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Terms and Conditions for Reward Multiplier

 

The terms and conditions set out below (“Terms of Use”) is a legal document which governs the use of https://www.americanexpress.com/in/benefits/rewards-program.html “Reward Multiplier” ; which is owned, managed and operated by American Express Banking Corp., a corporation organized under the New York State Banking Law, USA, authorized to carry on banking business in India; and having its principal office in India at MGF Metropolitan, 7th Floor, Saket District Centre, New Delhi-110017 (“AMEX”)  

 

These Terms of Use shall apply to the relationship between AMEX and You (being a user of Reward Multiplier, and terms such as ‘You’ and ‘Your (s)’ shall be construed accordingly). These Terms of Use are effective as on the date of their publication and may be changed / modified by AMEX at any time.

 

AMEX Card(s) shall mean to include the following Cards issued by AMEX:

 

  • American Express® Centurion Card
  • American Express® Platinum Card
  • American Express® Platinum ReserveSM Credit Card       
  • American Express® Platinum Travel Credit Card
  • American Express® Gold Card
  • American Express Membership Rewards® Credit Card
  • American Express SmartEarn™ Credit Card and all other Cards issued by American Express excluding all Corporate Cards and Cobrand Cards

 

You hereby agree, confirm and understand that;

 

 a)  AMEX seeks to provide You an opportunity to earn additional Membership Rewards points (“Bonus MR Points”) on making purchases from merchants whose logos and/or products are listed on Reward Multiplier upon You using your AMEX Card. Upon You clicking on any merchant offers listed on the Reward Multiplier, You shall be redirected to the merchant website/platform to carry out the transaction operated by the respective merchant. The merchant website (“Third-Party Website”) is outside the control of AMEX and not covered by the privacy policy of AMEX. If You access such Third-Party Websites, the operators of such sites may collect information from You which will be used by them in accordance with their own privacy policies, which may differ from the privacy policy of AMEX. AMEX encourages You to review the privacy policies of such Third-Party Websites so that You understand if/how they collect and/or use information from You or Your device.

 

b)  AMEX shall neither be responsible for availability of services nor guarantees the quality of the goods/services provide by the merchant and AMEX would not be liable for any defect or deficiency of goods or services so obtained/availed of by You through Reward Multiplier. Any disputes with regard to the quality of goods/services availed would be required to be taken up with the merchant  directly. AMEX shall have no liability whatsoever with regard to the same. AMEX shall not be liable whatsoever for any loss/damage/claims that may arise out of use or non-use of any goods or services availed through such merchants.

 

c) AMEX merely redirects You to the merchant website/platform and is free from any liability or such other legal obligations attached to sale goods and services by such merchant.

 

d) AMEX’s role shall be limited to crediting Bonus MR Points  to Your respective AMEX  Card account upon You making a valid transaction using Your AMEX Card; as and when it is communicated to AMEX by the merchant that a valid transaction has been made by You using Your AMEX Card on such a merchant website, upon being redirected from Reward Multiplier in a same session

 

e) AMEX’s role shall not extend to and, in any case, AMEX shall not bear responsibility of any kind in respect of the following activities:

 (i)  Take possession, of any of the products or services offered by the merchant, in the course of a transaction entered into by the parties or hold any right, title or interest over the products and/or services offered by the merchant or incur any obligations or liabilities in respect of such products or services;

(ii)  Provide any online payment gateway or such other facilities, through itself or its service providers, for collection, processing, facilitation and remission of payment against the purchase of products and/or services.

(iii) Undertake any guarantee that the merchant will perform any transaction concluded on its website/platform without breach of any terms thereof.

(iv) Mediate, resolve or arbitrate any dispute or disagreement between   You and merchant as regards the transaction.

(v)  You shall be only entitled to earn Bonus MR Points upon You using Your AMEX Card    Cards, issued in India, which is  valid and in good standing. Bonus MR Points shall not be issued/granted upon You using any other card issued by AMEX including without limitation if You use American Express Corporate Cards or American Express Cobrand Cards.

