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Financial Difficulties

At American Express we pride ourselves on being able to support our Cardmembers and this service extends to Cardmembers who find themselves in financial difficulty.
We understand that this can be a stressful time and we can provide guidance and support. It is important that if you are experiencing short or long term financial difficulties that you let us know as soon as possible.

Short or long term financial difficulties If you are undergoing short or long term difficulties, please contact us using the details below and a member of our team will be able to assist you.

Bankruptcy and Insolvency If you are undergoing bankruptcy or insolvency, please contact us using the details below and a member of our team will be able to assist you.

Write to us: American Express
International Currency Card
Dept 4060
1 John Street
East Sussex
BN88 1NH

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Telephone us: Our team are available between 9am and 5pm, Monday to Friday.
Tel: 01273 868 900
Free phone: 0800 032 7291
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Useful Links

Money Advice Service For free, unbiased and easy-to-access money tools, information and advice, • England and Wales : visit or phone 0300 500 5000
• Scotland : visit or phone 0141 572 0237

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Debt Action - Advice NI If you live in Northern Ireland, visit or phone 0800 917 4607
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Citizens Advice For advice and information on debt and other topics, visit your local Citizens Advice Bureau or go to
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National Debtline If you live in England, Wales or Scotland, visit or phone 0808 808 4000
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StepChange Debt Charity For debt advice throughout the UK , visit or phone 0800 138 1111
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Advice UK Member centres offer debt advice including specialist advice for minority communities and people with disabilities. Visit or phone 0300 777 0107

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Christians Against Poverty (CAP) For free debt advice in your home, check post code coverage at then call 0800 328 0006
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Civil Legal Advice You may get legal aid if your home is at risk. Check at or phone 0345 345 4345
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Financial Ombudsman Service If you have a complaint that you can't resolve with your lender, the Financial Ombudsman Service may be able to help. Visit or phone 0300 123 9123 or 0800 023 4567. Their address is The Financial Ombudsman Service, Exchange Tower, London E14 9SR.

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Personal Cards Access to some of the world's major currencies. Click below to view a card or View All Personal Cards
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American Express International US Dollar Cards and Euro Cards are serviced in English.
Please note, they are not offered in the USA to USA residents. Visit our USA website. US Dollar Cards are also issued from Latin America and the Caribbean.
We are unable to accept applications through this site from people whose main residence or payment bank is in Singapore. If your main residence is in Singapore or your payment bank is in Singapore and you are interested in applying for an International Currency Card, please contact Customer Services.
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