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New to My Merchant Account/OMS?

With My Merchant Account/ OMS, you have 24/7 access to view submissions and payments, and update your account information – all in one secure location.

Already enroled?

Returning users can log in here:


Benefits

Get more out of your merchant account

My Merchant Account/OMS provides you with the convenience, control and flexibility you need to focus on managing your business. Utilise our helpful Payments and Account Management tools to help you save time and money, and streamline your day-to-day operations.

  • A quick, reliable way to track your cash flow
    In Payments, see a 13-month record of your submissions, view pending payments, sign up to receive secure e-statements and more. You can stay on top of cash flow and gain greater control over your business.
  • Efficient account management
    In Account Management, log on 24/7 to view and update your contact information at your convenience. It’s a fast, easy way to keep your account current.
FAQs

Frequently Asked Questions

Below you’ll find answers to some of the most common questions about My Merchant Account/OMS.

  • What are the benefits of using My Merchant Account/OMS to manage my account online?
    The benefits to you are convenience, control and flexibility. With My Merchant Account/OMS, you have 24/7 access to view submissions and payments, and update your account information – all in one secure location. To get started, click here or contact us to enrol.
  • How do I enrol in My Merchant Account/OMS to manage my account online?
    To enroll for My Merchant Account/OMS, you will need to create your American Express User ID and Password. You will require the following information: your contact number, postal code, email address, your American Express Merchant number, your bank account details and bank branch code. Click here to enrol now. You may also contact Merchant Services to assist you in enrollment.
  • What information can I access if I register for My Merchant Account/OMS?
    My Merchant Account/OMS gives you 24/7 access to your Merchant Account. You can see all your submissions, pending payments and download monthly e-statement. You can also update your account specifics and preferences. Please note, E-statements will be available from July 2012.
  • Can I utilise My Merchant Account/OMS to update or correct information about my American Express merchant account?
    My Merchant Account/OMS gives you 24/7 access to update your Merchant Account information. After you have enrolled and logged in to My Merchant Account/OMS, select "Account Management” to manage your Account information. If you're not enroled, click here to get started, or contact us to set up your account.
  • Is there a fee to manage my account, view payments, resolve disputes or update my merchant account information online using My Merchant Account/OMS?
    American Express currently offers this service free of charge to merchants. To become an American Express merchant, click here. To enrol in My Merchant Account/OMS, click here or contact us
  • What if I need help enrolling in My Merchant Account/OMS, navigating the site or using any of its features?
    For assistance with enrolment, site navigation or using any features of My Merchant Account/OMS, you may contact us