to “American Express International, Inc.”, with the bottom portion of the statement in the collection box at the American Express Hong Kong office. Write your Card Account number on the back of the cheque. Cheques received before 4:30 p.m. on Monday to Friday will be processed on the same day. Any cheque payment collected after 4:30 p.m. will be processed on the next business day. Post-dated cheques will not be accepted.
American Express Hong Kong office
18/F, 12 Taikoo Wan Road, Taikoo Shing, Hong Kong
Business Hours
Monday to Friday 9:00 a.m. to 4:30 p.m.
DHL Express Center – submit your crossed cheque payable to “American Express International, Inc.”, with the bottom portion of the statement at the designated DHL Express Center listed below. Please write your Card Account number on the back of the cheque and seal it in an envelope. Cheques received before 3:00 p.m. on Monday to Friday will be processed on the same day. Any cheque payment on Saturday or after 3:00 p.m. on Monday to Friday will be processed on the next business day. Post-dated cheques will not be accepted.
Central DHL Express Center (Cheque collection service available until February 29, 2020)
Central MTR Station shop no. E16 (next to Exit H)
Monday to Friday 9:00 a.m. to 7:30 p.m.
Saturday 9:00 a.m. to 4:00 p.m.
Admiralty DHL Express Center (Cheque collection service available starting March 1, 2020)
Shop 54, 1/F, Tower 2, Admiralty Centre, 18 Harcourt Road, Hong Kong
Monday to Friday 9:00 a.m. to 7:30 p.m.
Saturday 9:00 a.m. to 4:00 p.m
Tsimshatsui DHL Express Center
Shop 18, G/F, Empress Plaza, 17-19 Chatham Road, Tsimshatsui
Monday to Friday 10:00 a.m. to 7:30 p.m.
Saturday 10:00 a.m. to 4:00 p.m
