The American Express® GlobalTravel Card

Available in: $ USD // € EUR // £ GBP

Global Travel Cards

American Express GlobalTravel Card

Customer Service

Contact us anywhere, anytime for assistance with your Card, to request emergency services, or for other help.

Within India: 000 800 440 2191

Outside India: Where are you now?

Location: United States

24 Hour Customer Service:
1 888 872 8751

Call Collect: 801 849 2124

Location: United Kingdom

24 Hour Customer Service:
0800 028 6434

Location: Australia

24 Hour Customer Service:
1800 057 234

Location: Austria

24 Hour Customer Service:
0800 215599

Location: Belgium

24 Hour Customer Service:
0800 81082

Location: China

24 Hour Customer Service:
400 8811419

Location: Italy

24 Hour Customer Service:
800 928 391

Location: India

24 Hour Customer Service:
000 800 440 2191

Location: Indonesia

24 Hour Customer Service:
001 803 44 2308

Location: Ireland

24 Hour Customer Service:
1 800 995 068

Location: Japan

24 Hour Customer Service:
0120 983 630

Location: France

24 Hour Customer Service:
0805 540 524

Location: Germany

24 Hour Customer Service:
0800 589 0835

Location: Greece

24 Hour Customer Service:
00800 44 148 400

Location: Singapore

24 Hour Customer Service:
1 800 622 1754

Location: Thailand

24 Hour Customer Service:
001 800 441 7185

Location: Malaysia

24 Hour Customer Service:
1800 881 552

Location: Mauritius

24 Hour Customer Service:
8020440074

Location: Mexico

24 Hour Customer Service:
018009250313

Location: Netherlands

24 Hour Customer Service:
0800 090 0007

Location: New Zealand

24 Hour Customer Service:
0800128006

Location: Portugal

24 Hour Customer Service:
800 208 532

Location: South Africa

24 Hour Customer Service:
0800 160 992

Location: Spain

24 Hour Customer Service:
900 812 137

Location: Sweden

24 Hour Customer Service:
0201 60 5834

Location: Switzerland

24 Hour Customer Service:
0800 000 427

Location: Hong Kong

24 Hour Customer Service:
307 12997

For International Collect: +1 801 849 2124

Note: To make an international collect call, dial the operator first, indicate you’d like to make a collect call, then provide the International Collect phone number.

Frequently Asked Questions

  1. What is the American Express GlobalTravel Card?

  2. Do I need to do anything before using my American Express GlobalTravel Card?

  3. What is my PIN? How can I change my PIN?

  4. How can I check my balance or view my transaction history?

  5. Do my American Express GlobalTravel Card funds have an expiration date?

  6. What should I do if my Card is expiring?

  7. What should I do if my Card has already expired?

  8. What should I do if my American Express GlobalTravel Card is lost or stolen?

  9. What should I do if I need help in an emergency?

  10. How can I close my American Express GlobalTravel Card account?

  11. Can the American Express GlobalTravel Card have a negative balance?

  12. How can I get a refund of my balance post 31st October?

  1. What is the American Express GlobalTravel Card?

    The American Express GlobalTravel Card is a prepaid, reloadable Card that provides you with a more convenient, secure way to manage your money while you are travelling. It’s not a credit or debit card. It’s a prepaid Card, which means you load funds onto the Card and can then use the Card to make purchases virtually anywhere American Express is accepted outside of India — including at ATMs to withdraw cash. Since it’s prepaid, there’s no risk of spending more funds than you have on the Card. Packed with travel-friendly features, the American Express GlobalTravel Card also includes free access to emergency assistance, if needed, during your journey. And it’s all backed with the world-class service offered from American Express.

  2. Do I need to do anything before using my American Express GlobalTravel Card?

    Before using your Card, sign the back, where indicated. Memorise or change the 4-digit Personal Identification Number (PIN) contained within the Welcome Pack, and then destroy the printed PIN information. To change your PIN, call Customer Service or go online. To view your PIN online, log in to your account. Keep your Backup Card safe and store it separately.

  3. What is my PIN? How can I change my PIN?

    This is a unique 4-digit number assigned to your Card enabling you to securely withdraw cash from ATMs that accept American Express, outside India. This 4-digit PIN number should be known only by you, and it is important to protect the security of your Card and PIN at all times. To change your PIN to a more memorable number, call Customer Service or go online. To view your PIN online, log in to your account.

  4. How can I check my balance or view my transaction history?

    You can check your balance and view your transaction history online at any time until 31st October 2016. To check your balance online now, log in to your account. To retrieve this information by phone, you may call Customer Service, 24 hours a day, 7 days a week.

