No need to wait for forms and leaflets in the post. It’s all available here.

To save you time, we’ve posted all the forms and leaflets on this website right here, making it easy for you to download them.
Can’t find it?
If there’s something you need that you don’t see here, please call Merchant Customer Services.

• Closed loop data
• Marketing Guide
• Market Meter report
• OMS Payment user guide
• OMS disputes user guide
• Guide to payments and reconciliation
• Card Acceptance Terms and Conditions
• Direct Debit Enrolment form
• Transaction Products Overview
• Disputes and Chargebacks guide
• Data Security Operating Policy
• Initial Notice Form
• Maintenance Form
• Selects Agreement Form