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Need Help? Call us at 1-800-446-6307

Need Help? Call us at 1-800-446-6307

All Questions

  • How do I open a savings account?

    To open a High Yield Savings Account, click the ”Apply for a Savings Account” button on the Home or HYSA pages. To open a Certificate of Deposit, click the “Apply for a Certificate of Deposit” button on the CD page.

  • What is a High Yield Savings Account?

    A High Yield Savings Account is a savings account with a variable interest rate typically higher than retail brick-and-mortar banks. High Yield Savings Accounts are limited to a maximum of six (6) online and telephone withdrawals or debits per monthly statement cycle. Interest on High Yield Savings Accounts is compounded daily and posted to accounts monthly.

  • Do I get an ATM card, a debit card, or checks when I open a High Yield Savings Account?

    Personal Savings accounts are not meant to be transactional accounts for everyday spending. ATM cards, debit cards, or checks are not provided. Federal Regulation D (Reg. D) does allow a maximum of six (6) withdrawals/debits per statement cycle for savings accounts.

    Read More About Regulation D

  • Why is there a limit of six (6) withdrawals/debits per statement cycle for High Yield Savings Accounts?

    Reserve Requirements for Depository Institutions (12 C.F.R. 204, Regulation D) is a Federal Reserve Board regulation. It limits the number of withdrawals and transfers from a savings or money market account. Regulation D (Reg. D) applies to all U.S. banking institutions offering such accounts. Personal Savings customers may make a maximum of six (6) Reg. D-covered transfers or withdrawals per statement cycle.  There is no limit on the number of deposits that can be made.

    A statement cycle is the calendar period during which one banking statement is generated. A statement cycle usually begins on the day of the month the account is opened.  For example, if an account was opened on the 10th of a month, then the statement cycle will usually end on the 10th day of every subsequent month.

    Read More About Regulation D

  • What types of transactions are covered under Regulation D (Reg. D)?

    The following table summarizes which transactions are covered and not covered by the restrictions set forth in Regulation D (Reg. D).  The only way that a customer can withdraw money without being subject to Reg. D is to call us and request that we send a withdrawal via check.

    COVERED
     Transactions

    (Each counts as one of 6 monthly transactions)

    NON-COVERED
    Transactions

    (DO NOT count as one of 6 monthly transactions)
    • All ACH Withdrawals/Debits
    • All Wire Withdrawal/Debits
    • All Internal Transfer Debits

    Examples:

    • Preauthorized transfer
    • Automatic transfer
    • By telephone (checks are the exception)
    • Using the bank's home or internet banking service
    • Official Checks when requested by phone
    • Deposits/Credits to the account

     

  • What is a Certificate of Deposit (CD) account?

    American Express Personal Savings offers Certificate of Deposit (CD) accounts. These are accounts with fixed interest rates and seven (7) different maturity terms to choose from. Funds cannot be withdrawn from the account prior to the maturity date without a penalty. Personal Savings offers CD Terms of 6 months, 12 months, 18 months, 24 months, 36 months, 48 months, and 60 months.

  • What is the difference between a High Yield Savings Account and a CD?

    High Yield Savings Accounts offer the flexibility of up to six (6) withdrawals in a statement cycle. The rate is variable, so it can increase and decrease over time. Certificates of Deposit lock in the interest rate, but there is an early withdrawal penalty.

    Read More about Early Withdrawal Penalties

  • Can I add additional funds to a CD once it’s been opened?

    The initial funding of a CD during opening is the primary way to add funds. However, you may add funds during the 10 calendar-day period (grace period) following the Maturity Date. At maturity, your CD will automatically renew, but there is a 10 calendar-day grace period during which you can add or withdraw funds from your CD account without penalty.

  • What is a Maturity Date and what happens after that date?

    The Maturity Date is the date your CD account is scheduled to be renewed or closed. A penalty may be imposed for a withdrawal of principal before the Maturity Date. Your CD will automatically renew on the Maturity Date, unless we are no longer offering a CD with the same term as your maturing CD. At maturity, you will have a 10 calendar-day period (grace period) during which you can withdraw funds from your CD account without penalty. You may prevent automatic renewal if you call us prior to the maturity date, in order to change the maturity option, or if we receive written notice from you before the end of the grace period.

    For more information on the terms and conditions of your CD, please see the personalsavings.americanexpress.com/deposit_terms for additional terms and conditions and Truth-In-Savings disclosures. Also see “Automatic Renewal”.

  • Does Personal Savings allow partial withdrawal of funds from my CD?

    Personal Savings does not allow partial withdrawals from our CD accounts.  If you wish to make a withdrawal, you will be required to withdraw the full amount in your account and the account will be closed.

  • What if I want to withdraw my funds from my CD before the Maturity Date?

    A penalty will be imposed if you withdraw principal from your CD before maturity, or if your CD is closed for any other reason before maturity. (In certain circumstances, such as the death or incompetence of an account holder, we may agree to waive the early withdrawal penalty.) You understand that, if the amount of the penalty is greater than the available interest earned or credited on your CD, we will deduct the difference from your principal.

    • For a CD with a Term of Less than 12 Months:  If you withdraw all of your principal balance or if the account is closed for any other reason before maturity, the penalty is 90 days’ interest on the withdrawn amount applying the interest rate disclosed in your account-opening documents.
    • For a CD with a Term of at least 12 Months but Less than 48 Months: If you withdraw all of your principal balance or if the account is closed for any other reason before maturity, the penalty is 270 days’ interest on the withdrawn amount applying the interest rate disclosed in your account-opening documents.
    • For a CD with a Term of at least 48 Months but Less than 60 Months: If you withdraw all of your principal balance or if the account is closed for any other reason before maturity, the penalty is 365 days’ interest on the withdrawn amount applying the interest rate disclosed in your account-opening documents.
    • For a CD with a Term of 60 Months or more: If you withdraw all of your principal balance or if the account is closed for any other reason before maturity, the penalty is 540 days’ interest on the withdrawn amount applying the interest rate disclosed in your account-opening documents.

    Note: If your CD was opened or last renewed before April 1, 2018, please see your original account disclosure for the penalty that will apply. 

  • How does the interest on a CD compound, and can I choose to pay out the interest on a CD?

    Interest on all Personal Savings accounts compounds daily and posts to the account monthly. You can choose to receive payments of interest from your Certificate of Deposit account. You can have the interest paid out to you via monthly transfer to your Personal Savings account or linked external account. You can also choose to have the interest paid via check on a monthly, quarterly, or annual basis.  If you choose to have interest paid out, instead of remaining in the account, it will affect the Annual Percentage Rate Earned (APYE) because the Annual Percentage Rate (APY) is calculated assuming the interest will remain on deposit.

  • Can I pay my American Express® Card bill from my American Express® Personal Savings High Yield Savings Account?

    Once you open an American Express Personal Savings account, you can pay your American Express Card bill with your American Express Personal Savings High Yield Savings Account by following these steps:

    1. Log in to your Card account at AmericanExpress.com
    2. Click Profile
    3. Then click Payment Options
    4. Then double-click Add Bank Account
    5. Then input your American Express Personal Savings account number and the American Express Personal Savings routing number – 124085066 – along with your personal information

    Please know, this will use one of your six withdrawals per statement cycle.

  • Do I get an ATM card, a debit card, or checks when I open a Personal Savings account?

    American Express Personal Savings accounts are not meant for everyday spending. ATM cards, debit cards, or checks are not provided. However, Federal Reserve Regulation D (Reg. D) does allow a maximum of six (6) withdrawals/debits per statement cycle from online high yield savings accounts.

    Read More about Regulation D

  • What's the advantage of online banking?

    Online banking is more convenient. Simply by using your computer or mobile smart phone, you can link your current bank account to your Personal Savings account. You don’t need to plan your day around a trip to your bank’s location. You can safely transfer money into your savings from the convenience of your home or while you’re on the go.† If you want to bank smart, speak to a professional Personal Savings representative. You can call us 24/7 at 1-800-446-6307.

  • How do I retrieve a saved application?

    At any point in the application process you can save the information you have entered, and then retrieve and complete the application later.  When an application is saved and not completed, we will email you an Application ID to use when retrieving the application.  Your application will be securely stored for up to 60 days. You can easily pick up where you left off. You will just need to provide the application ID, along with the exact email address, Social Security Number and birth date you originally provided when starting your application.  The application ID can also be retrieved by contacting us at anytime at 1-800-446-6307.

  • Why does American Express require a lot of information when opening an account?

    To help the United States Government fight terrorism and money laundering, Federal law requires us to obtain, verify, and record information that identifies each person that opens an account.

    • Federal law requires us to obtain a correct Taxpayer Identification Number (TIN) for every account. A TIN may be in one of the following forms: (a) your Social Security Number (SSN) if you are eligible to receive a SSN from the Social Security Administration, or (b) your Individual Taxpayer Identification Number (ITIN) if you are not eligible to receive a SSN from the Social Security Administration.
    • Your Birth Date and Address help us comply with the USA PATRIOT Act. What is the USA PATRIOT Act? Read more
    • Your Employment Information helps us comply with the Bank Secrecy Act.
    • We require your email address to provide updates on your application status. We may also send you important account updates and exclusive offers. For information about how we protect your privacy, please read our Privacy Statement.
    • We require your phone number in order to have a way to contact you if we suspect fraud on your account, or if we have other urgent needs to contact you about servicing your account. For information on how to update your privacy settings, please read our Privacy Statement
  • When opening an account, what if I don’t sign the disclosures?

    We are required by law to provide you with certain disclosures and tax documents. In order to apply online, you are required to agree to receive the notices electronically, to acknowledge receipt of them, and to electronically fill out the IRS Form W-9. If you choose to apply by phone, we will mail the disclosures and tax forms to you. We are happy to discuss any questions you may have if you call us at 1-800-446-6307.

    Consent Statement

    You have a right to receive the Deposit Account Agreement and other disclosures in non-electronic format.  However, if you do not agree to receive them electronically, you may not complete your application online.  Please save your application and call 1-800-446-6307 in order to complete the application process by telephone and mail.

    GLBA Privacy Notice

    GLBA stands for the Gramm-Leach-Bliley Act of the US Congress, which requires financial institutions to explain their information-sharing practices to customers and to safeguard sensitive customer data.

    Deposit Account Agreement

    The American Express Personal Savings Deposit Account Agreement, as it may be amended or supplemented by American Express National Bank from time to time, constitutes an agreement between you and American Express National Bank. It establishes the terms and conditions governing the deposit products you have obtained from American Express National Bank. Please read this agreement carefully and download/save or print a copy for your future reference. By clicking the I AGREE button online, or by otherwise opening, using or continuing to have your account with us, you agree to the terms of this agreement.

    Request for Taxpayer Identification Number (TIN) and Certification (Form W-9)

    American Express National Bank is required by law to withhold and remit to the IRS a specified percentage of interest paid to your account under certain conditions. To ensure accurate reporting on Form 1099-INT – and to avoid potential backup withholding – you should verify that your correct legal name and taxpayer identification number (“TIN”) are on file with American Express National Bank by completing and signing the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) contained in the online application or in the Welcome Kit. Your TIN may be in one of the following forms:

    • Your Social Security Number (SSN), if the account is in your name and you are either a U.S. citizen or a permanent resident, or otherwise are eligible to receive a SSN from the Social Security Administration
    • An Individual Taxpayer Identification Number (ITIN), if you are not eligible to receive a SSN from the Social Security Administration

    Accounts opened over the phone will be subject to backup withholding until American Express National Bank receives a completed and signed New Account Form, which includes the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) mentioned above.

  • Can my Personal Savings account statement be combined with my American Express Card statements?

    American Express Personal Savings statements are separate from American Express Card account statements and will be sent to you separately.

  • How long do I have to make an initial deposit?

    Please fund your High-Yield account within 60 days after receiving approval of application; otherwise, your account will be closed.

    Please fund your Certificate of Deposit account within 30 days after receiving approval of application in order to lock in your CD interest rate. If you do not fund your CD account within 60 days after receiving approval of application, your account will be closed.

  • Is there a minimum deposit requirement?

    No minimum deposit is required to open your American Express Personal Savings account.

  • How do I setup online access?

    Click here to Create Online Access or click the link in the menu bar at the top of the page.

  • When opening my American Express Personal Savings account, how do I fund my account electronically?

    In order to fund an American Express Personal Saving Account electronically, the primary applicant will need the Routing and Account numbers of the external account from which the funds are being transferred. This external account must also be in the name of the primary applicant. When initiating funding during the application process, the funding amount entered will be automatically transferred upon completion of the linkage of the external bank account to the new Personal Savings account, but the transfer will not appear online until the day following the linkage.

    Read more about linking external accounts

  • What is the difference between Individual and Joint Accounts?

    An Individual Account is an account in the name of one person. A Joint Account with Right of Survivorship (and not as Tenants in Common) is an account in the name of two persons. Each account holder intends that when they die, the balance in the account (subject to any previous pledge to which we have agreed) will belong to the survivor.

    Please note: The interest earned on the account will be reported to the IRS under the Social Security Number of the primary (first named) account holder. Each joint account holder has equal access to the Joint Account but does not have access to online tax forms. American Express National Bank may act on instructions and notices we receive from any one joint account holder.

  • Why do I have to enter a code from a text or email when I want to log in?

    If you clear your internet browser’s “cookies”, change your password, or log in from a different device (computer, smart phone, or tablet) – or if you do not check the “Remember this device” box when you enter your code, we will provide you with a one-time identification code to verify your identity. This one-time identification code is one of a number of security measures Personal Savings uses to protect the security of your account.

    We send the one-time identification code to you by email, SMS text message, or phone call to ensure we are communicating with the authorized account holder. If you are consistently using the same device and the same password, and are still required to use a one-time identification code, please ensure you are checking the “Remember this device” checkbox when you enter the code. If you are, then check your browser and privacy settings, as your browser may be automatically clearing cookies after every session.

