オンラインショッピング認証サービス（3Dセキュア）
American Express SafeKey®
オンラインショッピング認証サービス（3Dセキュア）
American Express SafeKey®
オンライン・ショッピングを
より安心/安全にご利用いただくために。
オンライン・ショッピングをより安心/安全にご利用いただくために。
「American Express SafeKey」は、オンライン・ショッピングの際の本人認証サービスです。
SafeKeyのロゴが表示されている参加加盟店で利用できます。
「American Express SafeKey」は、オンライン・ショッピングの際の本人認証サービスです。SafeKeyのロゴが表示されている参加加盟店で利用できます。
American Express SafeKey サービス利用規約 
American Express SafeKey サービス利用規約
※仕様等は予告なく変更する場合がございます。
※仕様等は予告なく変更する場合がございます。
ご利用方法
ご利用方法
STEP 1
STEP 1
参加加盟店にて
オンラインで商品購入手続き
参加加盟店にて
オンラインで商品購入手続き
購入に必要な情報（カード番号／
有効期限など）を入力し、
購入ボタンをクリック
購入に必要な情報（カード番号／
有効期限など）を入力し、購入ボタンをクリック
STEP 2
STEP 2
追加認証が必要な場合
本人認証の通知
（プッシュ通知／認証コード）
追加認証が必要な場合
本人認証の通知
（プッシュ通知／認証コード）
登録のデバイスにプッシュ通知や
認証コードが届きます。
登録のデバイスにプッシュ通知や
認証コードが届きます。
STEP 3
STEP 3
本人認証の実施
購入完了
本人認証の実施
購入完了
プッシュ通知のタップや
認証コードの入力で購入完了。
プッシュ通知のタップや
認証コードの入力で購入完了。
※自動認証の場合、お客様での認証手続きの必要ありません。
※自動認証の場合、お客様での認証手続きの必要ありません。
追加認証サービス（STEP2で追加認証が必要な場合）
追加認証サービス
（STEP2で追加認証が必要な場合）
「American Express SafeKey」の追加認証サービスには、アプリによるプッシュ通知と、Eメール/SMSによる認証コード入力の2種類があります。利用にあたっては、事前設定が必要です。以下より、確認ください。
「American Express SafeKey」の追加認証サービスには、アプリによるプッシュ通知と、Eメール/SMSによる認証コード入力の2種類があります。利用にあたっては、事前設定が必要です。以下より、確認ください。
〇
プッシュ通知による本人認証
（アメリカン・エキスプレス・サービスアプリ 使用の方）
プッシュ通知による本人認証
（アメリカン・エキスプレス・サービスアプリ 使用の方）
事前設定：プッシュ通知を受信するために
事前設定
プッシュ通知を受信するために
-
追加認証の際にプッシュ通知を受け取るためには、アメリカン・エキスプレス・サービス・アプリが必要です。
※プッシュ通知ご利用の際は、端末のプッシュ通知を許可してください。
-
追加認証の際にプッシュ通知を受け取るためには、アメリカン・エキスプレス・サービス・アプリが必要です。
※プッシュ通知ご利用の際は、端末のプッシュ通知を許可してくださ 。
購入に必要な情報（クレジット番号、有効期限など）を入力した後に、自動的に下の画面が立ち上がります。
アプリをインストールしているデバイスに、プッシュ通知が表示されます。
タップの上、承認を行ってください。
タップの上、承認を行ってください。
プッシュ通知が受け取れない場合は、端末のプッシュ通知を許可する必要があります。 以下をご確認ください。
＜端末の通知機能の確認＞
●iOSをご利用のお客様: [設定]→[Amex JP]→[通知]にて通知を許可
●Androidスマートフォンをご利用のお客様: [設定]→[アプリと通知]→[Amex JP]→[通知]にて通知をON
＜アメックス・アプリの設定確認＞
※最新のOSをダウンロードの上、ご利用ください。
※端末の通知機能をオンにする必要があります
※アメリカン・エキスプレス・サービス・アプリを利用していない、またはアクセスできない場合、認証コードにて本人認証いただけます。
下の「認証コードでの本人認証」にて確認ください。
プッシュ通知が受け取れない場合は、端末のプッシュ通知を許可する必要があります。 以下をご確認ください。
＜端末の通知機能の確認＞
iOSをご利用のお客様: [設定]→[Amex JP]→[通知]にて通知を許可
●Androidスマートフォンをご利用のお客様: [設定]→[アプリと通知]→[Amex JP]→[通知]にて通知をON
＜アメックス・アプリの設定確認＞
※最新のOSをダウンロードの上、ご利用ください。
※端末の通知機能をオンにする必要があります
※アメリカン・エキスプレス・サービス・アプリを利用していない、またはアクセスできない場合、認証コードにて本人認証いただけます。
下の「認証コードでの本人認証」にて確認ください。
〇
認証コード入力による本人認証
（アプリ未使用／認証コード受信を選択の方）
認証コード入力による本人認証
（アプリ未使用／認証コード受信を選択の方）
事前設定：認証コードを受信するために
事前設定
認証コードを受信するために
ご登録の携帯電話番号／Eメールアドレスは、最新の状態にしてください。ご登録いただいているご連絡先に追加認証コードをお送りします。American Express SafeKeyご利用時にご連絡先を登録することも可能です。
※携帯電話番号の変更後、反映までに数日かかります。お急ぎの場合は、Eメールアドレスを最新のものに変更してください。(オンライン・サービスの登録が必要です）
ご登録の携帯電話番号／Eメールアドレスは、最新の状態にしてください。ご登録いただいているご連絡先に追加認証コードをお送りします。American Express SafeKeyご利用時にご連絡先を登録することも可能です。
※携帯電話番号の変更後、反映までに数日かかります。お急ぎの場合は、Eメールアドレスを最新のものに変更してください。(オンライン・サービスの登録が必要です）
お客様がご登録の携帯電話番号／Eメールアドレスに6桁の認証コードが送信されます。受信したコードを支払手続画面に入力すると認証は完了です。
Ensuring your online shopping experience is safe and secure.
Ensuring your online shopping experience is safe and secure.
