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Welcome to the Help Centre

How does SafeKey work?

SafeKey uses the latest 3D Secure technology to help protect you against fraud while shopping online by confirming it's really you making the purchase.


SafeKey will work in the background as you make your purchase. 

Once the SafeKey screen appears during an online transaction, we will instantly send you a six-digit One Time Password (OTP) by text and/or email. Simply enter the OTP to complete your transaction. 


Or, we may send a push notification to your mobile device. It is quicker and easier than receiving an OTP via an SMS or email, but just as secure. All you need to do is download the Amex App and enable Push notifications on your device. You will have to confirm the purchase to complete the transaction.

Verifying via the push notification replaces the requirement of entering an OTP.


If you still prefer to receive an OTP via email or SMS, you can opt to do so from the SafeKey screen that appears during the transaction. 


You are automatically registered for SafeKey, just ensure we have up to date contact details for you and we'll take care of the rest.