Together we ensure a safer society
Identify yourself
The Money Laundering and Terrorist Financing (Prevention) Act requires us to check your data on a regular basis. You can help us with this by reconfirming your identity.
Would you prefer a personal appointment? Read more.
Simply confirm your identity within just a few minutes.
Please upload a valid copy of the front and back of your identity document (passport or ID card) and proof of your residential address. You can complete the identification process on your smartphone, tablet or PC.
Take a photo of the relevant documents with your mobile phone or tablet or make a scan via a PC and upload your documents. Have the following information ready to complete the identification process:
- Your reference number, as stated in the letter or email;
- The login details of a bank account in your name;
- Your gross annual income (as shown on your annual income statement or payslip, for example);
- Your passport or ID card (EU or EEA);
- Proof of your residential address.
Please note: a driving license is not a valid identity document for this purpose.
Step 1
Log in with your reference number.
We have sent you this by letter/email.
Please note that there is a difference between the letter O and the digit 0: You may recognise the digit 0 from your Cardnumber, it is slightly narrower than the letter O.
Step 2
Income details.
Fill in the details on your income, such as your gross annual salary and source of income.
Step 3
Take a photograph of the front of your ID document.
Of a valid passport (the hard plastic card) or ID card (EU or EEA).
Please note: A driving license is not permitted.
Step 4
Take a photograph of the back of your ID document.
Of a valid passport (the hard plastic card) or ID card (EU or EEA).
Step 5
Take a photograph of a document proving your residential address.
Valid documents are: bank statement, payslip, document from a government agency or an invoice from a utility company, television, internet or mobile telephony provider.
Please note: The document may not be older than 3 months.
What happens next?
We will inform you within 15 business days that your documentation has been approved or that we require additional information.
AMP
Would you prefer a personal appointment at a time and place that suits you best?
You can also make an appointment with our partner AMP to easily identify yourself at home. Or at another location in the Netherlands of your choice, at a time that suits you best. Make an appointment by logging in to AMP:
- Enter your personal reference number at "Ordernummer";
- Enter your date of birth (ddmmyy) at "Afspraaknummer".
Important information
What requirements do the documents have to meet?
- Copies/photographs must be clearly legible.
- We need copies of the front and the back of your identity document.
- The identity document must be valid for at least another month at the time of submission.
- A driving license is not a valid identity document for this purpose.
- The name on the address verification must be the same as on the identity document. Valid documents for address verification are: a recent bank statement, a payslip, a document from a government agency, or an invoice from utility company, television, internet or mobile telephony provider. Make sure that the sender is visible on the copy and that the document is in Latin script, so a to z (not Arabic or Asian).
- The address verification document may not be older than three months.
- We recommend that you mask your citizen service number (BSN) on the copy you send us.
More tips on securely sending a copy of your ID can be found on the central government website.
Frequently asked questions
Our communication is sent via an automated process. If you receive the communication by letter, it can take longer for it to reach you because our correspondence is sent from abroad. Unfortunately, during the pandemic it has been the case that the post takes longer than normal to arrive and it can be 1 to 2 weeks before you receive it.
We ask you to complete the identification process within 3 weeks.
You will be asked to confirm your identity for each Card in your name. You will be given a unique reference number for each Card. If your cards are linked to each other, you will automatically receive a message during the identification process that you only need to complete the process once. You will be able to see which other reference numbers we are linking the details to. After you have successfully completed the identification process you will receive a conformation for each Card, or we will ask you for additional details if needed.
If you do not automatically receive this message during the identification process, your Cards are not linked to each other and you will have to complete the process for each card using the unique reference number.
- American Express has a legal obligation to identify all Cardmembers and verify data such as gross annual income and source of income.
- The information that American Express holds about existing Cardmembers must also be checked regularly.
- This legal obligation to identify Cardmembers is based on The Money Laundering and Terrorist Financing (Prevention) Act, chapter 1 (definition of a customer) and chapter 5 (retention of supporting documents) in combination with De Nederlandsche Bank guidance on money laundering and financing of terrorism, and the Sanctions Act (SW).
Valid documents for address verification are: a bank statement, an invoice from a utility company, television, internet or mobile telephony provider, a payslip, or a document from a government agency. Make sure that the sender is visible on the copy and that the document is in Latin script, so a to z (not Arabic or Asian).
For identification purposes during a personal meeting with AMP, you can also show a scan on your mobile or other device of a digital version of the aforementioned documents.
Please note: proof of your address may not be older than three months.
We use proof of your residential address for verification. We may use an address other than your residential address as a correspondence address. We will not change your address in our systems.
The documents will be stored in a secure American Express environment. We use advanced technology and well-defined procedures to ensure that your information is processed promptly, accurately, completely and securely. We only use your personal data in accordance with the rules of conduct laid down in the General Data Protection Regulation (GDPR). We only provide information to official bodies when there is a legal basis for this.
For more information, please refer to our Privacy Statement.
We keep copies of the identity documents for as long as necessary or required by applicable law.
American Express has a legal obligation to identify all Cardmembers and verify all data. The information that American Express holds about existing Cardmembers must also be checked regularly.
You can confirm your identity with a European passport or Identity Card (issued in an EU or EEA country). The identity document must be valid for at least another month at the time of submission.
Please note: a driving license is not a valid identity document for this purpose.
We recommend that you mask your citizen service number (BSN) on the copy you send us. On rijksoverheid.nl you will find more tips on securely sending a copy of your ID.
You are main Cardmember:
If you do not respond to our request, we may unfortunately have to suspend your Account. This means that all your (extra) cards will be blocked from further expenditure until you have confirmed your identity. If we don't receive the requested information from you, your Account will eventually be cancelled, as we have to comply with the law. Of course we would like to prevent this.
You are an Extra Cardmember:
If you do not respond to our request, we may unfortunately have to supsend your Account. This means that your Card will be suspended from further expenditure until you have confirmed your identity. If we don't receive the requested information from you, your Account will eventually be cancelled, as we have to comply with the law. Of course we would like to prevent this.
Do you need help with the process?
Then contact our Customer Service. The team can be reached every business day from 8 am to 6 pm at the telephone number on the back of your Card.
You are main Cardmember:
Your Account has been suspended. This means that all your (extra) Cards are suspended. To reactivate your Account, you must complete the identification process. After you have received confirmation from us (within 15 business days) that your documentation has been approved, your Account - including all your Cards - will be reactivated automatically within a week.
You are an Extra Cardmember:
Your Card has been suspended. To reactivate your Card, you must complete the identification process. After you have received confirmation from us (within 15 business days) that your documentation has been approved, your Card will be reactivated automatically within a week.
The letter and/or email you have received from us contains a link and a personal reference number with which you can safely complete the identification process.
We use americanexpress@welcome.aexp.com as sender of the email. The URL of the online identification process starts with www.americanexpress.com. This is a secure environment of American Express.
For more information, contact the American Express Customer Service. They can be reached every business day from 8 am to 6 pm at the telephone number on the back of your Card.
American Express and your privacy