American Express SafeKey is the latest technology to help protect you against fraud while
shopping online using your American Express®Card.
American Express SafeKey is the latest technology to help protect you against fraud while shopping online using your American Express®Card.
「American Express SafeKey」Terms and Conditions
「American Express SafeKey」Terms and Conditions
* Specifications are subject to change without notice.
* Specifications are subject to change without notice.
How do I use SafeKey?
How do I use SafeKey?
STEP 1
STEP 1
Online Shopping
Online Shopping
When you proceed to the checkout with your American Express Card, American Express SafeKey will be activated and the authentication process will begin.
When you proceed to the checkout with your American Express Card, American Express SafeKey will be activated and the authentication process will begin.
STEP 2
STEP 2
Verification process
Verification process
Just wait until the authentification process is completed successfully. On the occasion where SafeKey determines added verification is needed, we will instantly send a verification code by text and/or email or push notification via mobile app.
Just wait until the authentification process is completed successfully. On the occasion where SafeKey determines added verification is needed, we will instantly send a verification code by text and/or email or push notification via mobile app.
STEP 3
STEP 3
Verification Completion
Verification Completion
Payment is complete when the verification completion message is diplayed after acknowleding push notification or input of the verification code.
Payment is complete when the verification completion message is diplayed after acknowleding push notification or input of the verification code.
* In the case of automatic authentication, there is no need for you to perform the authentication procedure.
* In the case of automatic authentication, there is no need for you to perform the authentication procedure.
Additional Authentication
Additional Authentication
There are two types of additional authentication services for American Express SafeKey: Push notifciations via the American Express mobile app, and verification code entry via email/SMS. Prior settings or contact registration are required. Please check the following:
There are two types of additional authentication services for American Express SafeKey: Push notifciations via the American Express mobile app, and verification code entry via email/SMS. Prior settings or contact registration are required. Please check the following:
〇
Authenticate by Push Notification
via the mobile app
Authenticate by Push Notification
via the mobile app
How to receive Push Notifications
How to receive Push Notifications
-
The American Express mobile app is required to receive push notifications for additional authentication.
* When using push notifications, please allow push notifications on your device.