  5. Do my American Express GlobalTravel Card funds have an expiration date?

    Your funds remain in your American Express GlobalTravel Card account until 31st October 2016. For any Available balance on your American Express GlobalTravel Card post 31st October 2016, you will receive an equivalent Indian Rupee Cheque to the address available on American Express systems.
    The "valid thru" date indicated on the front of the Card is simply required to ensure that the Card can be used at merchants that request and/or require customers to provide a plastic expiration date during the transaction process. You may not use the Card after the "valid thru" date, but you can request a new Card be sent to you at no additional cost so you can use your remaining funds. However in order to access your funds, the "Valid Thru" date must be current.

    Once the "Valid Thru" date has passed, you won’t be able to use your Card. To continue using your Card and access remaining funds, please call one of our Customer Service representatives for assistance. Our representatives will be happy to assist in providing you with a new Primary Card, free of charge.

    Please allow up to 10 business days for your new Card to arrive. Once your new Card arrives, you will need to re-register your Card online. The Customer Service team can assist you with this.

  6. What should I do if my Card is expiring?

    While the available funds on the American Express GlobalTravel Card do not expire, you cannot use your Card after the "Valid Thru" date located on the front of your Card. To continue using your Card and access remaining funds, please call one of our Customer Service representatives for assistance. Our representatives will be happy to assist in providing you with a new Primary Card, free of charge.

    Please allow up to 10 business days for your new Card to arrive. Once your new Card arrives, you will need to re-register your Card online. The Customer Service team can assist you with this.

    To obtain 2 new Cards (primary and back up Cards), please visit the authorised seller where you purchased your Card, prior to your Card Expiration Date, to cash out your current Card and request a replacement Card.

  7. What should I do if my Card has already expired?

    While the available funds on the American Express GlobalTravel Card do not expire, you cannot use your Card after the "Valid Thru" date located on the front of your Card. If your Card has expired, please call one of our Customer Service Representatives for assistance. Our representatives will be happy to assist in providing you with a new Primary Card, free of charge.

    Please allow up to 10 business days for your new Card to arrive. Once your new Card arrives, you will need to re-register your Card online. The Customer Service team can assist you with this.

  8. What should I do if my American Express GlobalTravel Card is lost or stolen?

    If your Card is lost, stolen or used improperly, call Customer Service for assistance. Our Customer Service Center, open 24 hours a day, 7 days a week, will assist in activating your Backup Card and blocking usage of the lost or stolen Card.

    You will need to sign the back of your Backup Card immediately, and either memorise the enclosed PIN, or change it to a more memorable PIN. You will not need to re-register your Card online. We will do this for you upon activation.

    In the event both Cards are lost or stolen, we can deliver a new Replacement Card to any location at no cost, and if necessary we can arrange emergency access to the funds available in your Card account, anywhere in the world, via Western Union.

  9. What should I do if I need help in an emergency?

    Sometimes the unexpected happens when you travel. A passport is lost. You come down with a sudden illness. A lawyer is needed. Being a Cardmember can make things easier to handle. Global Assist® Services help you prepare for your trip with customs information and destination guides. And while you’re travelling overseas, lost passport replacement assistance, translation services, lost luggage assistance, and emergency legal and medical referrals are only a phone call away. For a detailed list of our Global Assist benefits, download the Global Assist Services guide.

    Note: While Global Assist coordination and assistance services are free benefits from American Express, Cardmembers are responsible for the costs charged by third-party service providers. Global Assist services are not meant to replace any travel insurance.

  10. How can I close my American Express GlobalTravel Card account?

    In the event that you decide to close your American Express GlobalTravel Card account, call Customer Service. You can visit a participating a branch location of the seller where you purchased the Card and ask for a reimbursement of available funds. Once your account is closed, please destroy any Cards by cutting them in half and disposing of them securely.

    To close your account if there is no balance remaining, call Customer Service. For more details on account closure, please refer to the Product Terms & Conditions.

  11. Can the American Express GlobalTravel Card have a negative balance?

    If a merchant authorises a transaction for an amount greater than your actual available balance, the American Express GlobalTravel Card will generally be declined. However, in rare circumstances, a merchant may process a transaction without prior authorization, or an amount greater than a Card’s actual available balance may be authorised. If this occurs, you may be notified to load more funds onto the Card, or make a direct payment to cover the negative amount, but will not be charged an overdraft fee. While this does not happen often, it is important to keep track of your balance and reload funds as needed.

    To check your balance online now, log in to your account. To retrieve this information by phone, you may call Customer Service, 24 hours a day, 7 days a week.