(vi) Nothing expressed or implied in this s Terms of Use shall in any way waive or amend any of the terms and conditions of the existing  cardmember  agreement.

(vii) To receive the benefits covered under Reward Multiplier, purchase should be charged in full to your AMEX Card.

(viii) This offer is being made purely on a “best effort” basis and You are not bound in any manner to participate in this offer and any such participation is purely voluntary.

 

 

1)      Eligibility to Use

 

(a)   Reward Multiplier should be accessed, and the services/products offered on merchant website/platform or any pages thereof should only be accessed/availed by users who are competent to enter into a legally binding and enforceable contract and have the authority to enter into the same.

 

(b)  Reward Multiplier offer would be valid from July 11, 2020 – Oct 31, 2020; the respective brands available on the platform may keep changing basis the offer availability from the participating merchant. 

 

(c)  AMEX reserves the right to refuse access to Reward Multiplier to any users at any time for inspection, investigation and prevention of fraudulent activities or for such other reasons it may deem fit.

 

(d)  After You click on any merchant offers listed on Reward Multiplier, You may proceed by following steps mentioned below for  validation:

  • You may proceed by entering Your  card  number and  date of  birth as credentials sought in the respective fields.
  • Even if you are not initially validated owing to incorrect information, You may avail of another chance to be validated by entering Your card number and such other credentials again when prompted by a pop-up before being redirected to the merchant website/platform.
  • It is Your sole responsibility to ensure that You enter Your correct credentials and use the same card number at the time of making the transaction at the merchant website.

(e) Any disputes towards credit of Bonus MR Points upon entering an incorrect card number or by way of bypassing this validation process shall not be entertained by AMEX.

 

 

2)      Earning  Bonus MR Points

 

(a)  AMEX shall determine, from time to time at its discretion, those transactions which are eligible for credit of Bonus MR Points and the number of  Bonus MR Points which  You shall earn upon completion of a successful transaction on merchant website/platform.

 

(b)  The number / rate of Bonus MR Points that You could earn upon completion of a successful transaction on a merchant website/platform shall be clearly displayed on the Reward Multiplier.

 

(c)  Notwithstanding anything in above clauses (a) and (b), it is clarified that the indicated number of Bonus MR Points provides for a maximum cap and that You shall not be entitled to the full number. The actual Bonus MR Points earned by You may be lesser than the indicated number, depending on the net amount paid by way of the transaction with the merchant.

 

(d)  Bonus MR Points would not be awarded on any taxes, delivery charges, or any other fees paid during procurement of such goods / services from the merchant.

 

(e)  The maximum number of Bonus MR Points that could be earned by you would be capped at  25,000 Bonus MR Points  per month.

 

(f)   The merchants at which such Bonus MR Points could be earnt by you is subject to change at the sole discretion of AMEX and without providing any notice.

 

 

3)   Credit of Bonus MR Points

 

(a)  The base  membership rewards points earnt on any transaction shall be governed by the product specific membership rewards construct and membership rewards terms and conditions.  

 

(b)  AMEX shall credit Bonus MR Points to Your card  account, upon You making a successful valid transaction using Your AMEX Card on the merchant website/platform and upon respective merchant intimating AMEX of the same.

 

(c)  Such Bonus MR Points shall be credited to Your card account within a period of 120 days from the date of valid transaction made on the merchant website/platform and upon respective merchant intimating AMEX of the same.

