BTA Services Customer Service:

• Telephone: +32 (0)2 676 29 92
• Email: belgiumcommercialservicing.nl@aexp.com
• Monday to Friday, 09:00 to 17:00

For queries concerning:

• Changes to company information (change of address, bank details, authorised signature, Program Administrator)
• Copy of a BTA account statement
• Dispute concerning transactions, claims
• Charging payments
• Refund of credit balance
• American Express @ work/BTAConnect Portal technical support: unlocking password, error messages, account not available on BTAConnect etc.

Payment services:

• Email: belgiumcommercialservicing.nl@aexp.com
  - Allocation and reconciliation of BTA payments.

Technical support for integration files:

• Email: corporatefileexchange@aexp.com
  - Formatting error, files that are returned, create/unlock password for access to the SFT Fs Gateway etc.

Credit service:

• Telephone: +32 (0)2 676 29 93
• Email: btacredit.be@aexp.com
• Monday to Friday, 08:30 to 17:00
• Blocked card, late payment, outstanding payment, spending limit reached.

Reporting fraud:

• Telephone: +32 (0)2 676 23 23

Corporate Program Administrator
Telephone: +32 (0)2 676 29 26 for:

• Questions about your Corporate Card programme
• Questions concerning a change of address, change of contact person or if you want to apply for a card urgently

Contact your Account Manager:
For questions concerning changes to the structure of your Company’s account, creating electronic files or opening an extra account.

Corporate Cardholder
Telephone: +32 (0)2 676 29 29 for:

• renewing or replacing the Card
• a Card that has not been received
• a lost or stolen Card 
• insurance
• disputed transactions 
• Membership Rewards

Payments
Telephone: +32 (0)2 676 23 88 for:

• Questions relating to payments for expenditure with your Card

• BTA Contact page
• Central Order Card Contact page
• Corporate Card Contact page
• Corporate Meeting Card Contact Page
• Travel Card Contact page