Q. What are "Cookies"? Do I need to accept them ?
Q. After I type in my User-ID and password and then press submit, instead of seeing my account information, I just see the same page all over again. Why does this happen?
A. Most probably, you are using Netscape browser software, version 4.0 or higher, with "disable cookies" chosen. For reasons described in "What are "Cookies"? Do I need to accept them?" above, you should make the following changes: click on "Edit", then select "Preferences", then select "Advanced" (not the plus sign next to advanced). Finally, choose either "Accept only cookies that get sent back to the originating server" or "Warn me before accepting a cookie" and press "OK". This change will allow us to confirm your identity and send you confidential account information.