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About American Express and Malayan Banking Berhad
About American Express and Malayan Banking Berhad
American Express is a global services company, providing customers with access to products, insights and experiences that enrich lives and build business success. Learn more at americanexpress.com.
Since 1996, American Express has been pursuing a strategy of opening its merchant network and card product portfolio to third party issuers around the world. By leveraging its global infrastructure and the powerful appeal of the brand, American Express has gained even broader reach for its network worldwide. American Express has now established 148 partnerships in 160 markets across the world.
Trademarks
The following are registered Malaysia trademarks and service marks of American Express Company, its subsidiaries and affiliates which may appear in American Express Web sites:
- AMERICAN EXPRESS
- AMERICAN EXPRESS BOX LOGO
- AMERICAN EXPRESS CARD DESIGN
- AMERICAN EXPRESS CORPORATE CARD
- AMERICAN EXPRESS WORLD SERVICES
- AM-EX EXPRESS RESERVATIONS
- AMEX
- BLUE REWARDS
- CENTURION
- CENTURION ASSISTANCE
- CENTURION TRAVEL INSURANCE
- DEPARTURES
- DON'T LEAVE HOME WITHOUT IT
- DON'T LEAVE HOME WITHOUT US
- EXPRESSION
- EXTENDED PAYMENT PLAN
- GLADIATOR HEAD
- GOODNITE SERVICES
- IMPRESSION
- MEMBERSHIP MILES
- OPTIMA
- OPTIMA CARD DESIGN
- PLATINUM CARD
- SIGN & FLY
- SIGNATURE ON FILE
- STRIPES DESIGN
- TRAVEL & LEISURE
- TRAVELERS CHEQUE DESIGN
- TRUE GRACE
The following are United States trademarks and service marks of American Express Company, its subsidiaries and affiliates, which may appear in American Express Web sites:
- CENTURION
- CHEQUES FOR TWO
- DON'T LEAVE HOME PAGES WITHOUT IT
- MEMBERSHIP B@NKING
- REWARDS MANAGER
Website Rules & Regulations
Malayan Banking Berhad (Maybank) requires that all the visitors to our site(s) on the World Wide Web that mention American Express-branded products and service (the "Site") adhere to the following rules and regulations. By accessing the Site you indicate your acknowledgment and acceptance of these terms and conditions.
1. Site Ownership
The Site is owned and controlled by Maybank. American Express Company and its subsidiaries and affiliates ("American Express") have no responsibility or liability for the Site.
2. Laws And Regulations
User access to and use of the Site is subject to all applicable federal, state and local laws and regulations.
3. Copyright/Trademarks
The trademarks, logos and service marks ("Marks") displayed on the Site are the property of Maybank, American Express and other parties. Users are prohibited from using any Marks without the written permission of Maybank, American Express or such third party that may own the Marks. All content on the Site is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any content on the Site for commercial or public purposes.
4. No Warranties
ALL INFORMATION ON THE SITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OF IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, SECURITY OR ACCURACY. Maybank and American Express do not endorse and are not responsible for the accuracy or reliability of any opinion, advice or statement made through the Site by any party other than statements they make themselves. Under no circumstance will American Express be liable for any loss or damage caused by a user's reliance on information obtained through the Site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content available through the Site. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice, or other content.
5. Limitation Of Liability
Maybank and American Express specifically disclaim any liability (whether based in contract, tort, strict liability or otherwise) for any direct, indirect, incidental, consequential, or special damages arising out of or in any way connected with access to or use of the Site, (even if Maybank or American Express have been advised of the possibility of such damages) including liability associated with any viruses which may infect a user's computer equipment.
6. Confidentiality Of User Communications
Except as required by law, Maybank will maintain the confidentiality of all user communications which contain personal user information and which are transmitted directly to Maybank. Postings by a user on any message board or in any chat room will not be protected as confidential and Maybank may use and provide information contained in any such postings (including any ideas, concepts, know-how or other intellectual property) to any of its parent company, subsidiaries and affiliates or to American Express for any purpose whatsoever and as deemed appropriate by Maybank, subject to applicable law.
7. Linked Internet Sites
Maybank and American Express are not responsible for the content available on any other Internet sites linked to the Site. Access to any other Internet sites linked to the Site is at the user's own risk.
8. Transmission Of Personal Data
User acknowledges and agrees that by providing Maybank with any personal or proprietary user information through the Site, user consents to the transmission of such personal or proprietary user information over international borders as necessary for processing in accordance with Maybank's standard business practices.
9. Changes To Rules And Regulations Maybank reserves the right to revise the Rules and Regulations at any time and users are deemed to be apprised of and bound by any changes to these Rules and Regulations (except for those provisions concerning American Express).
