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We recognise that this can be a difficult time and we are here to provide you with a supportive, timely and professional service on questions you might have.

Whether you are just searching for information or want to contact us, the information on this page will guide you through the necessary steps.

Letting us know We will require you to send and complete the following documentation:
1. A photocopy of the Death Certificate
2. A letter from a Solicitor confirming who the Executor of the Estate is

These documents are required so that we can manage the account and pass any details onto our probate solicitors if appropriate. The documents should be sent to us at the following address:
American Express
International Currency Card
Dept 4060
1 John Street
East Sussex, BN88 1NH

Once we have received the required documents then we will make arrangements to close the account.

It is possible that letters or statements for the deceased customer may continue to be received while the closure of the account is being arranged. We apologise in advance for any mail that is received.

Use of supplementary or additional cards Once we have received notification of bereavement, the main Cards and any associated cards will be closed; this includes any supplementary Cards.

If you are a supplementary cardmember and would like to have your own American Express Card then you can apply for a Card online. Click here to apply for a Card.

Should you have any questions, our team are available between 9am and 5pm, Monday to Friday.
Tel: 01273 868 900
Freephone: 0800 032 7291

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American Express International US Dollar Cards and Euro Cards are serviced in English.
Please note, they are not offered in the USA to USA residents. Visit our USA website. US Dollar Cards are also issued from Latin America and the Caribbean.
We are unable to accept applications through this site from people whose main residence or payment bank is in Singapore. If your main residence is in Singapore or your payment bank is in Singapore and you are interested in applying for an International Currency Card, please contact Customer Services.
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