  • How do I change my password, retrieve a forgotten user name or password, or unlock my account?

    You can change your password when logged in by clicking the My Profile tab and selecting Change Password. You need to enter your current password in order to create your new password. The same password cannot be used consecutively.

    If you have forgotten your user name or password, go to the login page and click either the “Forgot User Name?” or “Forgot Password?” link and follow the prompts.

    If you are locked out of your account (and the page requests you to contact us), please call us at 1-800-446-6307 and ask the Representative to issue you a temporary 6-digit password. This method will allow you to keep your current password.

  • What are the password requirements for online banking?

    Password Requirement

    • Must be alphanumeric
    • Must have a minimum 8 characters
    • Can have a maximum of 20 characters
    • Cannot repeat same character more than 4 times consecutively
    • Must have a minimum of one alpha character
    • Must have a minimum of one numeric character
    • Is case sensitive
    • Must be different than your User Name
    • During password change, the new password cannot be the same as the last password used
    • May include only the following Special Characters: %, &, _ ,?, #, =, -
    • Must not include any spaces

     

  • What is a one-time identification code?

    If you change your password or log in from a different device, we will provide you with a one-time identification code to verify your identity. This one-time identification code is one of a number of security measures American Express National Bank uses to protect the security of your account. We send the one-time identification code to you by email, SMS (Text) message, or phone call to ensure we are communicating with the authorized account holder.

    For phone, the one-time identification code can only be sent to direct lines.  If you select this option, and your phone number requires dialing an extension, you will not receive your one-time identification code.  For email, some internet service providers and corporate email servers may block these messages. Consequently, they are located in a “junk” folder or are not delivered at all. Text message is usually the fastest and most reliable delivery method. Please note that while we try to send the code immediately, many factors may delay when you receive the code in your inbox or mobile device.

  • How do I bookmark the American Express Personal Savings site in my Internet browser on my Android™* smartphone or tablet?
    1. Go to personalsavings.americanexpress.com/onlinebanking
    2. Press the Menu button
    3. Select Bookmarks
    4. Select the top left thumbnail labeled Add
    5. Press and hold on the Bookmark you just created. Select Add Shortcut to Home. This will place a shortcut icon on the current Home screen and allow one-touch access to the Personal Savings site

     

    * Android is a trademark of Google Inc.

  • How do I bookmark the American Express Personal Savings site in my Safari browser on my iPhone or iPad?
    1. Go to personalsavings.americanexpress.com/onlinebanking
    2. Press the  icon in the middle of the bottom toolbar
    3. Select Add to Home Screen icon

    Select Add in the top right of the screen. This will put a shortcut icon on your Home screen and allow one-touch access to the Personal Savings site

  • How do I bookmark the American Express Personal Savings site in my Internet Explorer browser on my Windows phone or tablet?
    1. Go to personalsavings.americanexpress.com/onlinebanking
    2. Press More 
    3. Select Pin to Start. This will put a shortcut icon on your Home screen and allow one-touch access to the Personal Savings site
  • What is the difference between Current and Available Balance?

    Current Balance is the total amount in your account that is accruing interest. It may include amounts which are subject to a hold or are not yet available for transfer.

    Available Balance is the amount that is available for transfer.

  • How are American Express Personal Savings accounts related to American Express Card products?

    American Express® Personal Savings accounts are not connected to American Express® Card products. The login credentials of the Personal Savings and American Express Card websites are different. The two suites of products do not share any transaction data, personal information, or balances.

    You can pay your American Express Card bill with your American Express Personal Savings High Yield Savings Account by following these simple steps:

    1. Log in to your Card account at AmericanExpress.com
    2. Click Profile
    3. Then click Payment Options
    4. Then double-click Add Bank Account
    5. Then enter your American Express Personal Savings account number and the American Express Personal Savings routing number – 124085066 – along with your personal information

    Advisement: This activity will count as one of your six withdrawals per statement cycle.

  • Is it possible to have one login for both my American Express Card and my American Express Personal Savings accounts?

    You can connect your American Express accounts so you can navigate between your American Express Card and Personal Savings accounts without having to log in and out each time. There will still be two separate sites for your Card and Personal Savings accounts with separate login credentials, however once you connect the accounts you will be able to easily navigate from one account to another. 

    To connect your accounts, you need to first set up online access to your Personal Savings account by clicking here. After you've created a username and password, please allow 2 to 3 days for us to update our system. Then return to your Card account on AmericanExpress.com and slect the "Manage My Savings" button to initiate the connection to your Personal Savings account.

  • Does the American Express Personal Savings site integrate with Mint or Quicken?

    At this time, American Express Personal Savings does not allow sites like Quicken or Mint to login on behalf of our customers. This protocol is in place to protect Personal Savings customers’ personal information.

    Personal Savings does allow you to download transactions so that you can import them into Quicken by following these easy steps:

    1. Log in to your American Express  Personal Savings account at PersonalSavings.AmericanExpress.com
    2. Click the account that you want to download
    3. Click the Download Transactions link at the bottom of the Transaction History section
    4. Follow the prompts
  • How do I find my account and routing numbers?

    You can see your full account number by logging into your Personal Savings account and selecting Show Account Numbers button on the account summary of all your accounts, or by clicking on the Show button  displayed next to the last 4 digits of your account on the individual account detail pages.

    The American Express National Bank routing number is 124085066.

  • How do I update my personal profile information on my Personal Savings account?

    If you have already set up online access to your Personal Savings account, you can click here to review and update your personal information. If you do not have access to your account online, you can click here to set it up.

    We recommend that you periodically review your personal information to ensure we have the most up to date information for you.

  • What is the difference between home and mailing address?

    Your home address is where you live. Your mailing address is where we send important materials, such as your Welcome Kit and other communications.

  • How do I dispute a transaction?

    If you think your statement or receipt is wrong, or if you need more information about a transfer listed on your statement or receipt, please contact us as soon as you can. Direct your inquiries to:

    • Customer Care Telephone Number: 1-800-446-6307
    • Written Inquiries: American Express, P.O. Box 30384, Salt Lake City, UT 84130

    We must hear from you no later than 60 calendar days after we have sent the FIRST statement on which the problem or error appeared. Please don’t forget to include:

    (1) Your name and account number

    (2) A description of the error or the transfer you are unsure about, explaining as clearly as possible why you believe it is an error, or why you need more information.

    (3) The dollar amount of the suspected error

    If you notify us orally, we may require that you additionally send us your complaint or question in writing within 10 business days.‡

    We will investigate your complaint and will correct any error promptly. If we take more than 10 business days‡ to do this, and you have sent your complaint in writing, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

  • How can I close my account?

    To close your account, please go to the ‘Transfers’ tab and enter the dollar amount you wish to transfer. This will be the amount which will result in a zero balance for the account you wish to close. Then, select the account where you wish to deposit the funds. On the next screen, you will be given the option to close the account. If you select the red ‘Close Account’ button, your balance (plus the interest earned up to and including that calendar day) will be transferred and your account will be closed.

    We’ll send you confirmation of the transfer via email if you have set up alerts, or confirmation of the account closure via US mail. If you receive an email stating the transaction failed, your account has not been closed, please call us at 1-800-446-6307 and we’ll be happy to assist you.

  • What are Account Alerts and how can I set them up?

    Your Personal Savings account comes with convenient online account access. An Account Alert is a message we send in order to help you manage, and keep up to date on, important information regarding your Personal Savings accounts.  When you are logged into your account, click on the Alerts tab and select Manage Your Alerts. Click Create Alert to set up an alert. To delete alerts, click Delete, then confirm that you want to delete that selected alert. On the See Alerts Activity page you can view all alerts and relevant details.

  • What are my choices for receiving account statements?

    We send monthly statements for CD accounts and High Yield Savings Accounts. You can better protect your privacy and help the environment by choosing to receive electronic statements. You can do this either during the online account setup process or at a later time. To update your statement delivery method, simply login to your account, click the My Profile tab, then click on My Information. We will mail paper statements to you if you do not request electronic statements only.

  • How do I view my Personal Savings statements and 1099s?

    You can download and view your documents by selecting the ‘Statements and 1099s’ tab. You can filter by year, account, and/or document type (Statements, 1099s, or Notices).

    To view the available statements and other documents for a given month, click on the row with that month, and select the document you would like to view. The document will open as an Adobe PDF using your device’s default PDF program. Depending on the type of device and browser you are using, it may prompt you to go to a download list or click/tap on additional steps in order to view the document.

    Important information about 1099s: If you have received less than $10 in interest, you will not receive a 1099.

    Read more FAQs about 1099s

  • Can I un-combine my Personal Savings account statements or change the cycle dates?

    Yes.  Please call 1-800-446-6307. The representative can assist you in changing statement groupings and cycle dates.

  • How long does it take to transfer funds when initiated on the Personal Savings website?

    Pulling Funds from Your External Bank

    • On the day you initiate your transaction on the Personal Savings website, the funds will be reflected in your Current Balance and begin earning interest.  However, due to a hold period necessary for due diligence, the funds will not appear in your Available Balance until the 5th business day‡ after the deposit is initiated.

    Pushing Funds to Your External Bank

    • On the day you initiate your transaction on the Personal Savings site, the amount will be deducted from your Current and Available balance and the funds transfer will be initiated.  The funds will generally be reflected at your bank in 1-3 business days.Please refer to your external bank’s policies on incoming transfers as external banks have differing policies on how quickly they reflect those funds in your account and when they are available for use.

    ​Please Note: These time estimates do not include the time needed to link an external bank account to your Personal Savings account. Learn more about linking external accounts

  • How long does it take to transfer funds when initiated on my external bank’s website?

    Pulling Funds from Your Personal Savings Account

    • If you initiate a transfer to your Personal Savings account with your external bank, we will generally receive the transfer request during non-business hours 1-3 business days later. The transfer will be reflected in your Current Balance and Available balance the following morning. Please note: Depending on your external bank’s hold policy, it may not be immediately available to use.

    Pushing Funds to Your Personal Savings Account

    • If you initiate your transaction with your external bank, we receive the funds during non-business hours‡ and they will be reflected in both the Current and Available Balances, and will begin earning interest the following morning.  It may take 1-3 business days‡ from the time you initiated your transaction until we receive the funds, depending on when your external bank sends the transaction.
  • What are acceptable forms of account ownership?

    American Express Personal Savings accounts must be used for personal, family, or household purposes only, and may not be opened in the name of a trust, IRA, or business. You may not link business accounts, IRA accounts, or trust accounts to your American Express Personal Savings account(s). We may, at any time and without notice to you, close your account and terminate the account agreement, or freeze your account if you use the account for business or commercial purposes or if you link your account to a business account or an account that you do not own.

    Instead of trust accounts, we offer Payable on Death (POD) accounts. Read more about POD accounts

  • What is a Payable on Death account?

    Payable on Death (POD) accounts let you designate that funds in your Personal Savings account be payable after your death (and after the death of any joint owner(s) of the account) to one or more surviving individual beneficiaries without having to set up a trust. Beneficiaries named on POD accounts must be individuals; POD accounts cannot be set up in the names of trusts. Certain state law restrictions apply to POD accounts. Please consult an attorney or a qualified estate planning professional before designating your account as a POD account. Personal Savings accounts can only be opened in the name or names of individuals, and not in the names of trusts.

    You may designate your individual or joint American Express Personal Savings account as a POD account by using the required Beneficiary Designation Form. You may designate up to six (6) beneficiaries per account. Visit personalsavings.americanexpress.com/contactus to download the Beneficiary Designation Form.

  • How do I add beneficiaries to my account?

    You can change or modify beneficiaries online at any time and as often as you would like. To view, add, remove or edit beneficiaries, use the drop-down menu in the ‘My Profile’ tab, select ‘Manage Beneficiaries’, then select the account you would like to update.

    Below is some helpful information about adding beneficiaries to your account:

    • You may add up to six (6) beneficiaries per account.  Beneficiary designations are account-specific, so if you have multiple accounts and wish to designate beneficiaries to any of your accounts, each beneficiary will need to be added individually to each account.  
    • Beneficiaries do not need to be the same on each of your accounts. 
    • Beneficiaries must be natural persons.  Trusts, businesses, charities and pets are not permitted. 
    • Please provide the beneficiary’s full name, date of birth, Social Security number and physical address, which are required in order to add them to your account.

    Once we receive all the appropriate paperwork confirming the account owner’s death (or the death of the last surviving joint account owner, if applicable), the balance of the account will be distributed equally among the living beneficiaries listed at that time. You are not able to specify different proportions to be distributed to each beneficiary. 

    It’s important to let you know that adding beneficiaries will designate your account as a Payable on Death (POD) account. Certain state law restrictions apply to POD accounts. Please consult an attorney or a qualified estate planning professional before designating your account as a POD account.

    Read more about POD accounts

  • What is Backup Withholding and can I avoid it?

    Backup Withholding is federal income tax on the interest payments on deposits. It is withheld by a bank when it does not have the account holder's Social Security Number.  This is a specified percentage paid to the IRS on most kinds of transactions reported on variants of Form 1099. American Express National Bank is required by law to withhold and remit to the IRS 24% of interest paid to your account under certain conditions.

    To ensure accurate reporting on Form 1099-INT – and to avoid potential backup withholding – you should verify that your correct legal name and taxpayer identification number (TIN) are on file with American Express National Bank. This is easily done. Simply complete and sign the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) contained in the application. Your TIN may be in one of the following forms:

    • Your Social Security Number (SSN) – if the account is in your name and you are either a U.S. citizen or a permanent resident, or if you are otherwise eligible to receive a SSN from the Social Security Administration
    • Your Individual Taxpayer Identification Number (ITIN) – if you are not eligible to receive a SSN from the Social Security Administration

    Accounts opened over the phone will be subject to backup withholding until American Express National Bank receives a completed and signed New Account Form. The New Account Form includes the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) mentioned above.

