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Maintain Card Members
New Card Members
You can apply for a new Card by filling in a paper form, or if your company’s liability type is either LL, Corporate or Combined, you can apply online via American Express @ Work.
Please fill in the appropriate Card Member Application Form for your company’s liability type and submit it to us after it has been signed by the Authorizing Officer.
*Card applicants must submit a copy of official identification document(s) along with the application form.
Log in to @ Work and access “Apply For Card” in the “Program Management” section.
*Enrolment is required to apply for a Card via @ Work. Please enrol here if you have not yet enroled.
◆SLA for Card Delivery
If you request your Card to be sent to your home, the Card will be sent by post to the home address stated on your official ID document in approximately 2-3 weeks.
If you request your Card to be sent to your office, we will first send a letter to the home address stated on your official ID document using an express delivery service to verify your identity. Once this has been confirmed, we will then send out your Card to your office address. This process takes 3-4 weeks.
*Please submit your application form well in advance in order to receive your Card before your planned usage or business travel. Please ensure that the required fields on your application form are complete and that you have included a copy of an official ID document.
Updating Card Member Information
Please ensure all Card Members’ registered information is up-to-date. If there are any changes, please have them fill in the "Notification of Changes/Cancellation for Card Members" form and submit it to American Express.
*Approvers vary depending on the details that have been updated
No approval required. Card Members can also request these changes via the Membership Services Center.
Please submit with Card Member’s signature and attach the required ID document.
If you would like to change your employees’ Employee Number or Cost Center Number either due to an input error at the time of Card application or personnel transfer, you can apply online via @ Work OPM.
*Enrolment is required to utilize @ Work OPM. If you have not yet enroled, please find the details here.
Please have the Card Member contact the Membership Services Center.
Membership Services Center
0120-974990（9:00a.m. - 5:00p.m., Monday through Friday, except holidays）
Card Replacement
If the Card is lost, stolen or damaged, please have the Card Member contact our Membership Services Center or submit a request via Online Services.
For more details, please see here.
*JR TOKAI Express Corporate Card Members are not eligible for the Card Replacement Service in Online Services. Please contact our Membership Services Center.
Cancel Card Members
There are two ways to cancel employee's Cards.
Card Member submits "Notification of Changes/Cancellation Form for Card Members" with the Contact Person or Authorizing Officer's signature.
You can apply to cancel your employees’ Cards online via @ Work OPM.
*Enrolment is required to utilize @ Work OPM. If you have not yet enroled, please find the details here.
You can also submit a paper “Card Member Cancellation Form for Corporate Member” if you are an Authorizing Officer or Contact Person.
Manage your Corporate Card Program anytime, anywhere with @ Work®
Make the most of this powerful online tool, giving you full visibility and control of your company’s Corporate Cards. Log in safely and securely online.
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