Feel secure knowing we make fraud protection our business.
Lost your Card or think you’ve been a victim of fraud? Call 0800-656-660 or the number on the back of your Card.
Outside of New Zealand, call +64-9-583-8300. For Corporate Card Members, please call 0800-722-333.
Check your statements thoroughly as soon as you receive them. This is also easy to do with Online Services where you can check your transactions daily.
Register for Account Alerts with Online Services which gives regular email or SMS updates on your Account balance.
It’s all about patterns. Our intelligent security systems continually monitor your spending patterns for anything odd, helping stop fraud in its tracks. Your Account is regularly scanned and if we detect something unusual, we’ll contact you to check it’s a purchase you made.
Identity theft occurs when someone obtains personal information without your consent. Learn ways you can prevent identity theft and what to do if you think you’ve been targeted by identity theft.
If you’ve checked your transactions and believe you may have been a victim of fraud, call us immediately at 0800 656 660 any time of the day or night, 7 days a week. Let us know which transactions appear fraudulent, and we’ll be happy to help.
As part of our regular screening of Card Member transactions, our systems will look for unusual transactions this could include purchases outside your normal spending habits. When we identify suspicious activity, we may try to contact you to verify whether the transaction is legitimate. However, there may be cases where we will try to prevent a potential fraudulent transaction by putting a hold on your Account transactions.
Using your Card online is safe and easy as long as you follow one simple rule only ever use secure web pages. A web page is secure if there is a locked padlock in the lower right hand corner of your browser, or if the address starts with ‘https’, where the ‘s’ stands for secure.
Remember, it’s still safe to continue using a Card with a magnetic stripe when shopping online. Our Fraud Protection Guarantee ensures that Card Members will not be held liable for any proven fraudulent charges, so long as they have taken reasonable care.
If you’re a victim of online fraud, have taken reasonable care to protect your Account details, and can provide any necessary information to our Fraud Department, you won't be held responsible for any fraudulent charges.
In an attempt to get hold of sensitive financial information, fraudsters send fake emails, create bogus websites and make phone calls, pretending to be from a bank or Credit Card company. This is designed to deceive consumers into divulging personal, financial, or Account information.
Some common signs of phishing can include:
If you’re in doubt about the authenticity of an email, contact us through the the phone number provided on your statement or your Card. If we call you, we may ask a few security questions so we can be sure who you are. We’ll normally ask only for partial answers to these questions.
If you receive an email relating to American Express that you believe could be fraudulent, immediately forward it to Anti.firstname.lastname@example.org. Make sure you don’t include your account number in the email.
Be sure to advise us if a new Card has not been received. Sign your new Card as soon as it is received, and keep it safe at all times. Destroy any old or expired Cards by cutting them up.
Your security is important to us. In the unfortunate event of a fraudulent transaction on your account, we offer a Fraud Protection Guarantee. It states that if you’re a victim of fraud who has taken reasonable care to protect your account details, PIN and any device on which you have added your Account information, you won’t be held responsible for any fraudulent charges.
As an American Express Card Member you can take advantage of more travel benefits, richer rewards and outstanding service, plus 24/7 Global Support.
1. American Express® App available for iPhone® (iPhone is a registered trademark of Apple Inc.) and Android™ (Android is a trademark of Google Inc.).
2. We will guarantee protection against fraudulent payments on your Card, provided you have taken the responsibility to notify us immediately, and you have complied with your Card Terms and Conditions.