The Bank will investigate and resolve a billing error when the customer's billing error notice is received in writing at the address specified on the periodic statement and within 60 days from the date of transaction. The bank may accept billing error notices by phone.

After 60 days, if the Bank is notified of a billing dispute and the dispute does not meet the criteria for a Goods & Services dispute and the Bank determines that it will investigate the dispute, the Bank will notify the customer that an attempt will be made to resolve the dispute, but credit cannot be guaranteed.