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Shopping Protection

Get in touch if you’re having trouble being heard. American Express gives Cardmembers a helping hand whenever you need support.

Return Guarantee1
If you are unhappy with a purchase made with your Card, bring it to us within 30 days of purchase and we will give you a refund2.

Extended Warranty1
When you make a purchase with your Card, we will extend the original manufacturer's warranty of 1 to 3 years, by up to 1 year. Once the original manufacturer's warranty expires, Extended Warranty protection takes effect. The maximum coverage is HK$40,000 per item, and HK$150,000 per Card account per year.

Price Protection1
If within 14 days of purchase, you see an identical item offered at a cheaper price in Hong Kong, we will refund you the difference2.

45 Days Cover1
Almost anything you buy with your Card is insured against theft or accidental damage for up to 45 days after the date of purchase.

1The plan is underwritten by Chubb Insurance Hong Kong Limited, American Express International, Inc. does not act as an agent or fiduciary for you, and American Express International, Inc. may act on behalf of the insurance provider, as permitted by law. The plan is subject to the Terms and Conditions applied in the “No Worries Guarantee”. For enquiries, claims or a copy of the Terms and Conditions, please call the Cardmember Hotline on the back of your Card.

Once all the required documents are submitted and the claim is approved, the reimbursement will be made within 10 working days.