    Payments you receive will be subject to backup withholding if:

    1. You do not furnish your TIN to the requester;
    2. You do not certify your TIN when required;
    3. In certain instances, the IRS informs American Express National Bank that you furnished an incorrect TIN;
    4. The IRS informs you that you are subject to backup withholding because you did not report all your interest and dividends on your tax return (for reportable interest and dividends only); or
    5. You do not certify to American Express National Bank that you are not subject to backup withholding.

    Download the New Account Form (Substitute Form W-9) for High-Yield Savings

    Download the CD New Account Form (Substitute Form W-9) for Certificate of Deposit

  • How do I contact American Express National Bank?

    Phone Numbers

    Personal Savings is available 24 hours a day, 7 days a week.

    For customer service or to open an account, please call us: 1-800-446-6307

    For FAX correspondence: 1-800-542-0779

    Mailing Address

    Send checks or correspondence to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Website

    https://personalsavings.americanexpress.com/onlinebanking will take you directly to the login screen to access your account.  You can bookmark this URL for quick access on your desktop and/or mobile device.

    Please note: personalsavings.com is a “vanity” URL . It will automatically redirect you to personalsavings.americanexpress.com without having to type quite so many characters.

  • How do I make a deposit via check?

    You may deposit checks by mail. If you write a check from your account at another bank, make the check payable to American Express National Bank and write your Personal Savings account number on the memo line. If you send us a check made payable to you, please endorse it on the back with your signature and, below your signature, write “For Deposit Only in Account” followed by your Personal Savings account number. Mail checks to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Deposits made by check are accepted at our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

    We may return a check to you if it does not meet these requirements:

    • The check is not payable to American Express National Bank or to you.
    • You do not provide us with instructions indicating the account to which the check should be credited. You can do this by writing your account number on the memo line of the check. (You do not need to use deposit slips, although we can provide them on request)
    • We do not accept the type of item for deposit.
    • The check, if made payable to you, is not endorsed or is endorsed improperly. (Please do not endorse checks made payable to American Express National Bank.)
    • The check is not signed and dated.
  • Can I make out a check payable to myself for deposit?

    Yes. You will need to endorse the check on the back and then write “For Deposit Only in Account” followed by your Personal Savings account number. However, it is more secure to make the check payable to American Express National Bank and writing your Personal Savings account number on the memo line,.

  • How do I link an external account so that I am able to transfer funds in to or out of my account?

    You will need to link your Personal Savings account to your external checking or savings account at another bank in order to transfer funds electronically. The linked external account must belong to you and have the same ownership as your Personal Savings account. Once you enter your external account credentials (your account and routing numbers), you will be sent test deposits in order to verify that account.

    Test Deposits

    Test deposits are two small credits that we send for security purposes to the external bank account you would like linked. These test deposits will be labeled AXP TEST, will be less than $0.99 each, and will not appear in your external bank account until 2-4 business days after you initiate the linkage. In order to successfully link the external account to your Personal Savings account, you will need to correctly verify these test deposits. (Please note: No American Express employees can see the amounts, and the only way that you can obtain the correct amounts is by accessing the external bank’s website or by calling them.)  Once you have obtained the correct amounts from your external bank, you can enter these test deposit amounts and link your accounts.

    Complete the following steps to ensure your accounts are successfully linked:

    • Within 2-4 business days, look for two small deposits in your external bank account. They will be labeled AXP TEST.
    • Write down the two amounts (you will need to enter these exact amounts later).
    • After you have written down your test deposit amounts, log in to your account at personalsavings.americanexpress.com (or click the link in the email that will be sent you).
    • Click on the Transfers tab and then click View Pending Linked Accounts in the dropdown menu.
    • Select the corresponding Account Name and click Verify.

    Mailing a Check

    If you choose to link your external bank account by mail, please send the signed and dated External Account Linkage Form along with a live (not voided) personal check for deposit which meets the following criteria:

    • It is drawn on your personal account to be linked;
    • It shows your name on the check as an account owner;
    • It is made payable to American Express National Bank;
    • It includes your Personal Savings account number on the memo line of the check; and
    • It is dated and signed.

    A minimum deposit of $.01 must be made to complete the account linkage process.

    Mail the check with the signed and dated External Account Linkage Form to:

         American Express National Bank

         P.O. Box 30384

         Salt Lake City, Utah 84130

    Deposits made by check are accepted in our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

  • How can I set up a recurring deposit while logged into my Personal Savings account?

    To set up a recurring deposit, you can click here to log in to your account and click on "Transfers" tab. Then click on "Create a New Transfer". To set this transfer as recurring, select one of our options from the "frequency" drop-down menu. On the next screen, you will verify your transfer request and select "Submit".

  • How can I set up a recurring deposit from my external bank website into my Personal Savings account?

    To set up a recurring deposit from your external bank website, you will need your Personal Savings account number and the American Express National Bank routing number.

    The American Express National Bank routing number is 124085066.

    To get your account number, log in to your account by clicking here. Then select "Show Account Numbers" in the top right corner of the page. Your full account number will display in the dashboard section, under "My Accounts".

    Once you have your account number, you will need to contact your external bank to get the instructions on how to set up a transfer from your bank to your Personal Savings account.

  • How can I set up a direct deposit into my Personal Savings account with my employer or Federal payments (social security, worker's compensation, tax refunds, etc.)?

    You can set up a direct deposit with your employer or for Federal payments using your account and routing numbers. Once you have those numbers, you will need to contact your employer or paying agency to get proper forms and instructions, and use your Personal Savings account details:

    The American Express National Bank routing number is 124085066.

    To get your account number, log in to your account by clicking here. Then select "Show Account Numbers" in the top right corner of the page. Your full account number will display in the dashboard section, under "My Accounts". 

  • Is there a limit to how much money I can put in my account?

    American Express National Bank reserves the right to refuse, return, or limit any deposit you make to your account, and to set a maximum total account balance per depositor, in our discretion. The current maximum total account balance is $5 million.

    Should interest cause your balance to exceed $5M, you will continue to receive interest and your account balance can grow to exceed $5M. However, you will not be able to make any transactions that would result in the balance remaining in excess of $5M. No deposits can be made that would cause the balance to exceed $5M. In order to make an online withdrawal if the account balance has exceeded $5M, you will be required to withdraw an amount that would bring the balance to $5M or less. If you have a balance above $5M and you want to withdraw only a portion of the amount that exceeds $5M, please call 1-800-446-6307 to speak with a representative.

  • What is the difference between Interest Rate and APY?

    Interest Rate is the annualized rate applied to the principal balance of the account each day in order to determine the amount of interest that has accrued on that day’s principal balance. Annual Percentage Yield (APY) reflects the effect of compounding frequency (Personal Savings accounts are compounded daily) on the interest rate over a 365-day period.

    For more information, please see the Deposit Account Agreement for additional terms and conditions and Truth-In-Savings disclosures.

  • What is the FDIC?

    Funds deposited within American Express National Bank deposit accounts are insured by the Federal Deposit Insurance Corporation (FDIC) and are backed by the full faith and credit of the United States up to at least $250,000 per depositor.

    Coverage amounts vary based on factors such as account ownership, beneficiaries, and number of accounts with the same institution. For additional information, you may visit the FDIC website at www.fdic.gov or www.myfdicinsurance.gov.

  • What is the FDIC certificate number for American Express National Bank (American Express Personal Savings)?

    The FDIC certificate number of American Express National Bank is 35328.

  • What is the USA PATRIOT Act?

    To help the United States Government fight the funding of terrorism and money laundering activities, Federal law requires us to obtain, verify and record information that identifies each person who opens an account.

    What this means for you? When you open an account, we will ask for your name, a street address, date of birth, and an identification number, such as a Social Security Number, which Federal law requires us to obtain. We may also ask to see your driver’s license or other identifying documents that allow us to identify you. We appreciate your cooperation.

  • How secure is the American Express Personal Savings site?

    At American Express we want you to be safe and secure when you bank with us online or by mobile device.

    If you tell us within two (2) business days‡ after you learn of the loss or theft of your account access information or mobile device, your liability is limited to $50 if someone should access your account without your authorization. Immediately report any unauthorized transaction to us at 1-800-446-6307.

    How We Protect You:

    • We are constantly monitoring activity for potential fraud.
    • We use multi-factor authentication, through one-time codes on non-recognized devices, to prevent unauthorized access.
    • We block unauthorized access by using numerous secure firewalls.
    • We use Secure Socket Layer (SSL) encryption to create a secure connection with your browser when you login in or fill out an application online. This helps protect your personal information.
    • We automatically log you out of your Account after 10 minutes of inactivity. This automatic safeguard helps protect you by preventing others from seeing or accessing your online accounts.
    • We do not share your user names and passwords with anyone at any time – and we strongly recommend you do the same.
  • How can I prevent identity theft?

    Identity theft is the illegal use of your name or personal information to open credit accounts, bank accounts, mobile phone accounts, and more – or to illegally assume ownership of existing accounts you already legitimately hold.

    What to watch out for:

    Identity theft may occur with the loss or theft of a wallet or a purse, but there are other ways identity thieves can obtain your personal information. By using care and common sense, you can avoid these identity theft tactics:

    • Phishing is a ploy thieves use to trick you into divulging personal, financial, or account information. Posing as respectable companies or organizations, thieves send out emails. These bogus emails ask you to reply, or else steer you to fraudulent web pages. You are then asked to provide personal information – your credit card number, Social Security Number, account password, and so on.
    • Phone Phishing (or Vishing) is another ruse thieves use to collect sensitive information from you. In this deceit, they either leave a phone message or send regular mail. In both cases, they ask you to respond by telephone. If you do, you will be encouraged by them into divulging sensitive information.
    • Dumpster Diving (or Trash Sifting) is how thieves acquire hardcopy records of your personal and/or account information – by intercepting carelessly discarded financial statements, payroll stubs, or other important records. This valuable information also may be secretly acquired from respectable third parties you normally interact with, where personal data is often in hardcopy form.
  • How can I reduce my risk online?

    At American Express we work hard to protect you from fraud, but your active involvement plays a very important role. Here are some simple and important steps you can take to help reduce your risk:

    MONITOR YOUR ACCOUNT ACTIVITY ONLINE

    Accessing your account online is a great way to stay up to date on recent transfers and to monitor your account for irregular activity. Sign on at least once a week and review your account information. Always remember to log off from your online session when you are done. This will help prevent anyone using that computer from accessing your information. Haven’t set up Online Account Access? Go to personalsavings.americanexpress.com/onlinebanking.

    SET UP ACCOUNT ALERTS

    Sign up for email account alerts and stay up to date with your account activity. Log into the Personal Savings website and click on Manage Your Alerts within the Alerts Tab.

    REVIEW YOUR CREDIT REPORT REGULARLY

    Make sure to regularly review your Credit Report for any inaccurate information or for transactions you did not authorize.

    CREATE UNIQUE PASSWORDS AND PERSONAL IDENTIFICATION NUMBERS

    When you create your User ID, password, or personal identification number, avoid using easy-to-find information such as your date of birth or the last four digits of your Social Security Number. Make your password harder to guess. Consider using a combination of upper and lower case letters, along with numbers and special characters. Be sure to use different passwords across all your banking, email, and social media accounts. Consider updating all of your passwords regularly.

    ALWAYS CHECK THE LAST LOGIN DATE AND TIME THAT WE DISPLAY WHEN LOGGED IN

    Every time you sign in to your Personal Savings account, we will display the date and time of your last visit. If the last sign-on date and time does not look familiar to you, your online account access may have been compromised. Please contact us immediately at 1-800-446-6307.

    BOOKMARK THE WEBSITES YOU VISIT MOST OFTEN IN YOUR FAVORITES

    Get in the habit of using your favorites to navigate to the sites you use to perform financial transactions. This can help you safeguard against phishing scams.

    SET UP “REMEMBER ME” ON WEBSITES YOU VISIT REGULARLY

    Allow the Personal Savings website to remember your User Name on your personal computer, so that your User Name is automatically entered into the Log In box with every visit. This will help confirm you are on the genuine Personal Savings website. A fraudulent site will not know your User Name.

    Note: Never use the Remember Me functionality on a public or shared computer. Take care when creating a unique password to access your account – and safeguard that password.

    DO NOT ALLOW BROWSERS TO REMEMBER YOUR PASSWORD

    If you allow a browser to remember your password, then someone else accessing your computer, phone, or mobile device may be able to learn your password and use it to defraud you.

    GO PAPERLESS

    Help reduce the risk of mail fraud by switching to Paperless Statements. Log in to the Personal Savings website and change your statement delivery method on the My Information page within the My Profile tab.

    SECURE YOUR PERSONAL INFORMATION

    Keep your sensitive personal information – your bank, mortgage and credit card statements, your Social Security cards and other identity documents, your passwords and other access information – in a safe place. Do this both at home and at work. Make sure this information is accessible to only you. Before discarding, make sure to shred documents which contain personal information about you.

    Before you disclose any personal information – verbally, or in a document, or online – make sure you know why it is required and how it will be used. Do not give out your Social Security Number to people or companies you do not know. Be careful of over-sharing personal information on social networks. Avoid creating a trail of information which thieves can follow and use.

  • How does the American Express Personal Savings site protect my information?

    American Express takes online security very seriously. Below are examples of the ways we protect your account:

    SELF-SELECTED USER ID AND PASSWORD

    When you sign up for online banking, American Express will ask you to create your own User Name and Password. You will use these each time you access your Personal Savings account online. This confidential information is automatically encrypted during transmission using encryption technology. Additionally, we use multiple security measures to ensure account login activities are protected, to be used only by authorized users.

