Travelers Cheques Service Centre

Lost or Stolen Travelers Cheques

American Express Travelers Cheques are safe and secure. If they are ever lost or stolen, the funds may be refunded.*

WHAT TO DO IF YOUR CHEQUES ARE LOST OR STOLEN

1. Locate serial numbers

Have the serial numbers for your lost or stolen Cheques on hand when you call.

2. Call

Call an American Express Travelers Cheque Customer Service Centre on (1800-180-1245) or find the contact number for your current location as soon as possible to report the loss and open a claim. Service Centres handle claims 24 hours a day, 7 days a week.

3. Receiving your refund

If your claim is approved we will help determine the best way for you to obtain a refund.

* Terms, conditions and restrictions apply. Identification and proof of purchase required.

Frequently Asked Questions

Why are Travelers Cheques safe and secure?

Travelers Cheques are safe and secure because if they are ever lost or stolen, they may be refunded.

Where do I sign my Travelers Cheques?

Travelers Cheques should be signed on the upper signature line as soon as possible after purchase.

USING TRAVELERS CHEQUES

Where are Travelers Cheques accepted?

There are thousands of foreign exchange partners in countries around the world where you can exchange your American Express Travelers Cheques for local currency. Click here to find places to redeem your Travelers Cheques. It may also be possible to redeem your Travelers Cheques directly for goods and services. Check first though with the merchant.

Can I redeem my Travelers Cheques directly with American Express?
If you are unable to find or visit a nearby location to redeem your Travelers Cheques please call Customer Service on (1800-180-1245) or find the contact number for your current location or alternatively Email us. Click here to register for our secure Email service. Redemption of your Travelers Cheques directly with American Express may take longer than 30 days, depending on the circumstances of the request. There may be restrictions on the currency and method of redemption and the value of Travelers Cheques that can be directly redeemed.

How do I cash Travelers Cheques?

Simply present the Cheque at the exchange or merchant location. Make sure the acceptor watches while you countersign the Cheque on the lower signature line. Photo identification may be required. We strongly recommended you retain and carry your original purchase receipt with you when you travel. Commission charges may apply and can vary by country or exchange partner. Exchange limits may apply due to local regulations and exchange policies.

What happens if I sign my Travelers Cheques in the wrong place, or if my signatures don't match?

Acceptance of Travelers Cheques is based on the acceptor watching the customer sign the Cheque on the lower signature line, and then comparing that signature with the original signature on the upper signature line . The acceptor must observe the customer signing the Cheque. If the signatures are a reasonable match, the Cheque should be accepted. Photo identification may be required at the discretion of the Acceptor. As always, if the acceptor is unsure, they should call an American Express Travelers Cheque Customer Service Centre.

Is there a fee to cash Travelers Cheques?

Commission charges may apply and can vary by country and/or exchange partner. Before you travel we recommend that you click here to find the most convenient Travelers Cheque exchange locations, along with any information about fees that they have shared with us.

Do Travelers Cheques expire?

Travelers Cheques do not expire. Unused Travelers Cheques can be used for future trips.

What should be done with a deceased person's unused Travelers Cheques?

A refund can be arranged for the unused Travelers Cheque to the next of kin or beneficiary. Please call Customer Services on (1800-180-1245) or find the contact number to find the customer service number for your current location or alternatively Email us. Click here to register for our secure Email service.

What happens if my Cheques are lost or stolen?

Lost or stolen Travelers Cheques may be refunded.* Please call Customer Services on (1800-180-1245) or find the contact number for your current location.

For other questions regarding Travelers Cheques, please call Customer Services on (1800-180-1245) or find the contact number for your current location or alternatively Email us. Click here to register for our secure Email service.

* Terms, conditions and restrictions apply. Identification and proof of purchase required.

Terms and Conditions

Following are the terms and conditions for obtaining a refund for lost or stolen Travelers Cheques.

PURCHASE AGREEMENT

IMPORTANT

Read this Agreement carefully. By either buying, signing, accepting or using these American Express®Travelers Cheques (“Cheques”), you agree to everything written here: You agree (a) To sign your Cheques immediately in the upper left corner, (b) Not to resell, consign, or take any similar action to transfer your Cheques to any other individual, company or entity for resale or reuse.

REFUND

American Express Travel Related Services Company, Inc. (“Amexco”) will replace or refund the amount shown on any lost or stolen Cheque in accordance with applicable laws and only if you meet all of the requirements below:

BEFORE LOSS

• You have signed the Travelers Cheque in the upper left-hand corner in permanent ink.
• You have not signed the Cheque in the lower left-hand corner.
• You have not given the Cheque to another person or company to hold or keep, or as part of a confidence game.
• You have not used the Cheque in violation of any law, including as part of an illegal bet, game of chance or other prohibited action.
• Your Cheque has not been taken by court order or by government action.
• You have safeguarded the Cheque as a prudent person would safeguard a like amount of cash.

AFTER LOSS

• You promptly notify Amexco of the loss or theft of the Cheque.
• You promptly report all facts of the loss or theft to Amexco and also to the police if Amexco asks you to.
• You promptly inform Amexco of the serial number of the lost or stolen Cheque and the place and date of its purchase.
• You promptly complete Amexco's refund forms and provide Amexco with acceptable proof of your identity.
• You give Amexco all reasonable information and help requested to make a complete investigation of the loss or theft. Amexco reserves the right to investigate the loss or theft and to verify compliance with this Purchase Agreement and shall not be responsible for any delays resulting from such an investigation.
• Please note that for quality assurance purposes your telephone call to Amexco may be monitored or recorded and that you consent to such monitoring and recording.

NO STOP PAYMENT

Amexco cannot stop payment on any Cheque.

Sign your Cheques immediately in the upper left hand corner.

For other questions regarding Travelers Cheques, please call Customer Services on (1800-180-1245) or find the contact number for your current location or alternatively Email us. Click here to register for our secure Email service.