10. Violations Of Rules And Regulations
Maybank and American Express reserve the right to seek all remedies available at law and in equity for violations of these Rules and Regulations, including the right to block access from a particular Internet address to the Site.
11. Access To Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the Site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution.
Rules, Regulations and Disclaimers for American Express Internet World Wide Web Sites American Express Company, its subsidiaries and affiliates ("American Express") requires that all the visitors to our site(s) on the World Wide Web (the "Site") adhere to the following rules and regulations. By accessing the Site you indicate your acknowledgment and acceptance of these terms and conditions.
12.Copyright Infrigement
Malayan Banking Berhad reserves the right to remove any content on this Page which allegedly infringes another person's copyright.
13. Governing Laws
The terms and conditions herein shall be governed by the laws of Malaysia.
Privacy Statement
AMERICAN EXPRESS MALAYSIA INTERNET PRIVACY STATEMENT
Protecting your privacy is important to us. We hope the following statement will help you understand how American Express collects, uses and safeguards your personal information on our Web site.
INFORMATION COLLECTION
What Happens When You Are Browsing?
If you are not registered for any online service from American Express, you browse www.americanexpress.com.my anonymously. We do not collect personal information -- such as your name, address, phone number or E-mail address -- if you are only browsing this site. American Express does, however, use "cookies" to collect information about how our site is used. Information, such as the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to an American Express banner ad or E-mail is collected and tracked in aggregate and not linked to you personally. We use this information to measure response rates to banner ads and E-mail offers. If you would like to learn more about cookies, please read About Cookies for more information.
What Happens When You Give Information To Us?
Registration for Online Products and Services
If you want to apply for or take advantage of our online products or services, we will need you to give us some personal information, including your E-mail address and account number. We only collect information about you which we need to process your application, to service your accounts and other needs, to offer new products and services, and to satisfy legal requirements. We will also use this information for purposes such as correspondence, site registration, allowing you to check your statement or other account details online, to make a purchase, or to participate in online surveys etc. We will also share such information with our affiliates and other for the purposes described elsewhere in this Statement.
Quality of Information
We use advanced technology, documented employee procedures and internal monitoring to help ensure that your personal information is accurate and up-to-date. In addition, we require high standards of quality from credit reporting agencies and others who provide us with information about prospective customers or other services.
SECURITY
Before you can send confidential personal information or account information to us on an American Express Web site, we require that a "secure session" is set up using Secure Socket Layer (SSL). For further information about SSL and the safety and confidentiality of personal information transmissions over the Internet, please read our Security Q&A. Whenever we handle your personal information, we limit access to customer information to those who need it to do their jobs and meet our customer servicing commitment to you. We use a range of security processes to protect the confidentiality and security of your personal information.
INFORMATION USE
We use your information to process your application or to provide the products and services you have requested.
How We Can Customize Your Online Experience
If you are a registered user of an American Express online services, we may now or at some time in the future combine information about your use of www.americanexpress.com.my and our online service with other online and offline information we have about you as an American Express customer as well as information lawfully available from other organizations. We will use this combined information to customize your online experience and present you with relevant online and offline offers and updates. We also use a "cookie" to enable our server to recognize you as a registered American Express online service user when you re-enter our site. If you would like to learn more about cookies, please read About Cookies for more information.
What Else Do We Do With Information We Obtain?
We may also use your information to measure consumer interest in our services and inform you about other products and services. For example, if we obtain your email address we may use it to send you offers we think you might be interested in. These offers may be based on information you provided in your initial transaction with us, or in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information lawfully available from other organizations. These E-mail offers come directly from American Express.
When we send you E-mails, we may be able to identify information about your E-mail address, such as whether you can read graphic-rich html E-mails. If your E-mail address is html-enabled, we may choose to send you graphic-rich html E-mails.
DECLINING OFFERS BY E-MAIL
What Do I Need To Do If I Do Not Want To Receive E-mail Offers?
We hope that many customers will appreciate receiving details of these carefully designed opportunities. However, we clearly recognise the importance of providing you with the choices by giving you an easy means to "Opt Out" from receiving E-mail offers. You can "Opt Out" at any time by clicking on the "How to Decline E-mail" link below or reply to the E-mail and type "Remove" in the subject line.
How to Decline Email
If you have any questions regarding our Privacy Statement please forward your enquiry to the following address :
Malayan Banking Berhad (3813-K)
Maybankard Centre,
7th Floor Menara Maybank,
100 Jalan Tun Perak,
50050 Kuala Lumpur
DISCLOSURE OF INFORMATION POLICIES
Do We Share Information About You?
American Express has had a long-standing commitment to protecting personal information of our customers and prospective customers. This section explains how we share your personal information with others.