    SECURE WEBSITE FOR SERVICING YOUR ACCOUNT

    American Express uses 128-bit Secure Sockets layer (SSL) technology. This means that when you are on our secure website, the data transferred between you and American Express is encrypted. We also use strong encryption to protect all personal, identifiable information we house in our data systems.

    AUTOMATIC TIME-OUTS

    For your safety, we automatically log you out after 10 minutes of inactivity. If this happens, we require that you to log in again, in order to re-access your account on personalsavings.americanexpress.com. A safeguard against leaving yourself vulnerable, this prevents you from accidentally staying logged in on a public device beyond that period of inactivity.

    REMEMBER ME

    For your convenience, certain American Express websites have the ability to remember your User ID on your computer.  Each time you visit that American Express site, your User Name (or a partially-masked version) will already be in the log in box. This will help confirm that you are on the genuine Personal Savings website. An imposter site typically would not know your User Name.

    Note: Never use the "Remember Me" functionality on a public or shared computer. Take care in creating a unique password to access your account – and in safeguarding that password.

    EMAIL CONFIRMATION OF PASSWORD CHANGE OR RECOVERY

    American Express National Bank will send you an automatic email confirmation request when you try to recover your password. If you receive such an email, but you did not try recently to recover your password, call us immediately at 1-800-446-6307.

    PHONE SECURITY QUESTION AND ANSWER

    When you contact us for assistance, the Phone Security Question and Answer is one of several authentication measures we utilize to ensure we are conducting business with you and only you. If you would like to set up or change your existing Phone Security Question, simply call us at 1-800-446-6307.

  • How are American Express Personal Savings emails and communications protected?

    We take steps to let you know a communication from us is legitimate. Nearly every email you receive from American Express related to your Personal Savings account will contain your first name and the last four digits of your account number.

    If you receive an email regarding your account which does not contain this information, it may be fraudulent. If you are concerned about the legitimacy of any email from Personal Savings or American Express National Bank, immediately forward the email to spoof@americanexpress.com so we may take the appropriate action.

  • What are the SMS (Text) Terms and Conditions?

    The Re-authentication Key and One-Time Password SMS (Text) Terms and Conditions are as follows:

    1. Re-authentication Key and One-Time Password SMS (Text) is sponsored by American Express Personal Savings.
    2. Message and Data Rates May Apply, and charges may appear on your wireless bill or be deducted from your prepaid balance. There is no other cost for receiving the Re-authentication Key or One-Time Password SMS (Text) message.
    3. Alltel, AT&T, Boost, Dobson, Nextel, Sprint, T-Mobile®, Verizon Wireless, U.S. Cellular, Metro PCS, Cricket, and Virgin Mobile are participating wireless carriers for the Re-authentication Key and One-Time Password SMS (Text) features.
    4. Your request to receive your Re-authentication Key or One-Time Password by SMS (Text) will not cause you to receive promotional messages from American Express unless separately offered by us and requested and agreed to by you. By requesting that we send the Re-authentication Key or One-Time Password to you by SMS (Text), you are only agreeing to be sent your Re-authentication Key or One-Time Password SMS (Text) once.
    5. To request more information or seek help, text “HELP” to 32858, or call Personal Savings anytime at 1-800-446-6307.
    6. To cancel, text “STOP” to 32858. You may receive a confirmation message after you have texted STOP.
    7. The American Express Online Privacy Statement is available at www.americanexpress.com/privacy.

     

HIGH YIELD SAVINGS ACCOUNT QUESTIONS

  • How do I open a savings account?

    To open a High Yield Savings Account, click the ”Apply for a Savings Account” button on the Home or HYSA pages. To open a Certificate of Deposit, click the “Apply for a Certificate of Deposit” button on the CD page.

  • What is a High Yield Savings Account?

    A High Yield Savings Account is a savings account with a variable interest rate typically higher than retail brick-and-mortar banks. High Yield Savings Accounts are limited to a maximum of six (6) online and telephone withdrawals or debits per monthly statement cycle. Interest on High Yield Savings Accounts is compounded daily and posted to accounts monthly.

  • Do I get an ATM card, a debit card, or checks when I open a High Yield Savings Account?

    Personal Savings accounts are not meant to be transactional accounts for everyday spending. ATM cards, debit cards, or checks are not provided. Federal Regulation D (Reg. D) does allow a maximum of six (6) withdrawals/debits per statement cycle for savings accounts.

    Read More About Regulation D

  • Why is there a limit of six (6) withdrawals/debits per statement cycle for High Yield Savings Accounts?

    Reserve Requirements for Depository Institutions (12 C.F.R. 204, Regulation D) is a Federal Reserve Board regulation. It limits the number of withdrawals and transfers from a savings or money market account. Regulation D (Reg. D) applies to all U.S. banking institutions offering such accounts. Personal Savings customers may make a maximum of six (6) Reg. D-covered transfers or withdrawals per statement cycle.  There is no limit on the number of deposits that can be made.

    A statement cycle is the calendar period during which one banking statement is generated. A statement cycle usually begins on the day of the month the account is opened.  For example, if an account was opened on the 10th of a month, then the statement cycle will usually end on the 10th day of every subsequent month.

    Read More About Regulation D

  • What types of transactions are covered under Regulation D (Reg. D)?

    The following table summarizes which transactions are covered and not covered by the restrictions set forth in Regulation D (Reg. D).  The only way that a customer can withdraw money without being subject to Reg. D is to call us and request that we send a withdrawal via check.

    COVERED
     Transactions

    (Each counts as one of 6 monthly transactions)

    NON-COVERED
    Transactions

    (DO NOT count as one of 6 monthly transactions)
    • All ACH Withdrawals/Debits
    • All Wire Withdrawal/Debits
    • All Internal Transfer Debits

    Examples:

    • Preauthorized transfer
    • Automatic transfer
    • By telephone (checks are the exception)
    • Using the bank's home or internet banking service
    • Official Checks when requested by phone
    • Deposits/Credits to the account

     

  • How long does it take to transfer funds when initiated on the Personal Savings website?

    Pulling Funds from Your External Bank

    • On the day you initiate your transaction on the Personal Savings website, the funds will be reflected in your Current Balance and begin earning interest.  However, due to a hold period necessary for due diligence, the funds will not appear in your Available Balance until the 5th business day‡ after the deposit is initiated.

    Pushing Funds to Your External Bank

    • On the day you initiate your transaction on the Personal Savings site, the amount will be deducted from your Current and Available balance and the funds transfer will be initiated.  The funds will generally be reflected at your bank in 1-3 business days.Please refer to your external bank’s policies on incoming transfers as external banks have differing policies on how quickly they reflect those funds in your account and when they are available for use.

    ​Please Note: These time estimates do not include the time needed to link an external bank account to your Personal Savings account. Learn more about linking external accounts

  • How long does it take to transfer funds when initiated on my external bank’s website?

    Pulling Funds from Your Personal Savings Account

    • If you initiate a transfer to your Personal Savings account with your external bank, we will generally receive the transfer request during non-business hours 1-3 business days later. The transfer will be reflected in your Current Balance and Available balance the following morning. Please note: Depending on your external bank’s hold policy, it may not be immediately available to use.

    Pushing Funds to Your Personal Savings Account

    • If you initiate your transaction with your external bank, we receive the funds during non-business hours‡ and they will be reflected in both the Current and Available Balances, and will begin earning interest the following morning.  It may take 1-3 business days‡ from the time you initiated your transaction until we receive the funds, depending on when your external bank sends the transaction.
  • What are acceptable forms of account ownership?

    American Express Personal Savings accounts must be used for personal, family, or household purposes only, and may not be opened in the name of a trust, IRA, or business. You may not link business accounts, IRA accounts, or trust accounts to your American Express Personal Savings account(s). We may, at any time and without notice to you, close your account and terminate the account agreement, or freeze your account if you use the account for business or commercial purposes or if you link your account to a business account or an account that you do not own.

    Instead of trust accounts, we offer Payable on Death (POD) accounts. Read more about POD accounts

  • What is a Payable on Death account?

    Payable on Death (POD) accounts let you designate that funds in your Personal Savings account be payable after your death (and after the death of any joint owner(s) of the account) to one or more surviving individual beneficiaries without having to set up a trust. Beneficiaries named on POD accounts must be individuals; POD accounts cannot be set up in the names of trusts. Certain state law restrictions apply to POD accounts. Please consult an attorney or a qualified estate planning professional before designating your account as a POD account. Personal Savings accounts can only be opened in the name or names of individuals, and not in the names of trusts.

    You may designate your individual or joint American Express Personal Savings account as a POD account by using the required Beneficiary Designation Form. You may designate up to six (6) beneficiaries per account. Visit personalsavings.americanexpress.com/contactus to download the Beneficiary Designation Form.

  • What is Backup Withholding and can I avoid it?

    Backup Withholding is federal income tax on the interest payments on deposits. It is withheld by a bank when it does not have the account holder's Social Security Number.  This is a specified percentage paid to the IRS on most kinds of transactions reported on variants of Form 1099. American Express National Bank is required by law to withhold and remit to the IRS 24% of interest paid to your account under certain conditions.

    To ensure accurate reporting on Form 1099-INT – and to avoid potential backup withholding – you should verify that your correct legal name and taxpayer identification number (TIN) are on file with American Express National Bank. This is easily done. Simply complete and sign the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) contained in the application. Your TIN may be in one of the following forms:

    • Your Social Security Number (SSN) – if the account is in your name and you are either a U.S. citizen or a permanent resident, or if you are otherwise eligible to receive a SSN from the Social Security Administration
    • Your Individual Taxpayer Identification Number (ITIN) – if you are not eligible to receive a SSN from the Social Security Administration

    Accounts opened over the phone will be subject to backup withholding until American Express National Bank receives a completed and signed New Account Form. The New Account Form includes the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) mentioned above.

    Payments you receive will be subject to backup withholding if:

    1. You do not furnish your TIN to the requester;
    2. You do not certify your TIN when required;
    3. In certain instances, the IRS informs American Express National Bank that you furnished an incorrect TIN;
    4. The IRS informs you that you are subject to backup withholding because you did not report all your interest and dividends on your tax return (for reportable interest and dividends only); or
    5. You do not certify to American Express National Bank that you are not subject to backup withholding.

    Download the New Account Form (Substitute Form W-9) for High-Yield Savings

    Download the CD New Account Form (Substitute Form W-9) for Certificate of Deposit

  • How do I contact American Express National Bank?

    Phone Numbers

    Personal Savings is available 24 hours a day, 7 days a week.

    For customer service or to open an account, please call us: 1-800-446-6307

    For FAX correspondence: 1-800-542-0779

    Mailing Address

    Send checks or correspondence to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Website

    https://personalsavings.americanexpress.com/onlinebanking will take you directly to the login screen to access your account.  You can bookmark this URL for quick access on your desktop and/or mobile device.

    Please note: personalsavings.com is a “vanity” URL . It will automatically redirect you to personalsavings.americanexpress.com without having to type quite so many characters.

  • How do I make a deposit via check?

    You may deposit checks by mail. If you write a check from your account at another bank, make the check payable to American Express National Bank and write your Personal Savings account number on the memo line. If you send us a check made payable to you, please endorse it on the back with your signature and, below your signature, write “For Deposit Only in Account” followed by your Personal Savings account number. Mail checks to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Deposits made by check are accepted at our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

    We may return a check to you if it does not meet these requirements:

    • The check is not payable to American Express National Bank or to you.
    • You do not provide us with instructions indicating the account to which the check should be credited. You can do this by writing your account number on the memo line of the check. (You do not need to use deposit slips, although we can provide them on request)
    • We do not accept the type of item for deposit.
    • The check, if made payable to you, is not endorsed or is endorsed improperly. (Please do not endorse checks made payable to American Express National Bank.)
    • The check is not signed and dated.
  • Can I make out a check payable to myself for deposit?

    Yes. You will need to endorse the check on the back and then write “For Deposit Only in Account” followed by your Personal Savings account number. However, it is more secure to make the check payable to American Express National Bank and writing your Personal Savings account number on the memo line,.

  • How do I link an external account so that I am able to transfer funds in to or out of my account?

    You will need to link your Personal Savings account to your external checking or savings account at another bank in order to transfer funds electronically. The linked external account must belong to you and have the same ownership as your Personal Savings account. Once you enter your external account credentials (your account and routing numbers), you will be sent test deposits in order to verify that account.

    Test Deposits

    Test deposits are two small credits that we send for security purposes to the external bank account you would like linked. These test deposits will be labeled AXP TEST, will be less than $0.99 each, and will not appear in your external bank account until 2-4 business days after you initiate the linkage. In order to successfully link the external account to your Personal Savings account, you will need to correctly verify these test deposits. (Please note: No American Express employees can see the amounts, and the only way that you can obtain the correct amounts is by accessing the external bank’s website or by calling them.)  Once you have obtained the correct amounts from your external bank, you can enter these test deposit amounts and link your accounts.

    Complete the following steps to ensure your accounts are successfully linked:

    • Within 2-4 business days, look for two small deposits in your external bank account. They will be labeled AXP TEST.
    • Write down the two amounts (you will need to enter these exact amounts later).
    • After you have written down your test deposit amounts, log in to your account at personalsavings.americanexpress.com (or click the link in the email that will be sent you).
    • Click on the Transfers tab and then click View Pending Linked Accounts in the dropdown menu.
    • Select the corresponding Account Name and click Verify.

    Mailing a Check

    If you choose to link your external bank account by mail, please send the signed and dated External Account Linkage Form along with a live (not voided) personal check for deposit which meets the following criteria:

    • It is drawn on your personal account to be linked;
    • It shows your name on the check as an account owner;
    • It is made payable to American Express National Bank;
    • It includes your Personal Savings account number on the memo line of the check; and
    • It is dated and signed.

    A minimum deposit of $.01 must be made to complete the account linkage process.