  12. How can I get a refund of my balance post 31st October?

    After the 31st October, 2016 you will automatically be issued a cheque in Indian Rupees for any remain ing outstanding balance on your Card. Please allow 10-12 weeks after 31st October, 2016 for the processing and shipping of any refunds.

  1. How can I purchase an American Express GlobalTravel Card?

  2. Are there any fees associated with the American Express GlobalTravel Card?

  3. What currencies can be loaded onto the American Express GlobalTravel Card?

  4. Are there any limits applied to how much I can load and spend on my American Express GlobalTravel Card?

  5. Is there a limit to how many American Express GlobalTravel Cards I can purchase?

  1. How can I purchase an American Express GlobalTravel Card?

    You can purchase an American Express GlobalTravel Card at any of the authorised seller locations within India until 30th June 2016. Choose the currency Card that best matches your travel plan/destination and lock in the exchange rate. Please note that you will be required to show a passport at the time of purchase.

  2. Are there any fees associated with the American Express GlobalTravel Card?

    Please refer to the Product Terms & Conditions for a complete overview of the fees associated with activating, re-loading and using the Card. The American Express GlobalTravel Card has no inactivity or monthly account fees. Card replacement and emergency cash access are fee-free also. With no unexpected fees, you get more value out of your travel money.

  3. What currencies can be loaded onto the American Express GlobalTravel Card?

    The American Express GlobalTravel Card can be loaded with either US Dollars, or Pounds Sterling, or Euros. However, even if you use your Card in a country with a currency other than the currency of the Card, it will still be accepted. For example, if you have a US Dollar currency Card and you withdraw funds from an ATM in Canada, you’ll receive the amount in Canadian Dollars, determined by our foreign exchange rate for that day. A foreign exchange conversion fee, as set forth in the Schedule of Fees and Charges will be applied. This means that your currency options are global.

  4. Are there any limits applied to how much I can load and spend on my American Express GlobalTravel Card?

    Yes. Maximum and minimum limits do apply to your American Express GlobalTravel Card, specific to the currency of the Card. Information regarding all Fees & Limits is included in the Product Terms & Conditions.

  5. Is there a limit to how many American Express GlobalTravel Cards I can purchase?

    Yes. A maximum of one American Express GlobalTravel Card for each available currency (USD, GBP, EUR) can be held by a customer at any given time. Information regarding all Fees & Limits is included in the Product Terms & Conditions.

  1. Where can I use my American Express GlobalTravel Card?

  2. Where can I not use my American Express GlobalTravel Card?

  3. Can I use my American Express GlobalTravel Card at hotels and car rental companies?

  4. Can I use my American Express GlobalTravel Card at restaurants and gas stations?

  5. How can I reload my American Express GlobalTravel Card?

  6. How much can I withdraw from an ATM using my American Express GlobalTravel Card?

  7. Do ATM withdrawal fees apply to my American Express GlobalTravel Card?

  8. What if I don’t have enough available funds on my American Express GlobalTravel Card to complete a purchase — how do I combine other forms of payment?

  9. Will I receive a statement for my American Express GlobalTravel Card transactions?

  10. What can I do if I think there has been an error?

  11. What about returns, exchanges or problems with merchandise purchased?

  12. Can I use the American Express GlobalTravel Card in Europe where they are moving to Chip & PIN cards?

  1. Where can I use my American Express GlobalTravel Card?

    The American Express GlobalTravel Card can be used outside India, Nepal and Bhutan to make purchases virtually everywhere American Express is accepted, or to withdraw currency from ATMs that accept American Express Cards until 31st October 2016. View the American Express ATM Network Listings to find ATMs worldwide.

  2. Where can I not use my American Express GlobalTravel Card?

    As the Card is intended for international travel, it cannot be used within India, Nepal and Bhutan at any merchants or ATMs. Elsewhere, you cannot use the Card at merchants who do not accept American Express, or in countries where Indian or United States restrictions apply.

  3. Can I use my American Express GlobalTravel Card at hotels and car rental companies?

    Yes, However, please note that you can use your American Express GlobalTravel Card everywhere American Express is accepted until 31st October 2016.

    However, please note that in some industries a merchant may authorise a charge in advance and your available balance will be reduced by the amount of the authorization. For example, when you hire a car, or check in to a hotel, the merchant will seek a pre-set amount, equivalent to the estimated final bill, to be reserved against your Card. This means that your available balance will be reduced by an amount that may be higher than the final bill, until after the end of your car rental period or hotel stay.

