Frequently Asked Questions
Give us a missed call at 7043337788 * to receive a link to download on your mobile phone.
Scan the QR code below to download the app on your device.
Ease on the go
Personalise your Account, whenever it suits you.
Set-up fast, secure access to your Account.
Activate app notifications for purchases, weekly balance, credit limit and more.
Enjoy the convenience of electronic PDF statements and cut down paper usage.
All your benefits at your fingertips
View and manage your reward points1 while you're out and about.
Keep up to date with your reward points balance and redeem them via the Membership Rewards catalogue.
Just tap on an eligible transaction on your statement for the option to use your Membership Rewards points to pay.
Find a lounge near you in an instant.
*Available only for the American Express® Platinum Card and American Express® Centurion Card
Quick and easy for shopping and security
Shop safely and securely and keep an eye on all of your recent transactions.
Set up app notifications for ‘purchase alerts’ and ‘spend tracking alert’ to manage your balance effectively.
Reset your Online Account User ID or Password.
Add or update your email address easily.
Keeping you in control,
day or night
Stay on top of your finances with alerts and reminders, personalised for you.
Set up an alert to remind you when your payment is due.
Pay off your Account in an instant so your payments are made on time.
View your last 6 months’ PDF statements at any time.
Manage your account with ease
The app provides quick and easy solutions for account security and control.
You can now block your Card temporarily if you have misplaced it ³
Message us via the App for quick support.
You can now create, view, change, and unlock your PIN.
1 Rewards points refer to InterMiles for the Jet Airways American Express® Platinum Credit Card, Payback points for the American Express Payback® Credit Card and Membership Rewards® points for all American Express Proprietary cards.
2 The feature is not applicable for the Jet Airways American Express Platinum Credit Card and the American Express Payback Credit Card.
* If you wish to call the mobile number 704 333 7788 from a landline, you will have to dial 0704 333 7788. Effective from 1 January 2021.