    Mail the check with the signed and dated External Account Linkage Form to:

         American Express National Bank

         P.O. Box 30384

         Salt Lake City, Utah 84130

    Deposits made by check are accepted in our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

  • How can I set up a recurring deposit while logged into my Personal Savings account?

    To set up a recurring deposit, you can click here to log in to your account and click on "Transfers" tab. Then click on "Create a New Transfer". To set this transfer as recurring, select one of our options from the "frequency" drop-down menu. On the next screen, you will verify your transfer request and select "Submit".

  • How can I set up a recurring deposit from my external bank website into my Personal Savings account?

    To set up a recurring deposit from your external bank website, you will need your Personal Savings account number and the American Express National Bank routing number.

    The American Express National Bank routing number is 124085066.

    To get your account number, log in to your account by clicking here. Then select "Show Account Numbers" in the top right corner of the page. Your full account number will display in the dashboard section, under "My Accounts".

    Once you have your account number, you will need to contact your external bank to get the instructions on how to set up a transfer from your bank to your Personal Savings account.

  • How can I set up a direct deposit into my Personal Savings account with my employer or Federal payments (social security, worker's compensation, tax refunds, etc.)?

    You can set up a direct deposit with your employer or for Federal payments using your account and routing numbers. Once you have those numbers, you will need to contact your employer or paying agency to get proper forms and instructions, and use your Personal Savings account details:

    The American Express National Bank routing number is 124085066.

    To get your account number, log in to your account by clicking here. Then select "Show Account Numbers" in the top right corner of the page. Your full account number will display in the dashboard section, under "My Accounts". 

  • Is there a limit to how much money I can put in my account?

    American Express National Bank reserves the right to refuse, return, or limit any deposit you make to your account, and to set a maximum total account balance per depositor, in our discretion. The current maximum total account balance is $5 million.

    Should interest cause your balance to exceed $5M, you will continue to receive interest and your account balance can grow to exceed $5M. However, you will not be able to make any transactions that would result in the balance remaining in excess of $5M. No deposits can be made that would cause the balance to exceed $5M. In order to make an online withdrawal if the account balance has exceeded $5M, you will be required to withdraw an amount that would bring the balance to $5M or less. If you have a balance above $5M and you want to withdraw only a portion of the amount that exceeds $5M, please call 1-800-446-6307 to speak with a representative.

  • What is the difference between Interest Rate and APY?

    Interest Rate is the annualized rate applied to the principal balance of the account each day in order to determine the amount of interest that has accrued on that day’s principal balance. Annual Percentage Yield (APY) reflects the effect of compounding frequency (Personal Savings accounts are compounded daily) on the interest rate over a 365-day period.

    For more information, please see the Deposit Account Agreement for additional terms and conditions and Truth-In-Savings disclosures.

CERTIFICATE OF DEPOSIT ACCOUNT QUESTIONS

  • How do I open a savings account?

    To open a High Yield Savings Account, click the ”Apply for a Savings Account” button on the Home or HYSA pages. To open a Certificate of Deposit, click the “Apply for a Certificate of Deposit” button on the CD page.

  • What is a Certificate of Deposit (CD) account?

    American Express Personal Savings offers Certificate of Deposit (CD) accounts. These are accounts with fixed interest rates and seven (7) different maturity terms to choose from. Funds cannot be withdrawn from the account prior to the maturity date without a penalty. Personal Savings offers CD Terms of 6 months, 12 months, 18 months, 24 months, 36 months, 48 months, and 60 months.

  • What is the difference between a High Yield Savings Account and a CD?

    High Yield Savings Accounts offer the flexibility of up to six (6) withdrawals in a statement cycle. The rate is variable, so it can increase and decrease over time. Certificates of Deposit lock in the interest rate, but there is an early withdrawal penalty.

    Read More about Early Withdrawal Penalties

  • Can I add additional funds to a CD once it’s been opened?

    The initial funding of a CD during opening is the primary way to add funds. However, you may add funds during the 10 calendar-day period (grace period) following the Maturity Date. At maturity, your CD will automatically renew, but there is a 10 calendar-day grace period during which you can add or withdraw funds from your CD account without penalty.

  • What is a Maturity Date and what happens after that date?

    The Maturity Date is the date your CD account is scheduled to be renewed or closed. A penalty may be imposed for a withdrawal of principal before the Maturity Date. Your CD will automatically renew on the Maturity Date, unless we are no longer offering a CD with the same term as your maturing CD. At maturity, you will have a 10 calendar-day period (grace period) during which you can withdraw funds from your CD account without penalty. You may prevent automatic renewal if you call us prior to the maturity date, in order to change the maturity option, or if we receive written notice from you before the end of the grace period.

    For more information on the terms and conditions of your CD, please see the personalsavings.americanexpress.com/deposit_terms for additional terms and conditions and Truth-In-Savings disclosures. Also see “Automatic Renewal”.

  • Does Personal Savings allow partial withdrawal of funds from my CD?

    Personal Savings does not allow partial withdrawals from our CD accounts.  If you wish to make a withdrawal, you will be required to withdraw the full amount in your account and the account will be closed.

  • What if I want to withdraw my funds from my CD before the Maturity Date?

    A penalty will be imposed if you withdraw principal from your CD before maturity, or if your CD is closed for any other reason before maturity. (In certain circumstances, such as the death or incompetence of an account holder, we may agree to waive the early withdrawal penalty.) You understand that, if the amount of the penalty is greater than the available interest earned or credited on your CD, we will deduct the difference from your principal.

    • For a CD with a Term of Less than 12 Months:  If you withdraw all of your principal balance or if the account is closed for any other reason before maturity, the penalty is 90 days’ interest on the withdrawn amount applying the interest rate disclosed in your account-opening documents.
    • For a CD with a Term of at least 12 Months but Less than 48 Months: If you withdraw all of your principal balance or if the account is closed for any other reason before maturity, the penalty is 270 days’ interest on the withdrawn amount applying the interest rate disclosed in your account-opening documents.
    • For a CD with a Term of at least 48 Months but Less than 60 Months: If you withdraw all of your principal balance or if the account is closed for any other reason before maturity, the penalty is 365 days’ interest on the withdrawn amount applying the interest rate disclosed in your account-opening documents.
    • For a CD with a Term of 60 Months or more: If you withdraw all of your principal balance or if the account is closed for any other reason before maturity, the penalty is 540 days’ interest on the withdrawn amount applying the interest rate disclosed in your account-opening documents.

    Note: If your CD was opened or last renewed before April 1, 2018, please see your original account disclosure for the penalty that will apply. 

  • How does the interest on a CD compound, and can I choose to pay out the interest on a CD?

    Interest on all Personal Savings accounts compounds daily and posts to the account monthly. You can choose to receive payments of interest from your Certificate of Deposit account. You can have the interest paid out to you via monthly transfer to your Personal Savings account or linked external account. You can also choose to have the interest paid via check on a monthly, quarterly, or annual basis.  If you choose to have interest paid out, instead of remaining in the account, it will affect the Annual Percentage Rate Earned (APYE) because the Annual Percentage Rate (APY) is calculated assuming the interest will remain on deposit.

  • Do I get an ATM card, a debit card, or checks when I open a Personal Savings account?

    American Express Personal Savings accounts are not meant for everyday spending. ATM cards, debit cards, or checks are not provided. However, Federal Reserve Regulation D (Reg. D) does allow a maximum of six (6) withdrawals/debits per statement cycle from online high yield savings accounts.

    Read More about Regulation D

  • How long does it take to transfer funds when initiated on the Personal Savings website?

    Pulling Funds from Your External Bank

    • On the day you initiate your transaction on the Personal Savings website, the funds will be reflected in your Current Balance and begin earning interest.  However, due to a hold period necessary for due diligence, the funds will not appear in your Available Balance until the 5th business day‡ after the deposit is initiated.

    Pushing Funds to Your External Bank

    • On the day you initiate your transaction on the Personal Savings site, the amount will be deducted from your Current and Available balance and the funds transfer will be initiated.  The funds will generally be reflected at your bank in 1-3 business days.Please refer to your external bank’s policies on incoming transfers as external banks have differing policies on how quickly they reflect those funds in your account and when they are available for use.

    ​Please Note: These time estimates do not include the time needed to link an external bank account to your Personal Savings account. Learn more about linking external accounts

  • How long does it take to transfer funds when initiated on my external bank’s website?

    Pulling Funds from Your Personal Savings Account

    • If you initiate a transfer to your Personal Savings account with your external bank, we will generally receive the transfer request during non-business hours 1-3 business days later. The transfer will be reflected in your Current Balance and Available balance the following morning. Please note: Depending on your external bank’s hold policy, it may not be immediately available to use.

    Pushing Funds to Your Personal Savings Account

    • If you initiate your transaction with your external bank, we receive the funds during non-business hours‡ and they will be reflected in both the Current and Available Balances, and will begin earning interest the following morning.  It may take 1-3 business days‡ from the time you initiated your transaction until we receive the funds, depending on when your external bank sends the transaction.
  • What are acceptable forms of account ownership?

    American Express Personal Savings accounts must be used for personal, family, or household purposes only, and may not be opened in the name of a trust, IRA, or business. You may not link business accounts, IRA accounts, or trust accounts to your American Express Personal Savings account(s). We may, at any time and without notice to you, close your account and terminate the account agreement, or freeze your account if you use the account for business or commercial purposes or if you link your account to a business account or an account that you do not own.

    Instead of trust accounts, we offer Payable on Death (POD) accounts. Read more about POD accounts

  • What is a Payable on Death account?

    Payable on Death (POD) accounts let you designate that funds in your Personal Savings account be payable after your death (and after the death of any joint owner(s) of the account) to one or more surviving individual beneficiaries without having to set up a trust. Beneficiaries named on POD accounts must be individuals; POD accounts cannot be set up in the names of trusts. Certain state law restrictions apply to POD accounts. Please consult an attorney or a qualified estate planning professional before designating your account as a POD account. Personal Savings accounts can only be opened in the name or names of individuals, and not in the names of trusts.

    You may designate your individual or joint American Express Personal Savings account as a POD account by using the required Beneficiary Designation Form. You may designate up to six (6) beneficiaries per account. Visit personalsavings.americanexpress.com/contactus to download the Beneficiary Designation Form.

  • What is Backup Withholding and can I avoid it?

    Backup Withholding is federal income tax on the interest payments on deposits. It is withheld by a bank when it does not have the account holder's Social Security Number.  This is a specified percentage paid to the IRS on most kinds of transactions reported on variants of Form 1099. American Express National Bank is required by law to withhold and remit to the IRS 24% of interest paid to your account under certain conditions.

    To ensure accurate reporting on Form 1099-INT – and to avoid potential backup withholding – you should verify that your correct legal name and taxpayer identification number (TIN) are on file with American Express National Bank. This is easily done. Simply complete and sign the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) contained in the application. Your TIN may be in one of the following forms:

    • Your Social Security Number (SSN) – if the account is in your name and you are either a U.S. citizen or a permanent resident, or if you are otherwise eligible to receive a SSN from the Social Security Administration
    • Your Individual Taxpayer Identification Number (ITIN) – if you are not eligible to receive a SSN from the Social Security Administration

    Accounts opened over the phone will be subject to backup withholding until American Express National Bank receives a completed and signed New Account Form. The New Account Form includes the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) mentioned above.

    Payments you receive will be subject to backup withholding if:

    1. You do not furnish your TIN to the requester;
    2. You do not certify your TIN when required;
    3. In certain instances, the IRS informs American Express National Bank that you furnished an incorrect TIN;
    4. The IRS informs you that you are subject to backup withholding because you did not report all your interest and dividends on your tax return (for reportable interest and dividends only); or
    5. You do not certify to American Express National Bank that you are not subject to backup withholding.

    Download the New Account Form (Substitute Form W-9) for High-Yield Savings

    Download the CD New Account Form (Substitute Form W-9) for Certificate of Deposit

  • How do I contact American Express National Bank?

    Phone Numbers

    Personal Savings is available 24 hours a day, 7 days a week.

    For customer service or to open an account, please call us: 1-800-446-6307

    For FAX correspondence: 1-800-542-0779

    Mailing Address

    Send checks or correspondence to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Website

    https://personalsavings.americanexpress.com/onlinebanking will take you directly to the login screen to access your account.  You can bookmark this URL for quick access on your desktop and/or mobile device.

    Please note: personalsavings.com is a “vanity” URL . It will automatically redirect you to personalsavings.americanexpress.com without having to type quite so many characters.

  • How do I make a deposit via check?

    You may deposit checks by mail. If you write a check from your account at another bank, make the check payable to American Express National Bank and write your Personal Savings account number on the memo line. If you send us a check made payable to you, please endorse it on the back with your signature and, below your signature, write “For Deposit Only in Account” followed by your Personal Savings account number. Mail checks to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Deposits made by check are accepted at our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

    We may return a check to you if it does not meet these requirements:

    • The check is not payable to American Express National Bank or to you.
    • You do not provide us with instructions indicating the account to which the check should be credited. You can do this by writing your account number on the memo line of the check. (You do not need to use deposit slips, although we can provide them on request)
    • We do not accept the type of item for deposit.
    • The check, if made payable to you, is not endorsed or is endorsed improperly. (Please do not endorse checks made payable to American Express National Bank.)
    • The check is not signed and dated.
  • Can I make out a check payable to myself for deposit?

    Yes. You will need to endorse the check on the back and then write “For Deposit Only in Account” followed by your Personal Savings account number. However, it is more secure to make the check payable to American Express National Bank and writing your Personal Savings account number on the memo line,.

  • How do I link an external account so that I am able to transfer funds in to or out of my account?

    You will need to link your Personal Savings account to your external checking or savings account at another bank in order to transfer funds electronically. The linked external account must belong to you and have the same ownership as your Personal Savings account. Once you enter your external account credentials (your account and routing numbers), you will be sent test deposits in order to verify that account.

