American Express Online Privacy Statement
Protecting your privacy is important to us. We hope the following statement will help you understand how American Express collects, uses and safeguards your personal information on our Web site.Information Collection
Declining Offers by E-mail
Disclosure of Information Policies
How Long Do We Keep Information
Your Rights to an Explanation
Your Rights of Access and Correction
Company Commitment to Privacy
Customer Choice - Direct Mail and Telemarketing
Linked Internet Sites
Changes to the Internet Privacy Statement - New Zealand
If you are not registered for any online service from American Express, you browse www.americanexpress.com/newzealand anonymously. We do not collect personal information -- such as your name, address, phone number or E-mail address -- if you are only browsing this site. American Express does, however, use "cookies" to collect information about how our site is used. Information, such as the server your computer is logged onto, your browser type (for example, Netscape or Internet Explorer), and whether you responded to an American Express banner ad or E-mail is collected and tracked in aggregate and not linked to you personally. We use this information to measure response rates to banner ads and E-mail offers. If you would like to learn more about cookies, please read About Cookies for more information.
Registration for Online Products and Services
If you want to apply for or take advantage of our on-line products or services, we will need you to give us some personal information, including your E-mail address and account number. We only collect information about you which we need to process your application, service your accounts and other needs, to offer new products and services, and to satisfy legal requirements. We will also use this information for purposes such as correspondence, site registration, allowing you to check your statement or other account details online, to make a purchase, or to participate in online surveys etc and will share such information with our affiliates and others for the purposes described elsewhere in this statement.
Quality of Information
We use advanced technology, documented employee procedures and internal monitoring to help ensure that your personal information is accurate and up-to-date. In addition, we require high standards of quality from credit reporting agencies and others who provide us with information about prospective customers or other services.
Before you can send confidential personal information or account information to us on an American Express Web site, we require that a "secure session" is set up using Secure Socket Layer (SSL). For further information about SSL and the safety and confidentiality of personal information transmissions over the Internet, please read our Security Q&A.
Whenever we handle your personal information, we limit access to customer information to those who need it to do their jobs and meet our customer servicing commitment to you. We use a range of security processes to protect the confidentiality and security of your personal information.
Phishing takes the form of fake emails or websites that try and get you to part with sensitive financial information like log-in details or passwords.
- Never release your card number, PIN or password to an unknown party.
Note: American Express will never request this information if we are calling you - we may only request this information if you phone us. Beware of parties calling or emailing you and requesting this information.
- If you are unsure about the identity of a caller, ask for the caller's name and department and tell them you will call them back on a published phone number, such as one printed on their statements, listed in the phone book or on their website.
- If you are unsure about the source of an email contact that company via published contact details. Do not respond to it. Delete any email you are not comfortable with.
- Keep your anti-virus software and firewall up-to-date to prevent offenders accessing your details via your computer.
- If you receive an email relating to American Express that you believe could be fraudulent, immediately forward it to firstname.lastname@example.org. Please do not include your account number in the email. If you feel your American Express account information has been compromised, please contact American Express immediately by calling the number on the back of your Card.
We use your information to process your application or to provide the products and services you have requested.
If you are a registered user of an American Express online service, we may now or at some time in the future combine information about your use of www.americanexpress.com/newzealand and our online service with other online and offline information we have about you as an American Express customer as well as information lawfully available from other organisations. We will use this combined information to customise your online experience and present you with relevant online and offline offers and updates. We also use a "cookie" to enable our server to recognise you as a registered American Express online service user when you re-enter our site. If you would like to learn more about cookies, please read About Cookies for more information.
We may also use your information to measure consumer interest in our services and inform you about other products and services. For example, if we obtain your E-mail address we may use it to send you offers we think you might be interested in. These offers may be based on information you provided in your initial transaction with us, in surveys, from information that may indicate purchasing preferences and lifestyle, as well as information lawfully available from other organisations. These E-mail offers come directly from American Express.
When we send you E-mails, we may be able to identify information about your E-mail address, such as whether you can read graphic-rich html E-mails. If your E-mail address is html-enabled, we may choose to send you graphic-rich html E-mails.
We hope that many customers will appreciate receiving details of these carefully designed opportunities. However, we clearly recognise the importance of providing you with the choices by giving you an easy means to "Opt Out" from receiving E-mail offers. You can "Opt Out" at any time by clicking on the "How to Decline E-mail" link below or reply to the E-mail and type "Remove" in the subjectline.