    In some circumstances, this may temporarily restrict your ability to make further changes on your card. In other circumstances, some other rental companies may not accept the Card for charges authorized in advance, although it may be used to settle the final bill.

    To avoid these issues, we advise you to consider using a credit or charge card or any other payment option when making car rental reservations or checking into hotels and to use your American Express GlobalTravel Card to settle the final bill.

  4. Can I use my American Express GlobalTravel Card at restaurants and petrol stations?

    If you’re buying petrol with your American Express GlobalTravel Card, you want to prepay inside, not at the pump. When you pay at the pump, petrol stations, for security purposes, often temporarily charge more than the cost of your purchase. This temporary charge will be reversed in a few days and credited back to the Card. Prepaying inside will ensure that the petrol station will only charge the exact amount of your purchase, not more, so you have full use of the funds on the Card.

    When using your American Express GlobalTravel Card to pay at a restaurant, they will check to make sure you have available funds on the Card, oftentimes, including the tip. If the total amount of the bill plus a 20% tip is more than the amount you have on your Card, you may be declined. To avoid this, simply tell the waiter exactly how much you’d like to pay from your Card, and if the total bill is more than that amount, pay the rest however you choose.

    Please note that you can use your American Express GlobalTravel Card only until 31st October 2016.

  5. How can I reload my American Express GlobalTravel Card?

    You may reload your American Express GlobalTravel at any of the authorised seller locations in India until 31st August, 2016. You will need to have your Card and your Passport present with you.

  6. How much can I withdraw from an ATM using my American Express GlobalTravel Card?

    The maximum ATM withdrawal allowed within a 24-hour period is specific to the currency of the Card. For information regarding Fees & Limits, please refer to the American Express GlobalTravel Card Terms & Conditions.

    The maximum amount that may be withdrawn in one transaction can be dictated by the ATM provider and may vary by country and ATM provider. Your Card account balance will not be presented via an ATM transaction (either on screen or on printed receipt). Register your Card online to ensure you always have easy access to your Card balance.

    Please note, you can use your American Express Global Travel Card for ATM withdrawals until 31st October 2016.

  7. Do ATM withdrawal fees apply to my American Express GlobalTravel Card?

    ATM withdrawal fee amounts are determined by the currency of the Card. For information regarding Fees & Limits, please refer to the American Express Terms & Conditions.

    Please note that some ATM networks apply an additional transaction fee — they usually display this at the beginning of the transaction to give you the opportunity to decide whether to proceed, but some networks may not disclose this. Please note that your Card account balance will not be presented via an ATM transaction (either on screen or on a printed receipt). Register your Card online to ensure you always have easy access to your Card balance.

  8. What if I don’t have enough available funds on my American Express GlobalTravel Card to complete a purchase — how do I combine other forms of payment?

    If you wish to use your American Express GlobalTravel Card to purchase an item for more than the available funds, depending on the merchant’s policy, you may be able to use your Card toward a portion of the purchase price, and then use another form of payment to pay the balance. This is called a “split tender” transaction. It is helpful to know the balance of available funds on your American Express GlobalTravel Card when asking the merchant if a “split tender” transaction will be accepted for the purchase you wish to make.

  9. Will I receive a statement for my American Express GlobalTravel Card transactions?

    Statements are not issued, but you can check your balance and transaction history online or by calling Customer Service at any time.

  10. What can I do if I think there has been an error?

    If you believe an error has been made on your American Express GlobalTravel account, or our service does not meet your expectations, your feedback is very much appreciated. Please call Customer Service.

  11. What about returns, exchanges or problems with merchandise purchased?

    If you wish to return or exchange any merchandise purchased with the American Express GlobalTravel Card, you will be subject to the merchant’s returns/exchange policies. Such funds may not be available for up to seven days.

    Purchases made with prepaid cards, such as the American Express GlobalTravel Card, are similar to those made with cash in that you cannot stop payment or lodge a billing dispute. Any problems or disputes you may have regarding a purchase should be addressed directly with the merchant.

  12. Can I use the American Express GlobalTravel Card in Europe where they are moving to Chip & PIN cards?

    Many countries in Europe are moving to Chip & PIN cards and the point of sale environment has been upgraded to include PIN entry pads. There should be no issue with using a magnetic stripe card like the American Express GlobalTravel Card, since all merchants routinely accept cards from global travelers without Chip & PIN. In the unlikely event that you are asked for a card that has a Chip & PIN, we advise you to let the merchant know that you don’t have a Chip & PIN card and that they call the American Express authorization line for support. Please note that you can use your American Express GlobalTravel Card until 31st October, 2016.

 
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