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Complaints about us

If you have a complaint about your Account or the service you have received, please contact us by writing to us at our address which is currently:

ICC Complaints Department
1 John Street
Dept 4060
BN88 1NH

Or call us on +44 (0) 1273 868 900 / 0800 0327 291 (or the number on the back of your Card).

If you are unable to resolve your complaint with us and have received a final response from us confirming this and you are not a business customer, you have a right to refer it to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR

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American Express International US Dollar Cards and Euro Cards are serviced in English.
Please note, they are not offered in the USA to USA residents. Visit our USA website. US Dollar Cards are also issued from Latin America and the Caribbean.
We are unable to accept applications through this site from people whose main residence or payment bank is in Singapore. If your main residence is in Singapore or your payment bank is in Singapore and you are interested in applying for an International Currency Card, please contact Customer Services.
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