 

(d)  Bonus MR Points that shall be credited to You under Reward Multiplier  is as below:

 

Reward Multiplier 10X  5X  3X   2X
Eligible Card/s  American Express® Centurion Card American Express® Platinum Card

American Express® Platinum ReserveSM Credit Card                 

American Express® Platinum Travel Credit Card

American Express® Gold Card;

American Express Membership Rewards® Credit Card;

American Express SmartEarn™ Credit Card and

all other Cards issued by American Express excluding all Corporate Cards and
Cobrand Cards

Base MR Points Earning* 1 Point for every Rs. 40 Spent 1 Point for every Rs. 40 Spent

 

1 Point for every Rs. 50 Spent

1 Point for every Rs. 50 Spent
Bonus MR Points Earning 9 Points for every Rs. 40 Spent 4 Points for every Rs. 40 Spent 2 Points for every Rs. 50 Spent 1 Point for every Rs. 50 Spent
Total MR Points Earning 10 Points for every Rs. 40 Spent 5 Points for every Rs. 40 Spent 3 Points for every Rs. 50 Spent 2 Points for every Rs. 50 Spent
Offer Fulfilment Timeline for Bonus MR Points Within 120 days from the date of Transaction Within 120 days from the date of Transaction Within 120 days from the date of Transaction Within 120 days from the date of Transaction

 

(e) Bonus MR Points would be offered to You only for transactions that are done through Reward Multiplier. Transactions that are done directly on the merchants website would not be eligible for Bonus MR Points.

 

(f) You shall earn Bonus MR Points only on genuine transactions which are successfully tracked and verified by the merchant. To ensure a successful credit of Bonus MR Points, You should perform the following activities: 

(i) You should clear Your browsers cookies/cache before logging;

(ii) You should enable cookies in Your browser settings;

(iii) You should ensure that You start shopping with an empty cart;

(v) You should ensure that You are not using incognito or private browsing mode; and

(vi) You should not open any other coupon or price comparison sites in the same browser after being redirected from Reward Multiplier to the merchant’s website/platform.

 

(g) Any transaction deemed as non-genuine or invalid by the merchant shall not qualify for credit of  Bonus MR Points. The transaction may be deemed as non-genuine or invalid for any reasons, including but not limited, to the following:

 

(i) You did not wholly complete the transaction on the merchant website/platform;

(ii) You cancelled the transaction, modified the terms thereof or performed an activity (i.e. fully/partially returned the purchased product/service) which had the effect of altering the terms of the transaction;

(iii) You did not clear Your cookies before You completed Your transaction as a result of which You ultimately get redirected to the merchant website/platform from a site operated by a third  party.

(iv) You did not comply with such terms and conditions stipulated by the merchant for transacting on its website/platform; or

(v) You did not use your AMEX  Card  to complete the transaction.

 

(h) In case a transaction is subsequently discovered to be non-genuine or is otherwise cancelled, the Bonus MR Points credited to Your card account as a result of such transaction shall be reversed from the accrued points balance in Your card account.

 

(i) You will not earn Bonus MR Points if at the time of redirection, You open the mobile app of the merchant, unless specified on Reward Multiplier while redirection.

 

(j) You will earn Bonus MR Points on the desktop and mobile website at the time of redirection to the merchant’s website/platform only when redirected from Reward Multiplier.

 

 

4)  Exclusions :

 

(a)     Reward Multiplier is not applicable on below categories / products and no Bonus MR Points shall be awarded on the following products:

 

Products Flipkart  Amazon Tata Cliq
All Mobile Phones
Excluded
   
Gemstones, Gold & Silver Coins Excluded
Excluded
 
Mi Televisions Excluded
Excluded
 
Gift Card Excluded
Excluded
 
OnePlus: 8, 8Pro, 7T Pro, 7T Pro McLaren, 7T, 7 Pro   Excluded
 
Xiaomi: Mi 10, Mi A3, Redmi Note 8 Pro, Redmi 7A, Redmi Note 8, Redmi Note 9 Pro, Redmi Note 9 Pro Max, Redmi 8A
Dual
  Excluded
 
Samsung: S10,  M30s, M31, M21   Excluded
 
Apple: All iPhones   Excluded
 
Xiaomi: All Phone   Excluded
Excluded
Flight Bookings, Gift Cards, Bill Payments, Utilities, Insurance Premium & Recharges
Excluded Excluded
 
Video Gaming Consoles & Hardware   Excluded
 
Prime Membership   Excluded
 
Amazon Pay Balance   Excluded
 
Electric Water Purifier      
Gas Stoves      
Microwave Oven      
Vacuum Cleaner
     

 

(b)  Bonus MR Points would not be awarded on any taxes, delivery charges, or any other fees paid duringprocurement of such goods / services from the merchant. 