-
The American Express mobile app is required to receive push notifications for additional authentication.
* When using push notifications, please allow push notifications on your device.
After entering the information required for purchase, the below screen will automatically appear.
Push notifications will appear on the device where the app is installed. Please tap to approve.
You will need to allow push notifications on your device. Please check the following;
＜Check the notification function settings on the device＞
● iOS: Allow notifications in [Settings] → [Amex JP] → [Notifications]
● Android: Turn on notifications by selecting [Settings] → [Apps and notifications] → [Amex JP] → [Notifications]
＜Check the settings on the Amex app＞
* Please download and use the latest OS.
* You will be able to receive Push Notifications if you turn on the notifcation function on the device.
* If you are not using or cannot access the Mobile App, you can authenticate yourself with an authentication code. Please check "Identity verification with verification code" below.
You will need to allow push notifications on your device. Please check the following;
＜Check the notification function settings on the device＞
● iOS: Allow notifications in [Settings] → [Amex JP] → [Notifications]
● Android: Turn on notifications by selecting [Settings] → [Apps and notifications] → [Amex JP] → [Notifications]
＜Check the settings on the Amex app＞
* Please download and use the latest OS.
* You will be able to receive Push Notifications if you turn on the notifcation function on the device.
* If you are not using or cannot access the Mobile App, you can authenticate yourself with an authentication code. Please check "Identity verification with verification code" below.
〇
Authenticate by Verification Code email or SMS
Authenticate by Verification Code email or SMS
How to receive Verification Codes
How to receive Verification Codes
We will send a verification code by text and/or email to the mobile phone you have registered. You can register your contact details when using American Express SafeKey. When updating your mobile phone number, it may take a few days for the changes to be reflected on our system. Please be advised that your email address will be registered for emergency purposes (*Required to enroll for online services)
We will send a verification code by text and/or email to the mobile phone you have registered. You can register your contact details when using American Express SafeKey. When updating your mobile phone number, it may take a few days for the changes to be reflected on our system. Please be advised that your email address will be registered for emergency purposes (*Required to enroll for online services)
A verification code will be sent to the registered mobile phone number/email address. Enter the code on the payment procedure screen to complete the authentication.
FAQ
FAQ
American Express SafeKey helps prevent unauthorized online use of your American Express Card by confirming your identity with a dynamic verification code for each transaction you make with participating online merchants, based on 3-D secure technology. A verification code will be sent to your registered email address. Please input the code into the SafeKey window to complete your transaction. The verification code is only valid during the relevant period. If you are using the Amex JP mobile app, you will be able to receive push notifications.
American Express SafeKey helps prevent unauthorized online use of your American Express Card by confirming your identity with a dynamic verification code for each transaction you make with participating online merchants, based on 3-D secure technology. A verification code will be sent to your registered email address. Please input the code into the SafeKey window to complete your transaction. The verification code is only valid during the relevant period. If you are using the Amex JP mobile app, you will be able to receive push notifications.
No, you do not have to register for this service. However, a verification code will be sent to your registered email address. Please ensure your current email address is registered with American Express for all of your primary, additional, and supplementary Cards in order to use SafeKey smoothly. You are able to register/update your email address when shopping online with American Express SafeKey. If you are using the Amex JP mobile app, you will be able to receive push notifications.
No, you do not have to register for this service. However, a verification code will be sent to your registered email address. Please ensure your current email address is registered with American Express for all of your primary, additional, and supplementary Cards in order to use SafeKey smoothly. You are able to register/update your email address when shopping online with American Express SafeKey. If you are using the Amex JP mobile app, you will be able to receive push notifications.
Participating online merchants will display the American Express SafeKey logo on their websites.
Participating online merchants will display the American Express SafeKey logo on their websites.
Please contact our Customer Service Center immediately to report it by calling the number listed on the reverse of your Card.
Please contact our Customer Service Center immediately to report it by calling the number listed on the reverse of your Card.
For your own security, your access to SafeKey has been locked because your details have been entered incorrectly several times. Please call the Customer Service number on the reverse of your Card. For security reasons, we are unable to generate verification codes over the phone.