If you have any questions regarding our Privacy Statement, please forward your enquiry to the following address:
American Express International (NZ) Inc.
PO Box 4005
American Express has had a long-standing commitment to protecting personal information of our customers and prospective customers. This section explains how we share your personal information with others.
We may share information about you within the American Express Group of Companies so we can provide you with products and services you request and bring you information about other American Express products and services. This may involve providing your personal information to other American Express companies both within and outside New Zealand, including the USA, for processing, servicing or marketing purposes. All American Express Companies comply with the American Express Customer Privacy Principles and with security procedures which are similar to those described above in Security.
In some cases we contract with other companies to perform services for us. Examples of this include processing applications, sending E-mail, processing orders, providing marketing support, deliveries, market research, debt collection agencies etc. We provide them only with such information about you as they need to perform their services, but we impose strict requirements of security and confidentiality on them in how they handle your personal information. Also, they are not permitted to use information about you for any purpose except to perform the services we have asked them to provide.
We may send you offers by E-mail or other direct marketing methods (i.e. mail, fax or phone) about products and services offered by our business partners. When we do this, we keep control over your information, which is not disclosed to our business partners unless you have expressly authorised us to do so or you take advantage of their offer.
IMPORTANT NOTE : Please note that we do not give your E-mail address to our business partners.
Please keep in mind that if you take advantage of an offer from an American Express business partner and become their customer, they may independently wish to send offers to you. In this case, you will need to inform them separately if you do not wish to receive future offers from them.
In all cases our goal is to deliver offers to people who we believe will find them of value. Our communications are developed and managed under strict conditions designed to safeguard the security and privacy of customer personal information.
Click here if you wish to "Opt Out" of receiving offers by E-mail.
Credit information about you may be obtained from and provided to credit reporting agencies in accordance with the Privacy Act.
In all other cases, we will not disclose your personal information unless you have been previously informed or have authorised us to do so, or if we are required to do so by law. If an order of a court or government authority requires us to disclose information about you, we will do our best to notify you of this promptly, to give you an opportunity to exercise your legal rights. The only exceptions to this policy are when the order or law prohibits us from notifying you or when there is suspicion of fraud or criminal activity. We will not use any medical information for marketing purposes.
We will keep information for as long as it is necessary to service your account or to continue to provide products and services you have requested. We will retain information for a reasonable period if you cease to be our customer, unless the law requires us to keep it for longer.
We do not use www.americanexpress.com/newzealand to knowingly solicit information from or market to children or young persons under the age of 18.
If we deny an application for our services or end a customer's relationship with us, to the extent permitted by applicable laws, we provide an explanation, if requested. We state the reasons for our action and the information upon which our decision was based, except where there are legal reasons not to do so, for example where there is suspicion of criminal activity.
You can contact our Data Privacy Officer at any time if you would like details of any personal information we may hold about you or if you would like us to correct it. Depending on the nature of your request, we may ask you to complete a personal data access form. In some cases, we may charge you a service fee for providing this information, but we will inform you of this at the time.
Personal Information Access Request
Write to us at the following address:
American Express International (NZ) Inc.
PO Box 4005
In keeping with our long-standing leadership in consumer privacy protection, American Express is actively involved with current industry initiatives to protect individual privacy rights on the Internet and in all aspects of electronic commerce. For additional information about our commitment to protecting the privacy of our customers both online and offline, please read the American Express Customer Privacy Principles. The American Express Customer Internet Privacy Statement applies these Principles to our online customers as well as addressing our obligations under New Zealand Law.
This Privacy Statement applies only to American Express' New Zealand customers and New Zealand visitors to our website. If you are a New Zealand customer and have questions about this Privacy Statement, your account or our information handling policies, you can contact us as indicated above.
If you do not want to receive American Express mail or telemarketing offers in New Zealand, if you would like information about your account, or if you have a question or concern about the way we handle your personal information, please call the customer service telephone number listed on your account statement.
You should be aware that other Internet sites to which you link from www.americanexpress.com/newzealand may contain privacy provisions that differ from this Internet Privacy Statement.
We will use this space to note changes to our Internet Privacy Statement, to keep you fully informed about how we protect your privacy and your choices about our use of your personal information for marketing.
Date Last Revised: 11/29/00
Section: Information Collection
Description: This section was updated to address more specifically what information we do and do not collect, and to more fully explain the combination of online and offline information for registered users of American Express online services.