 

 

5)  Intellectual Property & Copyright

 

All copyrights, trademarks and intellectual property rights pertaining to Reward Multiplier, their contents and their arrangement, are owned by AMEX, unless otherwise indicated. No one may copy, reproduce or distribute any part of this Reward Multiplier with or without modification or any data contained within Reward Multiplier without prior written consent of AMEX. You shall not commercially exploit the identity, logo or services of AMEX. AMEX reserves the right to seek injunctive and other similar remedies before the appropriate forum or court of law so as to prevent any such instances of infringement.

 

 

6)  Third Party Content

 

(a) All kinds of text, graphics, trademarks, brands, logos, product listings and specifications and such other advertisements related to the merchants as well as other data from external sources displayed on Reward Multiplier are owned by the respective merchants and are displayed on Reward Multiplier after taking merchants prior written consent (“Third Party Content”).

(b) Such Third-Party Content is provided on an 'As Is' basis. AMEX does not own / have the rights and title to any such Third Party Content, or provide any guarantee with respect to the accuracy, title, merchantability, non-infringement or fitness for a particular purpose of any Third Party Content and shall not be held liable for any loss suffered by You based on his reliance on or use of such Third Party Content.

 

 

7) Use of Information and Materials

 

The information and materials contained on Reward Multiplier and pages thereof, and the terms, conditions, and descriptions that appear, are subject to change without prior notification. Not all products and services are available in all geographic areas. Your eligibility for particular products and services is subject to final determination and acceptance by merchant.

 

 

8) No Warranty

 

AMEX does not and shall not make any warranty or representation as regards the following:

(a) Accuracy, adequacy or completeness of the information and materials displayed on Reward Multiplier or any pages redirected from Reward Multiplier. AMEX expressly disclaims liability for errors or omissions in this information and materials; and

(b) Specifics (including but not limited to quality, value, saleability, non-infringement of third-party rights, title, merchantability and fitness for a particular purpose) of the products and services sold by merchants.

(c) Timely and satisfactory performance of the contract of sale entered into between You and merchants.

 

 

9) Unauthorized Use of Reward Multiplier

 

(a) The following instances shall amount to un-authorized use of site:

(i)  Making or attempting to make any transaction with any merchant by providing incorrect or false information with a view to fraudulently earn Bonus MR Points;

(ii)   Posting of or uploading content which infringes any patent, trademark, copyright or other proprietary rights;

(iii)  Posting of or uploading content which contains software viruses, or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource;

(iv) Posting of or uploading content which deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

(v) Engaging in tampering of Reward Multiplier including modification of URLs, distributing unauthorized URLs, email cloaking, running automated scripts or pages being speared and such other activity that interferes with or disrupts access to the site or the services performed through it; and

(vi) Undertaking such other activity in violation of these Terms of Use.

 

(b) In the event of such un-authorized use, AMEX reserves the right to revoke, suspend or terminate your card account and forfeit any membership rewards and Bonus MR Points that have accrued in Your card account. You agree and acknowledge that AMEX shall further not be held liable for any loss or liabilities incurred by You or any third party as a consequence of such unauthorized use.

 

 

10)  Indemnification

 

You shall indemnify and hold harmless AMEX, its owner licensee, affiliates, subsidiaries, group companies and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any  third  party or penalty imposed in relation to or connection with the following events:

(i) Any breach of these Terms of Use, privacy policy and such other policies;

(ii) Any incidents arising out of, or in connection with the use of Reward Multiplier or Amex website; and

(iii) Infringement and any other kinds of misuse of rights of a third party, including any intellectual property rights.

 

 

11) Disclaimer of liability

 

(a) In no event shall AMEX be held liable for any damages, direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with the use of Reward Multiplier or any pages redirected from Reward Multiplier.