For your own security, your access to SafeKey has been locked because your details have been entered incorrectly several times. Please call the Customer Service number on the reverse of your Card. For security reasons, we are unable to generate verification codes over the phone.
A verification code will be sent to the mobile and/or PC email address you have on file, for each transaction. The verification code is a six-digit code that will be valid for 10 minutes. This helps to prevent fraudulent card usage by third parties because the verification code is only received by the rightful owner.
A verification code will be sent to the mobile and/or PC email address you have on file, for each transaction. The verification code is a six-digit code that will be valid for 10 minutes. This helps to prevent fraudulent card usage by third parties because the verification code is only received by the rightful owner.
You can receive push notifications by installing and logging into the "American Express Mobile App" on your device. Opt-in for push notifications is also required.
You can receive push notifications by installing and logging into the "American Express Mobile App" on your device. Opt-in for push notifications is also required.
Push notifications will be sent to the device that was most recently used to log in to the American Express Mobile App. Please ensure that you opt-in to receive Push notifications.
Push notifications will be sent to the device that was most recently used to log in to the American Express Mobile App. Please ensure that you opt-in to receive Push notifications.
The verification code or push notifications are valid for 10 minutes from when it was generated. You can confirm the time it was generated in the email/notification you receive.
The verification code or push notifications are valid for 10 minutes from when it was generated. You can confirm the time it was generated in the email/notification you receive.
Yes, you can have it re-sent by clicking the "Resend" button in the SafeKey window.
If you click the “Resend” button after the 10 minute window expires, you will need to start the entire transaction process again which will generate a new verification code.
For push notifications, tap "Resend push notifications" on the screen.
Yes, you can have it re-sent by clicking the "Resend" button in the SafeKey window.
If you click the “Resend” button after the 10 minute window expires, you will need to start the entire transaction process again which will generate a new verification code.
For push notifications, tap "Resend push notifications" on the screen.
If you click the “Resend” button after the 10 minute window expires, you will need to start the entire transaction process again which will generate a new verification code.
For push notifications, tap "Resend push notifications" on the screen.
If you click the “Resend” button after the 10 minute window expires, you will need to start the entire transaction process again which will generate a new verification code.
For push notifications, tap "Resend push notifications" on the screen.
You will receive your verification code via email depending on what contact details you have registered for the American Express Card that you are using for your online purchase.
You will receive your verification code via email depending on what contact details you have registered for the American Express Card that you are using for your online purchase.
Please ensure you have correctly input the verification code. It is a six-digit code that is valid for 10 minutes. If you continue to experience difficulties, please call the Customer Service number on the reverse of your Card.
Please note that for security reasons we are not able to provide verification codes via telephone.
Please ensure you have correctly input the verification code. It is a six-digit code that is valid for 10 minutes. If you continue to experience difficulties, please call the Customer Service number on the reverse of your Card.
Please note that for security reasons we are not able to provide verification codes via telephone.
Please note that for security reasons we are not able to provide verification codes via telephone.
Please note that for security reasons we are not able to provide verification codes via telephone.
Verification Code
Please ensure you have correctly registered your email which is shown in the SafeKey window. If it is not correct, please update it. If you have a filter set up on your email inbox, please change your settings to enable it to accept emails from SafeKey@welcome.aexp.com. If you continue to experience difficulties, please call the Customer Service number on the reverse of your Card. Please note that for security reasons we are not able to provide verification codes via telephone.
Push Notifications
Please use the verification code. A verification code will be sent to your registered email address and mobile phone. Enter it in the verification code entry field on the American Express SafeKey screen and press "Continue" to complete the payment. An authentication code is a code that changes for each procedure and is valid only once for a certain period of time.
Verification Code
Please ensure you have correctly registered your email which is shown in the SafeKey window. If it is not correct, please update it. If you have a filter set up on your email inbox, please change your settings to enable it to accept emails from SafeKey@welcome.aexp.com. If you continue to experience difficulties, please call the Customer Service number on the reverse of your Card. Please note that for security reasons we are not able to provide verification codes via telephone.
