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American Express AI Labs

American Express AI Labs

We leverage advanced artificial intelligence to deliver continuous innovations that
help American Express teams solve business challenges.


How We Work

We team up with business leaders to ideate solutions, engineering partners to transform our ideas, and colleagues across the enterprise to advise on products and services. The opportunities within American Express AI Labs are endless.

Create Impact

We work across American Express and have visible impacts on the business.

Cutting-Edge Tech

Use the most advanced AI tech in a big-data ecosystem.


See & Be Seen

Attend and present research at top global conferences.


Innovate & Invent

We support career growth and help ideas become a reality, and when appropriate, we patent them.

Inclusive Culture

As a global company, our teams are as diverse as the customers and communities we serve.

Rewards Programs

Our host of rewards programs are created to help ensure that talent and hard work won’t go unnoticed.

Team discussion
Team meeting


Research Areas

Our approach to artificial intelligence research is broken down into key areas of focus.

Machine Learning and Optimization

We work on industry-leading machine learning algorithms and optimization techniques to drive decisions for important aspects of the business, from risk management to marketing and more. We focus on theoretical enhancements, new algorithm development and large scale deployments on our advanced compute infrastructure.

AI Products

We are developing artificial intelligence and machine learning platforms and products for our colleagues across American Express. Cutting across all branches of AI, we build solutions that help us make better data-driven decisions.

Natural Language Processing

We work with large volumes of unstructured data as the proliferation of content and digital channels in the world continues to grow. Using deep learning and noisy text analytics, we are experimenting with natural language processing to solve real-life business problems and create personalization at scale.

Document Recognition and Processing

We work on several areas of document recognition to enable deep and predictive analytics of text documents and images.  We aspire to develop innovative, niche business solutions by harnessing both document understanding and natural language processing techniques.

Cloud Platforms

We are exploring cloud platforms to help us conduct large scale data analytics and enhance our next generation of modeling capabilities. We work with multiple partners to setup core capabilities and frameworks in the cloud allowing for a cost effective, agile and secure working platform.



Collaborative and Growth-Oriented

We solve problems together and never stop learning. 


Apply now to learn more about what we do.

We’re hiring engineers, product managers and researchers.

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Learn more about life at American Express!


American Express AI Labs US

200 Vesey Street

New York, NY 10285

American Express AI Labs India

Salarpuria Tech Point

Koramangala, Bangalore 560047