 

(b) Without prejudice to the generality of the above disclaimer, AMEX shall not be held liable in respect of occurrence of the following events:

(i)    Delay or inability to use Reward Multiplier or related pages or the provision of or failure to provide any information, software, products, and related graphics obtained through the site, or otherwise arising out of the use of Reward Multiplier, whether based on contract, tort, negligence, strict liability otherwise;

(ii)    Non-availability of Reward Multiplier or AMEX website during periodic maintenance operations or any unplanned suspension of access to the site that may occur due to technical reasons or for any reason beyond AMEX’s control;

(iii)    Any damage to Your computer systems / devices or loss of data that results from the download of such material or data; and

(iv)    Any errors or omissions, with respect to any information provided to You whether on behalf of itself or third parties.

 

 

12) Privacy Policy

 

(a) AMEX may collect certain personal data and information in the course of providing services to You. The storage, use, disclosure and sharing of such personal information shall be governed by AMEX's privacy policy, which is available at https://www.americanexpress.com/in/privacy-statement.html ("Privacy Policy").

(b) This Privacy Policy forms a part of these Terms of Use, and by agreeing to the same You shall be deemed to have given us explicit consent to handle Your information as per the terms of such policy.

(c) If You have objections to the terms of the Privacy Policy, You may not avail of services provided by Reward Multiplier or any of AMEX  website or pages thereof.

 

 

13)  Modification

 

(a) AMEX may, at any time, make any change, add to or modify these Terms of Use without giving notice to You.

(b) In the event AMEX makes any changes to these Terms of Use, You will be taken to have received notice upon AMEX posting details of such changes on Reward Multiplier and You agree to such revised Terms of Use, upon continuing to use Reward Multiplier.

 

 

14)  Choice of Law & Jurisdiction

 

These Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. You and AMEX shall submit all disputes arising out of or in relation to these Terms of Use to the exclusive jurisdiction of the courts of  Delhi.

 

 

15)  Miscellaneous

 

(a) Entire Terms of Use

 (i) These Terms of Use, together with any other legal notices or additional policies published by AMEX on Reward Multiplier, shall constitute the entire agreement between You and AMEX.

(ii) These Terms of Use shall not preclude the applicability of any other terms and conditions which shall govern Your relationship with the merchant in relation to the use of the latter’s website/platform

 

(b) Assignment

AMEX shall have the right to assign its rights, obligations and licenses under these Terms of Use to any other person or entity, at its own sole discretion. You shall however not be entitled to assign Your rights, obligations or licenses granted to You under these Terms of Use without the prior written consent of AMEX.

 

(c) Communication

All notices to AMEX intended to have a legal effect must be in writing and delivered either (a) in person; (b) by a means evidenced by a delivery receipt, to the following address: American Express Banking Corp. Cyber City, Tower C, DLF Bldg No.8, Sector 25, DLF City Ph-II, Gurgaon – 122002 (Haryana) or (c) in writing via email to AEBCNodalOfficer@aexp.com All such notices are deemed effective upon receipt by AMEX

 

(d) Severability

If, for any reason, a court of competent jurisdiction finds any provision of these Terms of Use, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder shall continue in full force and effect. AMEX may amend in a reasonable manner such provision to make it enforceable and such amendment will be given effect in accordance with such amended Terms of Use.

 

(e) Waiver

Any failure or delay by AMEX to enforce or exercise any provision of these Terms of Use, or any related right, shall not constitute a waiver of that provision or right. Any waiver by AMEX shall only be made in writing and executed by a duly authorized officer of AMEX.

 

(f) Grievance Officer

In pursuance of the Information Technology Act, 2000 and the rules made thereunder, the Grievance Officer of AMEX for the purpose of the services rendered under these Terms of Use shall be highlighted to contact mentioned on: https://www.americanexpress.com/in/legal/customer-complaint-grievance-redressal-policy.html

 

 

16. AMEX may modify the aforesaid details from time to time in accordance with the provisions of Clause 13.