    Test Deposits

    Test deposits are two small credits that we send for security purposes to the external bank account you would like linked. These test deposits will be labeled AXP TEST, will be less than $0.99 each, and will not appear in your external bank account until 2-4 business days after you initiate the linkage. In order to successfully link the external account to your Personal Savings account, you will need to correctly verify these test deposits. (Please note: No American Express employees can see the amounts, and the only way that you can obtain the correct amounts is by accessing the external bank’s website or by calling them.)  Once you have obtained the correct amounts from your external bank, you can enter these test deposit amounts and link your accounts.

    Complete the following steps to ensure your accounts are successfully linked:

    • Within 2-4 business days, look for two small deposits in your external bank account. They will be labeled AXP TEST.
    • Write down the two amounts (you will need to enter these exact amounts later).
    • After you have written down your test deposit amounts, log in to your account at personalsavings.americanexpress.com (or click the link in the email that will be sent you).
    • Click on the Transfers tab and then click View Pending Linked Accounts in the dropdown menu.
    • Select the corresponding Account Name and click Verify.

    Mailing a Check

    If you choose to link your external bank account by mail, please send the signed and dated External Account Linkage Form along with a live (not voided) personal check for deposit which meets the following criteria:

    • It is drawn on your personal account to be linked;
    • It shows your name on the check as an account owner;
    • It is made payable to American Express National Bank;
    • It includes your Personal Savings account number on the memo line of the check; and
    • It is dated and signed.

    A minimum deposit of $.01 must be made to complete the account linkage process.

    Mail the check with the signed and dated External Account Linkage Form to:

         American Express National Bank

         P.O. Box 30384

         Salt Lake City, Utah 84130

    Deposits made by check are accepted in our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

  • Is there a limit to how much money I can put in my account?

    American Express National Bank reserves the right to refuse, return, or limit any deposit you make to your account, and to set a maximum total account balance per depositor, in our discretion. The current maximum total account balance is $5 million.

    Should interest cause your balance to exceed $5M, you will continue to receive interest and your account balance can grow to exceed $5M. However, you will not be able to make any transactions that would result in the balance remaining in excess of $5M. No deposits can be made that would cause the balance to exceed $5M. In order to make an online withdrawal if the account balance has exceeded $5M, you will be required to withdraw an amount that would bring the balance to $5M or less. If you have a balance above $5M and you want to withdraw only a portion of the amount that exceeds $5M, please call 1-800-446-6307 to speak with a representative.

  • What is the difference between Interest Rate and APY?

    Interest Rate is the annualized rate applied to the principal balance of the account each day in order to determine the amount of interest that has accrued on that day’s principal balance. Annual Percentage Yield (APY) reflects the effect of compounding frequency (Personal Savings accounts are compounded daily) on the interest rate over a 365-day period.

    For more information, please see the Deposit Account Agreement for additional terms and conditions and Truth-In-Savings disclosures.

NEW TO PERSONAL SAVINGS

  • How do I open a savings account?

    To open a High Yield Savings Account, click the ”Apply for a Savings Account” button on the Home or HYSA pages. To open a Certificate of Deposit, click the “Apply for a Certificate of Deposit” button on the CD page.

  • Can I pay my American Express® Card bill from my American Express® Personal Savings High Yield Savings Account?

    Once you open an American Express Personal Savings account, you can pay your American Express Card bill with your American Express Personal Savings High Yield Savings Account by following these steps:

    1. Log in to your Card account at AmericanExpress.com
    2. Click Profile
    3. Then click Payment Options
    4. Then double-click Add Bank Account
    5. Then input your American Express Personal Savings account number and the American Express Personal Savings routing number – 124085066 – along with your personal information

    Please know, this will use one of your six withdrawals per statement cycle.

  • Do I get an ATM card, a debit card, or checks when I open a Personal Savings account?

    American Express Personal Savings accounts are not meant for everyday spending. ATM cards, debit cards, or checks are not provided. However, Federal Reserve Regulation D (Reg. D) does allow a maximum of six (6) withdrawals/debits per statement cycle from online high yield savings accounts.

    Read More about Regulation D

  • What's the advantage of online banking?

    Online banking is more convenient. Simply by using your computer or mobile smart phone, you can link your current bank account to your Personal Savings account. You don’t need to plan your day around a trip to your bank’s location. You can safely transfer money into your savings from the convenience of your home or while you’re on the go.† If you want to bank smart, speak to a professional Personal Savings representative. You can call us 24/7 at 1-800-446-6307.

  • How do I retrieve a saved application?

    At any point in the application process you can save the information you have entered, and then retrieve and complete the application later.  When an application is saved and not completed, we will email you an Application ID to use when retrieving the application.  Your application will be securely stored for up to 60 days. You can easily pick up where you left off. You will just need to provide the application ID, along with the exact email address, Social Security Number and birth date you originally provided when starting your application.  The application ID can also be retrieved by contacting us at anytime at 1-800-446-6307.

  • Why does American Express require a lot of information when opening an account?

    To help the United States Government fight terrorism and money laundering, Federal law requires us to obtain, verify, and record information that identifies each person that opens an account.

    • Federal law requires us to obtain a correct Taxpayer Identification Number (TIN) for every account. A TIN may be in one of the following forms: (a) your Social Security Number (SSN) if you are eligible to receive a SSN from the Social Security Administration, or (b) your Individual Taxpayer Identification Number (ITIN) if you are not eligible to receive a SSN from the Social Security Administration.
    • Your Birth Date and Address help us comply with the USA PATRIOT Act. What is the USA PATRIOT Act? Read more
    • Your Employment Information helps us comply with the Bank Secrecy Act.
    • We require your email address to provide updates on your application status. We may also send you important account updates and exclusive offers. For information about how we protect your privacy, please read our Privacy Statement.
    • We require your phone number in order to have a way to contact you if we suspect fraud on your account, or if we have other urgent needs to contact you about servicing your account. For information on how to update your privacy settings, please read our Privacy Statement
  • When opening an account, what if I don’t sign the disclosures?

    We are required by law to provide you with certain disclosures and tax documents. In order to apply online, you are required to agree to receive the notices electronically, to acknowledge receipt of them, and to electronically fill out the IRS Form W-9. If you choose to apply by phone, we will mail the disclosures and tax forms to you. We are happy to discuss any questions you may have if you call us at 1-800-446-6307.

    Consent Statement

    You have a right to receive the Deposit Account Agreement and other disclosures in non-electronic format.  However, if you do not agree to receive them electronically, you may not complete your application online.  Please save your application and call 1-800-446-6307 in order to complete the application process by telephone and mail.

    GLBA Privacy Notice

    GLBA stands for the Gramm-Leach-Bliley Act of the US Congress, which requires financial institutions to explain their information-sharing practices to customers and to safeguard sensitive customer data.

    Deposit Account Agreement

    The American Express Personal Savings Deposit Account Agreement, as it may be amended or supplemented by American Express National Bank from time to time, constitutes an agreement between you and American Express National Bank. It establishes the terms and conditions governing the deposit products you have obtained from American Express National Bank. Please read this agreement carefully and download/save or print a copy for your future reference. By clicking the I AGREE button online, or by otherwise opening, using or continuing to have your account with us, you agree to the terms of this agreement.

    Request for Taxpayer Identification Number (TIN) and Certification (Form W-9)

    American Express National Bank is required by law to withhold and remit to the IRS a specified percentage of interest paid to your account under certain conditions. To ensure accurate reporting on Form 1099-INT – and to avoid potential backup withholding – you should verify that your correct legal name and taxpayer identification number (“TIN”) are on file with American Express National Bank by completing and signing the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) contained in the online application or in the Welcome Kit. Your TIN may be in one of the following forms:

    • Your Social Security Number (SSN), if the account is in your name and you are either a U.S. citizen or a permanent resident, or otherwise are eligible to receive a SSN from the Social Security Administration
    • An Individual Taxpayer Identification Number (ITIN), if you are not eligible to receive a SSN from the Social Security Administration

    Accounts opened over the phone will be subject to backup withholding until American Express National Bank receives a completed and signed New Account Form, which includes the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) mentioned above.

  • Can my Personal Savings account statement be combined with my American Express Card statements?

    American Express Personal Savings statements are separate from American Express Card account statements and will be sent to you separately.

  • How long do I have to make an initial deposit?

    Please fund your High-Yield account within 60 days after receiving approval of application; otherwise, your account will be closed.

    Please fund your Certificate of Deposit account within 30 days after receiving approval of application in order to lock in your CD interest rate. If you do not fund your CD account within 60 days after receiving approval of application, your account will be closed.

  • Is there a minimum deposit requirement?

    No minimum deposit is required to open your American Express Personal Savings account.

  • How do I setup online access?

    Click here to Create Online Access or click the link in the menu bar at the top of the page.

  • When opening my American Express Personal Savings account, how do I fund my account electronically?

    In order to fund an American Express Personal Saving Account electronically, the primary applicant will need the Routing and Account numbers of the external account from which the funds are being transferred. This external account must also be in the name of the primary applicant. When initiating funding during the application process, the funding amount entered will be automatically transferred upon completion of the linkage of the external bank account to the new Personal Savings account, but the transfer will not appear online until the day following the linkage.

    Read more about linking external accounts

  • What is the difference between Individual and Joint Accounts?

    An Individual Account is an account in the name of one person. A Joint Account with Right of Survivorship (and not as Tenants in Common) is an account in the name of two persons. Each account holder intends that when they die, the balance in the account (subject to any previous pledge to which we have agreed) will belong to the survivor.

    Please note: The interest earned on the account will be reported to the IRS under the Social Security Number of the primary (first named) account holder. Each joint account holder has equal access to the Joint Account but does not have access to online tax forms. American Express National Bank may act on instructions and notices we receive from any one joint account holder.

  • Is it possible to have one login for both my American Express Card and my American Express Personal Savings accounts?

    You can connect your American Express accounts so you can navigate between your American Express Card and Personal Savings accounts without having to log in and out each time. There will still be two separate sites for your Card and Personal Savings accounts with separate login credentials, however once you connect the accounts you will be able to easily navigate from one account to another. 

    To connect your accounts, you need to first set up online access to your Personal Savings account by clicking here. After you've created a username and password, please allow 2 to 3 days for us to update our system. Then return to your Card account on AmericanExpress.com and slect the "Manage My Savings" button to initiate the connection to your Personal Savings account.

  • How long does it take to transfer funds when initiated on the Personal Savings website?

    Pulling Funds from Your External Bank

    • On the day you initiate your transaction on the Personal Savings website, the funds will be reflected in your Current Balance and begin earning interest.  However, due to a hold period necessary for due diligence, the funds will not appear in your Available Balance until the 5th business day‡ after the deposit is initiated.

    Pushing Funds to Your External Bank

    • On the day you initiate your transaction on the Personal Savings site, the amount will be deducted from your Current and Available balance and the funds transfer will be initiated.  The funds will generally be reflected at your bank in 1-3 business days.Please refer to your external bank’s policies on incoming transfers as external banks have differing policies on how quickly they reflect those funds in your account and when they are available for use.

    ​Please Note: These time estimates do not include the time needed to link an external bank account to your Personal Savings account. Learn more about linking external accounts

  • How long does it take to transfer funds when initiated on my external bank’s website?

    Pulling Funds from Your Personal Savings Account

    • If you initiate a transfer to your Personal Savings account with your external bank, we will generally receive the transfer request during non-business hours 1-3 business days later. The transfer will be reflected in your Current Balance and Available balance the following morning. Please note: Depending on your external bank’s hold policy, it may not be immediately available to use.

    Pushing Funds to Your Personal Savings Account

    • If you initiate your transaction with your external bank, we receive the funds during non-business hours‡ and they will be reflected in both the Current and Available Balances, and will begin earning interest the following morning.  It may take 1-3 business days‡ from the time you initiated your transaction until we receive the funds, depending on when your external bank sends the transaction.
  • What are acceptable forms of account ownership?

    American Express Personal Savings accounts must be used for personal, family, or household purposes only, and may not be opened in the name of a trust, IRA, or business. You may not link business accounts, IRA accounts, or trust accounts to your American Express Personal Savings account(s). We may, at any time and without notice to you, close your account and terminate the account agreement, or freeze your account if you use the account for business or commercial purposes or if you link your account to a business account or an account that you do not own.

    Instead of trust accounts, we offer Payable on Death (POD) accounts. Read more about POD accounts

  • What is a Payable on Death account?

    Payable on Death (POD) accounts let you designate that funds in your Personal Savings account be payable after your death (and after the death of any joint owner(s) of the account) to one or more surviving individual beneficiaries without having to set up a trust. Beneficiaries named on POD accounts must be individuals; POD accounts cannot be set up in the names of trusts. Certain state law restrictions apply to POD accounts. Please consult an attorney or a qualified estate planning professional before designating your account as a POD account. Personal Savings accounts can only be opened in the name or names of individuals, and not in the names of trusts.

    You may designate your individual or joint American Express Personal Savings account as a POD account by using the required Beneficiary Designation Form. You may designate up to six (6) beneficiaries per account. Visit personalsavings.americanexpress.com/contactus to download the Beneficiary Designation Form.

  • What is Backup Withholding and can I avoid it?

    Backup Withholding is federal income tax on the interest payments on deposits. It is withheld by a bank when it does not have the account holder's Social Security Number.  This is a specified percentage paid to the IRS on most kinds of transactions reported on variants of Form 1099. American Express National Bank is required by law to withhold and remit to the IRS 24% of interest paid to your account under certain conditions.

    To ensure accurate reporting on Form 1099-INT – and to avoid potential backup withholding – you should verify that your correct legal name and taxpayer identification number (TIN) are on file with American Express National Bank. This is easily done. Simply complete and sign the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) contained in the application. Your TIN may be in one of the following forms:

    • Your Social Security Number (SSN) – if the account is in your name and you are either a U.S. citizen or a permanent resident, or if you are otherwise eligible to receive a SSN from the Social Security Administration
    • Your Individual Taxpayer Identification Number (ITIN) – if you are not eligible to receive a SSN from the Social Security Administration

    Accounts opened over the phone will be subject to backup withholding until American Express National Bank receives a completed and signed New Account Form. The New Account Form includes the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) mentioned above.