Other American Express Companies
We may share information about you within the American Express Group of Companies so we can provide you with products and services you request and bring you information about other American Express products and services. This may involve providing your personal information to other American Express companies both inside and outside Malaysia, including the USA and Australia, for processing, servicing or marketing purposes. All American Express Companies comply The American Express Customer Privacy Principles and with security procedures which are similar to those described above in Security.
Companies Who Provide Services To Us
In some cases we contract with other companies to perform services for us. Examples of this include processing applications, sending E-mail, processing orders, providing marketing support, deliveries, market research, debt collection agencies etc. We provide them only with such information about you as they need to perform their services, but we impose strict requirements of security and confidentiality on them in how they handle your personal information. Also they are not permitted to use information about you for any purpose except to perform the services we have asked them to provide.
Our Business Partners
We may send you offers by E-mail or other direct marketing methods (i.e. mail, fax or phone) about products and services offered by our business partners. When we do this, we keep control over your information, which is not disclosed to our business partners unless you have expressly authorized us to do so or you take advantage of their offer.
IMPORTANT NOTE : Please note that we do not give your E-mail address to our business partners.
Please keep in mind that if you take advantage of an offer from an American Express business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you do not wish to receive future offers from them.
In all cases our goal is to deliver offers to people who we believe will find them of value. Our communications are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.
Click here if you wish to "Opt Out" of receiving offers by E-mail: How to Decline Email
Credit Reporting
Credit information about you may be obtained from and provided to credit information organisations in accordance with applicable legal requirements (applicable to American Express account holders in Malaysia only).
Other Disclosure of Information
In all other cases, we will not disclose your personal information unless you have been previously informed or have authorised us to so do, or if we are required to do so by law. If an order of a court or government authority requires us to disclose information about you, we will do our best to notify you of this promptly, to give you an opportunity to exercise your legal rights. The only exceptions to this policy are when the order or law prohibits us from notifying you or when there is suspicion of fraud or criminal activity. We will not use any medical information for marketing purposes.
HOW LONG DO WE KEEP INFORMATION
We will keep information for as long as it is necessary to service your account or to continue to provide products and services you have requested. We will retain information for a reasonable period if you cease to be our customer, unless the law requires us to keep it for longer.
CHILDREN
We do not use www.americanexpress.com.my to knowingly solicit information from or market to children or young persons under the age of 18.
YOUR RIGHTS TO AN EXPLANATION
If we deny an application for our services or end a customer's relationship with us, to the extent permitted by applicable laws, we provide an explanation, if requested. We state the reasons for our action and the information upon which our decision was based, except where there are legal reasons not to do so, for example where there is suspicion of criminal activity.
YOUR RIGHTS OF ACCESS AND CORRECTION
You can contact us at any time if you would like details of any personal information we may hold about you or if you would like us to correct it. Depending on the nature of your request, we may ask you to complete a personal data access form. In some cases, we may charge you a service fee for providing this information, but we will inform you of this at the time.
Malayan Banking Berhad (3813-K)
Maybankard Centre,
7th Floor Menara Maybank,
100 Jalan Tun Perak,
50050 Kuala Lumpur
COMPANY COMMMITMENT TO PRIVACY
In keeping with our long-standing leadership in consumer privacy protection, American Express is actively involved with current industry initiatives to protect individual privacy rights on the Internet and in all aspects of electronic commerce. For additional information about our commitment to protecting the privacy of our customers both online and offline, please read the American Express Customer Privacy Principles. The American Express Customer Internet Privacy Statement applies these Principles to our online customers.
This Privacy Statement applies only to American Express' Malaysia customers and Malaysia visitors to our website. If you are a Malaysia customer and have questions about this Privacy Statement or your account or our information handling policies, you can write to:
Malayan Banking Berhad (3813-K)
Maybankard Centre,
7th Floor Menara Maybank,
100 Jalan Tun Perak,
50050 Kuala Lumpur
CUSTOMER CHOICE - DIRECT MAIL AND TELEMARKETING
If you do not want to receive American Express mail or telemarketing offers in Malaysia, if you would like information about your account, or if you have a question or concern about the way we handle your personal information, please call the customer service telephone number listed on your account statement.
LINKED INTERNET SITES
You should be aware that other Internet sites to which you link from www.americanexpress.com.my contain privacy provisions that differ from this Internet Privacy Statement
CHANGES TO THE INTERNET PRIVACY STATEMENT - MALAYSIA
We will use this space to note changes to our Internet Privacy Statement, to keep you fully informed about how we protect your privacy and your choices about our use of your personal information for marketing.
Date Last Revised: November 2008
All users of our online services subject to Privacy Statement and agree to be bound by Terms of Service. Please review.
© 2020 American Express Company. All rights reserved.
© 2020 Malayan Banking Berhad. All rights reserved.