Push Notifications
Please use the verification code. A verification code will be sent to your registered email address and mobile phone. Enter it in the verification code entry field on the American Express SafeKey screen and press "Continue" to complete the payment. An authentication code is a code that changes for each procedure and is valid only once for a certain period of time.
Verification Code
Please ensure you have correctly registered your email which is shown in the SafeKey window. If it is not correct, please update it. If you have a filter set up on your email inbox, please change your settings to enable it to accept emails from SafeKey@welcome.aexp.com. If you continue to experience difficulties, please call the Customer Service number on the reverse of your Card. Please note that for security reasons we are not able to provide verification codes via telephone.
Push Notifications
Please use the verification code. A verification code will be sent to your registered email address and mobile phone. Enter it in the verification code entry field on the American Express SafeKey screen and press "Continue" to complete the payment. An authentication code is a code that changes for each procedure and is valid only once for a certain period of time.
Verification Code
Please ensure you have correctly registered your email which is shown in the SafeKey window. If it is not correct, please update it. If you have a filter set up on your email inbox, please change your settings to enable it to accept emails from SafeKey@welcome.aexp.com. If you continue to experience difficulties, please call the Customer Service number on the reverse of your Card. Please note that for security reasons we are not able to provide verification codes via telephone.
Push Notifications
Please use the verification code. A verification code will be sent to your registered email address and mobile phone. Enter it in the verification code entry field on the American Express SafeKey screen and press "Continue" to complete the payment. An authentication code is a code that changes for each procedure and is valid only once for a certain period of time.
Please report it to Customer Services immediately by calling the number on the reverse of your Card.
Please report it to Customer Services immediately by calling the number on the reverse of your Card.
You can change your email address in multiple ways including: over the phone or when you log in to our online service page to manage your account online. Any changes you make to your email address for account alerts will automatically be applied to SafeKey.
If you have supplementary Cards, you can only see or change your PC email address on the online service page, but you can confirm both in the SafeKey window when shopping online.
You can change your email address in multiple ways including: over the phone or when you log in to our online service page to manage your account online. Any changes you make to your email address for account alerts will automatically be applied to SafeKey.
If you have supplementary Cards, you can only see or change your PC email address on the online service page, but you can confirm both in the SafeKey window when shopping online.
If you have supplementary Cards, you can only see or change your PC email address on the online service page, but you can confirm both in the SafeKey window when shopping online.
If you have supplementary Cards, you can only see or change your PC email address on the online service page, but you can confirm both in the SafeKey window when shopping online.
You can change your email address, when you log in to our online service page to manage your account online. Any changes you make to your email address for account alerts will automatically be applied to SafeKey. Once completed, another verification code will be sent to this new email address, and you can complete your purchase.
You can change your email address, when you log in to our online service page to manage your account online. Any changes you make to your email address for account alerts will automatically be applied to SafeKey. Once completed, another verification code will be sent to this new email address, and you can complete your purchase.
Yes, the account numbers for each Card are different and different email addresses can be registered for each individual Card.
Yes, the account numbers for each Card are different and different email addresses can be registered for each individual Card.
No, the email address update will only be made for the specified Card.
No, the email address update will only be made for the specified Card.
安全にご利用いただくために
安全にご利用いただくために
あなたを守る、アメリカン・エキスプレスのセキュリティ。
「まさか」の時にも、安心してカードをご利用いただけるよう、
さまざまなセキュリティ対策を講じています。
あなたを守る、アメリカン・エキスプレスのセキュリティ。 「まさか」の時にも、安心してカードをご利用いただけるよう、さまざまなセキュリティ対策を講じています。
不正使用検知システム
不正使用検知システム
24時間365日カードご利用状況を見守り、不審なカード取引を探知した際には、すぐにお知らせします。ご本人の利用であるかの確認を行うため、すぐに連絡させていただきますので、最新の電話番号やEメールアドレスをご登録ください。
24時間365日カードご利用状況を見守り、不審なカード取引を探知した際には、すぐにお知らせします。ご本人の利用であるかの確認を行うため、すぐに連絡させていただきますので、最新の電話番号やEメールアドレスをご登録ください。
ご利用やお手続きでお困りの時は
ご利用やお手続きでお困りの時は
※外部サイトへ移動します