    Payments you receive will be subject to backup withholding if:

    1. You do not furnish your TIN to the requester;
    2. You do not certify your TIN when required;
    3. In certain instances, the IRS informs American Express National Bank that you furnished an incorrect TIN;
    4. The IRS informs you that you are subject to backup withholding because you did not report all your interest and dividends on your tax return (for reportable interest and dividends only); or
    5. You do not certify to American Express National Bank that you are not subject to backup withholding.

    Download the New Account Form (Substitute Form W-9) for High-Yield Savings

    Download the CD New Account Form (Substitute Form W-9) for Certificate of Deposit

  • How do I contact American Express National Bank?

    Phone Numbers

    Personal Savings is available 24 hours a day, 7 days a week.

    For customer service or to open an account, please call us: 1-800-446-6307

    For FAX correspondence: 1-800-542-0779

    Mailing Address

    Send checks or correspondence to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Website

    https://personalsavings.americanexpress.com/onlinebanking will take you directly to the login screen to access your account.  You can bookmark this URL for quick access on your desktop and/or mobile device.

    Please note: personalsavings.com is a “vanity” URL . It will automatically redirect you to personalsavings.americanexpress.com without having to type quite so many characters.

  • How do I make a deposit via check?

    You may deposit checks by mail. If you write a check from your account at another bank, make the check payable to American Express National Bank and write your Personal Savings account number on the memo line. If you send us a check made payable to you, please endorse it on the back with your signature and, below your signature, write “For Deposit Only in Account” followed by your Personal Savings account number. Mail checks to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Deposits made by check are accepted at our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

    We may return a check to you if it does not meet these requirements:

    • The check is not payable to American Express National Bank or to you.
    • You do not provide us with instructions indicating the account to which the check should be credited. You can do this by writing your account number on the memo line of the check. (You do not need to use deposit slips, although we can provide them on request)
    • We do not accept the type of item for deposit.
    • The check, if made payable to you, is not endorsed or is endorsed improperly. (Please do not endorse checks made payable to American Express National Bank.)
    • The check is not signed and dated.
  • Can I make out a check payable to myself for deposit?

    Yes. You will need to endorse the check on the back and then write “For Deposit Only in Account” followed by your Personal Savings account number. However, it is more secure to make the check payable to American Express National Bank and writing your Personal Savings account number on the memo line,.

  • How do I link an external account so that I am able to transfer funds in to or out of my account?

    You will need to link your Personal Savings account to your external checking or savings account at another bank in order to transfer funds electronically. The linked external account must belong to you and have the same ownership as your Personal Savings account. Once you enter your external account credentials (your account and routing numbers), you will be sent test deposits in order to verify that account.

    Test Deposits

    Test deposits are two small credits that we send for security purposes to the external bank account you would like linked. These test deposits will be labeled AXP TEST, will be less than $0.99 each, and will not appear in your external bank account until 2-4 business days after you initiate the linkage. In order to successfully link the external account to your Personal Savings account, you will need to correctly verify these test deposits. (Please note: No American Express employees can see the amounts, and the only way that you can obtain the correct amounts is by accessing the external bank’s website or by calling them.)  Once you have obtained the correct amounts from your external bank, you can enter these test deposit amounts and link your accounts.

    Complete the following steps to ensure your accounts are successfully linked:

    • Within 2-4 business days, look for two small deposits in your external bank account. They will be labeled AXP TEST.
    • Write down the two amounts (you will need to enter these exact amounts later).
    • After you have written down your test deposit amounts, log in to your account at personalsavings.americanexpress.com (or click the link in the email that will be sent you).
    • Click on the Transfers tab and then click View Pending Linked Accounts in the dropdown menu.
    • Select the corresponding Account Name and click Verify.

    Mailing a Check

    If you choose to link your external bank account by mail, please send the signed and dated External Account Linkage Form along with a live (not voided) personal check for deposit which meets the following criteria:

    • It is drawn on your personal account to be linked;
    • It shows your name on the check as an account owner;
    • It is made payable to American Express National Bank;
    • It includes your Personal Savings account number on the memo line of the check; and
    • It is dated and signed.

    A minimum deposit of $.01 must be made to complete the account linkage process.

    Mail the check with the signed and dated External Account Linkage Form to:

         American Express National Bank

         P.O. Box 30384

         Salt Lake City, Utah 84130

    Deposits made by check are accepted in our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

  • Is there a limit to how much money I can put in my account?

    American Express National Bank reserves the right to refuse, return, or limit any deposit you make to your account, and to set a maximum total account balance per depositor, in our discretion. The current maximum total account balance is $5 million.

    Should interest cause your balance to exceed $5M, you will continue to receive interest and your account balance can grow to exceed $5M. However, you will not be able to make any transactions that would result in the balance remaining in excess of $5M. No deposits can be made that would cause the balance to exceed $5M. In order to make an online withdrawal if the account balance has exceeded $5M, you will be required to withdraw an amount that would bring the balance to $5M or less. If you have a balance above $5M and you want to withdraw only a portion of the amount that exceeds $5M, please call 1-800-446-6307 to speak with a representative.

  • What is the difference between Interest Rate and APY?

    Interest Rate is the annualized rate applied to the principal balance of the account each day in order to determine the amount of interest that has accrued on that day’s principal balance. Annual Percentage Yield (APY) reflects the effect of compounding frequency (Personal Savings accounts are compounded daily) on the interest rate over a 365-day period.

    For more information, please see the Deposit Account Agreement for additional terms and conditions and Truth-In-Savings disclosures.

QUESTIONS ABOUT YOUR ACCOUNT

  • Why do I have to enter a code from a text or email when I want to log in?

    If you clear your internet browser’s “cookies”, change your password, or log in from a different device (computer, smart phone, or tablet) – or if you do not check the “Remember this device” box when you enter your code, we will provide you with a one-time identification code to verify your identity. This one-time identification code is one of a number of security measures Personal Savings uses to protect the security of your account.

    We send the one-time identification code to you by email, SMS text message, or phone call to ensure we are communicating with the authorized account holder. If you are consistently using the same device and the same password, and are still required to use a one-time identification code, please ensure you are checking the “Remember this device” checkbox when you enter the code. If you are, then check your browser and privacy settings, as your browser may be automatically clearing cookies after every session.

  • What are the password requirements for online banking?

    Password Requirement

    • Must be alphanumeric
    • Must have a minimum 8 characters
    • Can have a maximum of 20 characters
    • Cannot repeat same character more than 4 times consecutively
    • Must have a minimum of one alpha character
    • Must have a minimum of one numeric character
    • Is case sensitive
    • Must be different than your User Name
    • During password change, the new password cannot be the same as the last password used
    • May include only the following Special Characters: %, &, _ ,?, #, =, -
    • Must not include any spaces

     

  • What is a one-time identification code?

    If you change your password or log in from a different device, we will provide you with a one-time identification code to verify your identity. This one-time identification code is one of a number of security measures American Express National Bank uses to protect the security of your account. We send the one-time identification code to you by email, SMS (Text) message, or phone call to ensure we are communicating with the authorized account holder.

    For phone, the one-time identification code can only be sent to direct lines.  If you select this option, and your phone number requires dialing an extension, you will not receive your one-time identification code.  For email, some internet service providers and corporate email servers may block these messages. Consequently, they are located in a “junk” folder or are not delivered at all. Text message is usually the fastest and most reliable delivery method. Please note that while we try to send the code immediately, many factors may delay when you receive the code in your inbox or mobile device.

  • How do I bookmark the American Express Personal Savings site in my Internet browser on my Android™* smartphone or tablet?
    1. Go to personalsavings.americanexpress.com/onlinebanking
    2. Press the Menu button
    3. Select Bookmarks
    4. Select the top left thumbnail labeled Add
    5. Press and hold on the Bookmark you just created. Select Add Shortcut to Home. This will place a shortcut icon on the current Home screen and allow one-touch access to the Personal Savings site

     

    * Android is a trademark of Google Inc.

  • How do I bookmark the American Express Personal Savings site in my Safari browser on my iPhone or iPad?
    1. Go to personalsavings.americanexpress.com/onlinebanking
    2. Press the  icon in the middle of the bottom toolbar
    3. Select Add to Home Screen icon

    Select Add in the top right of the screen. This will put a shortcut icon on your Home screen and allow one-touch access to the Personal Savings site

  • How do I bookmark the American Express Personal Savings site in my Internet Explorer browser on my Windows phone or tablet?
    1. Go to personalsavings.americanexpress.com/onlinebanking
    2. Press More 
    3. Select Pin to Start. This will put a shortcut icon on your Home screen and allow one-touch access to the Personal Savings site
  • What is the difference between Current and Available Balance?

    Current Balance is the total amount in your account that is accruing interest. It may include amounts which are subject to a hold or are not yet available for transfer.

    Available Balance is the amount that is available for transfer.

  • How are American Express Personal Savings accounts related to American Express Card products?

    American Express® Personal Savings accounts are not connected to American Express® Card products. The login credentials of the Personal Savings and American Express Card websites are different. The two suites of products do not share any transaction data, personal information, or balances.

    You can pay your American Express Card bill with your American Express Personal Savings High Yield Savings Account by following these simple steps:

    1. Log in to your Card account at AmericanExpress.com
    2. Click Profile
    3. Then click Payment Options
    4. Then double-click Add Bank Account
    5. Then enter your American Express Personal Savings account number and the American Express Personal Savings routing number – 124085066 – along with your personal information

    Advisement: This activity will count as one of your six withdrawals per statement cycle.

  • Does the American Express Personal Savings site integrate with Mint or Quicken?

    At this time, American Express Personal Savings does not allow sites like Quicken or Mint to login on behalf of our customers. This protocol is in place to protect Personal Savings customers’ personal information.

    Personal Savings does allow you to download transactions so that you can import them into Quicken by following these easy steps:

    1. Log in to your American Express  Personal Savings account at PersonalSavings.AmericanExpress.com
    2. Click the account that you want to download
    3. Click the Download Transactions link at the bottom of the Transaction History section
    4. Follow the prompts
  • How do I find my account and routing numbers?

    You can see your full account number by logging into your Personal Savings account and selecting Show Account Numbers button on the account summary of all your accounts, or by clicking on the Show button  displayed next to the last 4 digits of your account on the individual account detail pages.

    The American Express National Bank routing number is 124085066.

  • How do I update my personal profile information on my Personal Savings account?

    If you have already set up online access to your Personal Savings account, you can click here to review and update your personal information. If you do not have access to your account online, you can click here to set it up.

    We recommend that you periodically review your personal information to ensure we have the most up to date information for you.

  • What is the difference between home and mailing address?

    Your home address is where you live. Your mailing address is where we send important materials, such as your Welcome Kit and other communications.

  • How do I dispute a transaction?

    If you think your statement or receipt is wrong, or if you need more information about a transfer listed on your statement or receipt, please contact us as soon as you can. Direct your inquiries to:

    • Customer Care Telephone Number: 1-800-446-6307
    • Written Inquiries: American Express, P.O. Box 30384, Salt Lake City, UT 84130

    We must hear from you no later than 60 calendar days after we have sent the FIRST statement on which the problem or error appeared. Please don’t forget to include:

    (1) Your name and account number

    (2) A description of the error or the transfer you are unsure about, explaining as clearly as possible why you believe it is an error, or why you need more information.

    (3) The dollar amount of the suspected error

    If you notify us orally, we may require that you additionally send us your complaint or question in writing within 10 business days.‡

    We will investigate your complaint and will correct any error promptly. If we take more than 10 business days‡ to do this, and you have sent your complaint in writing, we will credit your account for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation.

  • How can I close my account?

    To close your account, please go to the ‘Transfers’ tab and enter the dollar amount you wish to transfer. This will be the amount which will result in a zero balance for the account you wish to close. Then, select the account where you wish to deposit the funds. On the next screen, you will be given the option to close the account. If you select the red ‘Close Account’ button, your balance (plus the interest earned up to and including that calendar day) will be transferred and your account will be closed.

    We’ll send you confirmation of the transfer via email if you have set up alerts, or confirmation of the account closure via US mail. If you receive an email stating the transaction failed, your account has not been closed, please call us at 1-800-446-6307 and we’ll be happy to assist you.

  • What are Account Alerts and how can I set them up?

    Your Personal Savings account comes with convenient online account access. An Account Alert is a message we send in order to help you manage, and keep up to date on, important information regarding your Personal Savings accounts.  When you are logged into your account, click on the Alerts tab and select Manage Your Alerts. Click Create Alert to set up an alert. To delete alerts, click Delete, then confirm that you want to delete that selected alert. On the See Alerts Activity page you can view all alerts and relevant details.

  • What are my choices for receiving account statements?

    We send monthly statements for CD accounts and High Yield Savings Accounts. You can better protect your privacy and help the environment by choosing to receive electronic statements. You can do this either during the online account setup process or at a later time. To update your statement delivery method, simply login to your account, click the My Profile tab, then click on My Information. We will mail paper statements to you if you do not request electronic statements only.

  • How do I view my Personal Savings statements and 1099s?

    You can download and view your documents by selecting the ‘Statements and 1099s’ tab. You can filter by year, account, and/or document type (Statements, 1099s, or Notices).

    To view the available statements and other documents for a given month, click on the row with that month, and select the document you would like to view. The document will open as an Adobe PDF using your device’s default PDF program. Depending on the type of device and browser you are using, it may prompt you to go to a download list or click/tap on additional steps in order to view the document.

    Important information about 1099s: If you have received less than $10 in interest, you will not receive a 1099.

