Do We Share Information About You?
American Express has had a long-standing commitment to protecting personal information of our customers and prospective customers. This section explains how we share your personal information with others.
Other American Express Companies
We may share information about you within the American Express Group of Companies so we can provide you with products and services you request and bring you information about other American Express products and services. This may involve providing your personal information to other American Express companies both inside and outside Indonesia, including the USA and Australia, for processing, servicing or marketing purposes. All American Express Companies comply The American Express Customer Privacy Principles and with security procedures which are similar to those described above in Security.
Companies Who Provide Services To Us
In some cases we contract with other companies to perform services for us. Examples of this include processing applications, sending E-mail, processing orders, providing marketing support, deliveries, market research, debt collection agencies etc. We provide them only with such information about you as they need to perform their services, but we impose strict requirements of security and confidentiality on them in how they handle your personal information. Also they are not permitted to use information about you for any purpose except to perform the services we have asked them to provide.
Our Business Partners
We may send you offers by E-mail or other direct marketing methods (i.e. mail, fax or phone) about products and services offered by our business partners. When we do this, we keep control over your information, which is not disclosed to our business partners unless you have expressly authorized us to do so or you take advantage of their offer.
IMPORTANT NOTE : Please note that we do not give your E-mail address to our business partners.
Please keep in mind that if you take advantage of an offer from an American Express business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you do not wish to receive future offers from them.
In all cases our goal is to deliver offers to people who we believe will find them of value. Our communications are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.
Click here if you wish to "Opt Out" of receiving offers by E-mail: How to Decline Email
Credit information about you may be obtained from and provided to credit information organisations in accordance with applicable legal requirements (applicable to American Express account holders in Indonesia only).
Other Disclosure of Information
In all other cases, we will not disclose your personal information unless you have been previously informed or have authorised us to so do, or if we are required to do so by law. If an order of a court or government authority requires us to disclose information about you, we will do our best to notify you of this promptly, to give you an opportunity to exercise your legal rights. The only exceptions to this policy are when the order or law prohibits us from notifying you or when there is suspicion of fraud or criminal activity. We will not use any medical information for marketing purposes.