Customer Service
US Toll Free: 1-800-801-6564 option 1
Toll from outside the U.S 1-954-503-8868 option 1
Travel Services
US Toll Free: 1-800-801-6564 option 2
Toll from outside the U.S 1-954-503-8868 option 2
Membership Rewards
US Toll Free: 1-800-801-6564 option 1
Toll from outside the U.S+ 1-954-503-8868 option 1
Please have your Card in hand when calling us.
Need help with a question?
American Express is known for providing exceptional customer service. We give you several ways to get help when and where you need it. This information pertains to the International Dollar Cards offered through out Latin America, Caribbean (excluding Puerto Rico and US Virgin Islands), Spain and Switzerland countries only.
Currently we offer the following Charge Cards: The American Express® Green Card, American Express® Gold Card, The Platinum Card® and Centurion® by Invitation Only
Yes, all of our Cards are accepted worldwide, wherever you see The American Express® Card Welcome Sign.
Additional Cards are available, however the basic Cardmember is responsible for all use of the Account by additional Card Members and anyone they allow to use the Account. You must pay for all charges they make.
To request details on how to apply for an Additional Card, please call the number at the back of your card.
By calling Customer Service as soon as possible.
The American Express® Green Card and American Express® Gold Card
US Toll Free: 1-800-327-1267 option 1; Toll from outside the U.S + 5255-5326-2660 option 1
The Platinum Card®.
US Toll Free: 1-800-801-6564 option 1; Toll from outside the U.S 1-954-503-8868 option 1
Call the number at the back of your card you update/Change marketing preferences or you may change it using this link as well. Please, note that you may continue to receive marketing materials from American Express for a short time, after your preference has been noted
You can obtain cash at ATMs accepting the American Express Card. To enroll, call 1-800-CASH-NOW. Upon enrollment, we will send you a Personal Identification Number (PIN). You may change your PIN at any time. You must use your PIN along with your Card when withdrawing cash from an ATM and you will be asked to provide information designating the bank account that will be used for this service.
Terms and Conditions Apply
We have ATMs situated all over the globe. Please visit www.americanexpress.com/atmlocator to find the nearest ATM.
You can access your account online by enrolling in Online Services. To enroll, you will need to provide information available on your American Express card and verify your personal information. Click here to learn more about online services or to enroll now.
You must first sign up for Online Services, the secure and convenient way to verify and manage your account online at any time of day or night. Log in or Sign up now for Online Services and then click on the ‘Sign up for Paperless’ button, located on Management Account menú.
Signing up for this service is quick and simple. All you have to do is select the American Express Card you want to register, confirm that you have read and agree to the Terms and Conditions, confirm your email address and select your preferred method of delivery for the Statements.
There are 4 additional methods of payment besides sending a check by mail with the statement stub:
To pay your bill online, any day, any time, simply log on to American Express Online Services. Payments will be withdrawn from your enrolled US Bank checking account. This service is fee-free, quick and secure.
Call the number on the back of your card and, once your bank account is enrolled, you can save time by paying your American Express bill over the phone every month. This service is fee-free, quick and secure. You can pay your bill any day, 24 hours a day. Payments will be withdrawn from your enrolled US Bank checking account.
You can pay your Card bill in any of the following banks authorized by American Express to accept payments:
| COUNTRY | COUNTRY BANKS |
|---|---|
| Anguilla | Republic Bank |
| Antigua | Bank of Nova Scotia |
| Aruba | Caribbean Mercantile Bank |
| Bahamas |
Bank of Nova Scotia Bank of Bahamas |
| Barbados | Bank of Nova Scotia |
| Bermuda |
Bank of Butterfield Bermuda Financial Network |
| Bolivia |
Banco Mercantil Santa Cruz |
| Bonaire | Maduro & Curiel's Bank |
| BVI Tortola | Bank of Nova Scotia |
| Cayman Islands |
Bank of Nova Scotia Butterfield Bank Cayman *Starting from January 1, 2018 |
| Chile | AFEX Banco Santander |
| Colombia |
Banco de Occidente |
| Costa Rica | Banco San Jose/Credomatic Bco Davivienda S.A. |
| Curacao |
Maduro & Curiel's Bank Vidanova Bank |
Dominica |
Republic Bank |
| Dominican Republic | Banco Dominicano del Progreso Bank of Nova Scotia |
| Ecuador |
Banco de Guayaquil |
| El Salvador | Credomatic |
| Grenada | Republic Bank |
| Guatemala | Credomatic |
| Guyana | Bank of Nova Scotia |
| Haiti | Unibank S.A |
| Honduras | Credomatic |
| Jamaica | Bank of Nova Scotia (Montego Bay, Negril, Ocho Rios, Kingston) |
| Nicaragua | Credomatic |
| Panamá | Banco General |
| Paraguay | Banco Itau |
| Peru | Banco de Crédito del Perú |
| Puerto Rico | Banco Santander (PBP) Banco Popular de Puerto Rico (PBP), Scotiabank, BBVA (Web) |
| St. Kitts | Republic Bank |
| St. Lucia | Republic Bank |
| St. Maarten | Republic Bank Windward Island Bank |
| St. Thomas/St. Croix | Bank of Nova Scotia |
| St. Vincent | Republic Bank |
| Trinidad & Tobago | Bank of Nova Scotia |
| Turks & Caicos | Bank of Nova Scotia |
| Uruguay | Bank of Nova Scotia |
Mailing Address
American Express
Attn: Foreign Card Member Payments
P.O. Box 409050
Fort Lauderdale, FL 33340-9050
Note: Foreign Payments are still being processed in Fort Lauderdale. No changes to the PO box.
Physical Address for Courier / Express Delivery
American Express
Attn: Express Mail Remittance Processing
20500 Belshaw Ave.
Carson, CA 90746
Express mail payments are accepted 24 hours a day, 7 days a week; however, payments received after 5:00 p.m. will be processed the following day.
* To make use of this option, you must maintain an eligible bank account in US dollars with a United States-based financial institution. Please see your Cardmember agreement for more information.
International Dollar Card I Change Country
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