Concierge & other services


Be it sourcing a service you need or arranging a round of golf – get a helping hand whenever you require. From dedicated Platinum Concierge to 24x7 Card related assistance, enjoy a bouquet of services designed to fulfil your wishes.

Platinum Concierge Services

  • Platinum Concierge brings you the world on a platter and at your doorstep. You can call the Platinum Concierge for:
  • - Delivery of flowers and gifts to someone special
  • - Booking movie tickets
  • - Arranging a round of golf or even booking a rejuvenating spa session at participating partners
  • - Dining reservations

Please call Platinum Concierge Services on 1800-180-1030/ 1800-419-1030 (Toll free from MTNL, BSNL landlines) - press option 1 for Card Assistance, 2 for Travel or 3 for Concierge.

Platinum Assist

  • Enjoy 24x7 services for all Card related assistance.
    When calling from a mobile or from overseas, call any of the following numbers:
  • - Toll free number : 1800-180-1030 / 1800-419-1030 (From MTNL, BSNL landlines) - press option 1 for Card Assistance, 2 for Travel or 3 for Concierge.
  • - Gurgaon : 0124-2801030

Other Services

  • Complimentary Additional and Supplementary Cards
  • As a Platinum ReserveSM Credit Cardmember, you are entitled to 4 free Supplementary Cards and 1 Additional Card.
  • Your Additional Card helps you manage your finances better, by listing your business and personal expenses separately in your Card statement.
  • To apply for a Supplementary Card, click here
  • Standing Instructions
  • American Express gives you the ease and convenience of making utility bill payments in a prompt and secure manner. You can now pay your utility bills like telephone, insurance, electricity etc. in a timely manner using your American Express Card.
  • Registering for Standing Instructions not only helps you to keep away from hassles of waiting in endless queues, but also helps avoid late fee with your bill(s) getting paid on time.

    To sign up for Standing Instruction(s) on your Card, SMS SI to 5616166.
  • Online Account Access
  • Register yourself today to view your monthly Card statements, check your Rewards Points and discover the latest exciting offers at americanexpress.co.in
  • Emergency Card Replacement
  • In case your Card is lost, stolen or damaged, just notify Platinum Assist while in India or the American Express Travel Service Offices or Network Locations if you are travelling overseas. You will receive a Replacement Card within 2 business days, free of charge, anywhere in the world.
  • Zero Lost Card Liability
  • If your Card is lost or stolen, your liability is nil after you report the loss to us, and limited to a maximum of Rs.1,000 before reporting.
  • Global Assist#
  • - The skies are always sunny when you travel with Platinum Reserve. Lost your wallet? Get money with emergency cash wire services. Leave it to us to trace lost luggage, relay an urgent message home, or even provide referrals for physicians and lawyers.
  • - Get embassy addresses, assistance on visa requirements, inoculation information, weather updates, even a translator to overcome the language barrier with Global Assist Online Destination Guides.

  • Please call Global Assist on 011 4060 8633. While the many Global Assist Hotline Coordination and Assistant Services are free benefits from American Express, Cardmembers are responsible for the costs charged by third-party service providers.

  • Air Accident Insurance of Rs.1 Crore
  • You, as the Basic Cardmember, are automatically insured against loss of life in an air accident for up to Rs.1 crore when you purchase your air ticket with your Platinum ReserveSM Credit Card. This benefit is brought to you by ICICI Lombard General Insurance Company. Terms, conditions, limits and exclusions apply. Please do send your Insurance Nomination Form if not sent already.
  • American Express Insurance Services
  • Together with our partner, ICICI Lombard, we have developed a value for money proposition for you. ‘Comprehensive Protection Plan Plus’* - a plan that covers you from all aspects of your insurance protection needs. For more information, SMS to 5616166 or e-mail us at insuranceservices@aexp.com
  • Interest Rates and Other Charges
  • Interest rates may vary from time to time. At any given point, the current rates will be displayed in your Statement of Account/Most Important Terms and Conditions.

For Terms and Conditions and for fulfilment process, please click here. Download forms: Insurance form, Standing Instruction form and Supplementary form
*Insurance underwritten by ICICI Lombard General Insurance Company Limited. Insurance is the subject matter of solicitation. The premium paid is tax deductible under Section 80(D) of the Indian Income Tax Act. #While the many Global Assist Hotline Coordination and Assistant Services are free benefits from American Express, Cardmembers are responsible for the costs charged by third-party service providers.

 

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