    Read more FAQs about 1099s

  • Can I un-combine my Personal Savings account statements or change the cycle dates?

    Yes.  Please call 1-800-446-6307. The representative can assist you in changing statement groupings and cycle dates.

  • How long does it take to transfer funds when initiated on the Personal Savings website?

    Pulling Funds from Your External Bank

    • On the day you initiate your transaction on the Personal Savings website, the funds will be reflected in your Current Balance and begin earning interest.  However, due to a hold period necessary for due diligence, the funds will not appear in your Available Balance until the 5th business day‡ after the deposit is initiated.

    Pushing Funds to Your External Bank

    • On the day you initiate your transaction on the Personal Savings site, the amount will be deducted from your Current and Available balance and the funds transfer will be initiated.  The funds will generally be reflected at your bank in 1-3 business days.Please refer to your external bank’s policies on incoming transfers as external banks have differing policies on how quickly they reflect those funds in your account and when they are available for use.

    ​Please Note: These time estimates do not include the time needed to link an external bank account to your Personal Savings account. Learn more about linking external accounts

  • How long does it take to transfer funds when initiated on my external bank’s website?

    Pulling Funds from Your Personal Savings Account

    • If you initiate a transfer to your Personal Savings account with your external bank, we will generally receive the transfer request during non-business hours 1-3 business days later. The transfer will be reflected in your Current Balance and Available balance the following morning. Please note: Depending on your external bank’s hold policy, it may not be immediately available to use.

    Pushing Funds to Your Personal Savings Account

    • If you initiate your transaction with your external bank, we receive the funds during non-business hours‡ and they will be reflected in both the Current and Available Balances, and will begin earning interest the following morning.  It may take 1-3 business days‡ from the time you initiated your transaction until we receive the funds, depending on when your external bank sends the transaction.
  • What are acceptable forms of account ownership?

    American Express Personal Savings accounts must be used for personal, family, or household purposes only, and may not be opened in the name of a trust, IRA, or business. You may not link business accounts, IRA accounts, or trust accounts to your American Express Personal Savings account(s). We may, at any time and without notice to you, close your account and terminate the account agreement, or freeze your account if you use the account for business or commercial purposes or if you link your account to a business account or an account that you do not own.

    Instead of trust accounts, we offer Payable on Death (POD) accounts. Read more about POD accounts

  • What is a Payable on Death account?

    Payable on Death (POD) accounts let you designate that funds in your Personal Savings account be payable after your death (and after the death of any joint owner(s) of the account) to one or more surviving individual beneficiaries without having to set up a trust. Beneficiaries named on POD accounts must be individuals; POD accounts cannot be set up in the names of trusts. Certain state law restrictions apply to POD accounts. Please consult an attorney or a qualified estate planning professional before designating your account as a POD account. Personal Savings accounts can only be opened in the name or names of individuals, and not in the names of trusts.

    You may designate your individual or joint American Express Personal Savings account as a POD account by using the required Beneficiary Designation Form. You may designate up to six (6) beneficiaries per account. Visit personalsavings.americanexpress.com/contactus to download the Beneficiary Designation Form.

  • How do I add beneficiaries to my account?

    You can change or modify beneficiaries online at any time and as often as you would like. To view, add, remove or edit beneficiaries, use the drop-down menu in the ‘My Profile’ tab, select ‘Manage Beneficiaries’, then select the account you would like to update.

    Below is some helpful information about adding beneficiaries to your account:

    • You may add up to six (6) beneficiaries per account.  Beneficiary designations are account-specific, so if you have multiple accounts and wish to designate beneficiaries to any of your accounts, each beneficiary will need to be added individually to each account.  
    • Beneficiaries do not need to be the same on each of your accounts. 
    • Beneficiaries must be natural persons.  Trusts, businesses, charities and pets are not permitted. 
    • Please provide the beneficiary’s full name, date of birth, Social Security number and physical address, which are required in order to add them to your account.

    Once we receive all the appropriate paperwork confirming the account owner’s death (or the death of the last surviving joint account owner, if applicable), the balance of the account will be distributed equally among the living beneficiaries listed at that time. You are not able to specify different proportions to be distributed to each beneficiary. 

    It’s important to let you know that adding beneficiaries will designate your account as a Payable on Death (POD) account. Certain state law restrictions apply to POD accounts. Please consult an attorney or a qualified estate planning professional before designating your account as a POD account.

    Read more about POD accounts

  • What is Backup Withholding and can I avoid it?

    Backup Withholding is federal income tax on the interest payments on deposits. It is withheld by a bank when it does not have the account holder's Social Security Number.  This is a specified percentage paid to the IRS on most kinds of transactions reported on variants of Form 1099. American Express National Bank is required by law to withhold and remit to the IRS 24% of interest paid to your account under certain conditions.

    To ensure accurate reporting on Form 1099-INT – and to avoid potential backup withholding – you should verify that your correct legal name and taxpayer identification number (TIN) are on file with American Express National Bank. This is easily done. Simply complete and sign the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) contained in the application. Your TIN may be in one of the following forms:

    • Your Social Security Number (SSN) – if the account is in your name and you are either a U.S. citizen or a permanent resident, or if you are otherwise eligible to receive a SSN from the Social Security Administration
    • Your Individual Taxpayer Identification Number (ITIN) – if you are not eligible to receive a SSN from the Social Security Administration

    Accounts opened over the phone will be subject to backup withholding until American Express National Bank receives a completed and signed New Account Form. The New Account Form includes the Request for Taxpayer Identification Number and Certification (Substitute Form W-9) mentioned above.

    Payments you receive will be subject to backup withholding if:

    1. You do not furnish your TIN to the requester;
    2. You do not certify your TIN when required;
    3. In certain instances, the IRS informs American Express National Bank that you furnished an incorrect TIN;
    4. The IRS informs you that you are subject to backup withholding because you did not report all your interest and dividends on your tax return (for reportable interest and dividends only); or
    5. You do not certify to American Express National Bank that you are not subject to backup withholding.

    Download the New Account Form (Substitute Form W-9) for High-Yield Savings

    Download the CD New Account Form (Substitute Form W-9) for Certificate of Deposit

  • How do I contact American Express National Bank?

    Phone Numbers

    Personal Savings is available 24 hours a day, 7 days a week.

    For customer service or to open an account, please call us: 1-800-446-6307

    For FAX correspondence: 1-800-542-0779

    Mailing Address

    Send checks or correspondence to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Website

    https://personalsavings.americanexpress.com/onlinebanking will take you directly to the login screen to access your account.  You can bookmark this URL for quick access on your desktop and/or mobile device.

    Please note: personalsavings.com is a “vanity” URL . It will automatically redirect you to personalsavings.americanexpress.com without having to type quite so many characters.

  • How do I make a deposit via check?

    You may deposit checks by mail. If you write a check from your account at another bank, make the check payable to American Express National Bank and write your Personal Savings account number on the memo line. If you send us a check made payable to you, please endorse it on the back with your signature and, below your signature, write “For Deposit Only in Account” followed by your Personal Savings account number. Mail checks to:

    American Express National Bank

    P.O. Box 30384

    Salt Lake City, Utah 84130

    Deposits made by check are accepted at our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

    We may return a check to you if it does not meet these requirements:

    • The check is not payable to American Express National Bank or to you.
    • You do not provide us with instructions indicating the account to which the check should be credited. You can do this by writing your account number on the memo line of the check. (You do not need to use deposit slips, although we can provide them on request)
    • We do not accept the type of item for deposit.
    • The check, if made payable to you, is not endorsed or is endorsed improperly. (Please do not endorse checks made payable to American Express National Bank.)
    • The check is not signed and dated.
  • Can I make out a check payable to myself for deposit?

    Yes. You will need to endorse the check on the back and then write “For Deposit Only in Account” followed by your Personal Savings account number. However, it is more secure to make the check payable to American Express National Bank and writing your Personal Savings account number on the memo line,.

  • How do I link an external account so that I am able to transfer funds in to or out of my account?

    You will need to link your Personal Savings account to your external checking or savings account at another bank in order to transfer funds electronically. The linked external account must belong to you and have the same ownership as your Personal Savings account. Once you enter your external account credentials (your account and routing numbers), you will be sent test deposits in order to verify that account.

    Test Deposits

    Test deposits are two small credits that we send for security purposes to the external bank account you would like linked. These test deposits will be labeled AXP TEST, will be less than $0.99 each, and will not appear in your external bank account until 2-4 business days after you initiate the linkage. In order to successfully link the external account to your Personal Savings account, you will need to correctly verify these test deposits. (Please note: No American Express employees can see the amounts, and the only way that you can obtain the correct amounts is by accessing the external bank’s website or by calling them.)  Once you have obtained the correct amounts from your external bank, you can enter these test deposit amounts and link your accounts.

    Complete the following steps to ensure your accounts are successfully linked:

    • Within 2-4 business days, look for two small deposits in your external bank account. They will be labeled AXP TEST.
    • Write down the two amounts (you will need to enter these exact amounts later).
    • After you have written down your test deposit amounts, log in to your account at personalsavings.americanexpress.com (or click the link in the email that will be sent you).
    • Click on the Transfers tab and then click View Pending Linked Accounts in the dropdown menu.
    • Select the corresponding Account Name and click Verify.

    Mailing a Check

    If you choose to link your external bank account by mail, please send the signed and dated External Account Linkage Form along with a live (not voided) personal check for deposit which meets the following criteria:

    • It is drawn on your personal account to be linked;
    • It shows your name on the check as an account owner;
    • It is made payable to American Express National Bank;
    • It includes your Personal Savings account number on the memo line of the check; and
    • It is dated and signed.

    A minimum deposit of $.01 must be made to complete the account linkage process.

    Mail the check with the signed and dated External Account Linkage Form to:

         American Express National Bank

         P.O. Box 30384

         Salt Lake City, Utah 84130

    Deposits made by check are accepted in our sole discretion. We reserve the right to refuse, return, or limit any deposit you make to your account. Examples of the types of items we do not accept for deposit include multiple-endorsed checks, counter checks, starter checks, travelers' checks, and money orders.

  • How can I set up a recurring deposit while logged into my Personal Savings account?

    To set up a recurring deposit, you can click here to log in to your account and click on "Transfers" tab. Then click on "Create a New Transfer". To set this transfer as recurring, select one of our options from the "frequency" drop-down menu. On the next screen, you will verify your transfer request and select "Submit".

  • How can I set up a recurring deposit from my external bank website into my Personal Savings account?

    To set up a recurring deposit from your external bank website, you will need your Personal Savings account number and the American Express National Bank routing number.

    The American Express National Bank routing number is 124085066.

    To get your account number, log in to your account by clicking here. Then select "Show Account Numbers" in the top right corner of the page. Your full account number will display in the dashboard section, under "My Accounts".

    Once you have your account number, you will need to contact your external bank to get the instructions on how to set up a transfer from your bank to your Personal Savings account.

  • How can I set up a direct deposit into my Personal Savings account with my employer or Federal payments (social security, worker's compensation, tax refunds, etc.)?

    You can set up a direct deposit with your employer or for Federal payments using your account and routing numbers. Once you have those numbers, you will need to contact your employer or paying agency to get proper forms and instructions, and use your Personal Savings account details:

    The American Express National Bank routing number is 124085066.

    To get your account number, log in to your account by clicking here. Then select "Show Account Numbers" in the top right corner of the page. Your full account number will display in the dashboard section, under "My Accounts". 

  • Is there a limit to how much money I can put in my account?

    American Express National Bank reserves the right to refuse, return, or limit any deposit you make to your account, and to set a maximum total account balance per depositor, in our discretion. The current maximum total account balance is $5 million.

    Should interest cause your balance to exceed $5M, you will continue to receive interest and your account balance can grow to exceed $5M. However, you will not be able to make any transactions that would result in the balance remaining in excess of $5M. No deposits can be made that would cause the balance to exceed $5M. In order to make an online withdrawal if the account balance has exceeded $5M, you will be required to withdraw an amount that would bring the balance to $5M or less. If you have a balance above $5M and you want to withdraw only a portion of the amount that exceeds $5M, please call 1-800-446-6307 to speak with a representative.

  • What is the difference between Interest Rate and APY?

    Interest Rate is the annualized rate applied to the principal balance of the account each day in order to determine the amount of interest that has accrued on that day’s principal balance. Annual Percentage Yield (APY) reflects the effect of compounding frequency (Personal Savings accounts are compounded daily) on the interest rate over a 365-day period.

    For more information, please see the Deposit Account Agreement for additional terms and conditions and Truth-In-Savings disclosures.

OTHER QUESTIONS

  • What is the FDIC?

    Funds deposited within American Express National Bank deposit accounts are insured by the Federal Deposit Insurance Corporation (FDIC) and are backed by the full faith and credit of the United States up to at least $250,000 per depositor.

    Coverage amounts vary based on factors such as account ownership, beneficiaries, and number of accounts with the same institution. For additional information, you may visit the FDIC website at www.fdic.gov or www.myfdicinsurance.gov.

  • What is the FDIC certificate number for American Express National Bank (American Express Personal Savings)?

    The FDIC certificate number of American Express National Bank is 35328.

  • What is the USA PATRIOT Act?

    To help the United States Government fight the funding of terrorism and money laundering activities, Federal law requires us to obtain, verify and record information that identifies each person who opens an account.

    What this means for you? When you open an account, we will ask for your name, a street address, date of birth, and an identification number, such as a Social Security Number, which Federal law requires us to obtain. We may also ask to see your driver’s license or other identifying documents that allow us to identify you. We appreciate your cooperation.

  • How secure is the American Express Personal Savings site?

    At American Express we want you to be safe and secure when you bank with us online or by mobile device.

    If you tell us within two (2) business days‡ after you learn of the loss or theft of your account access information or mobile device, your liability is limited to $50 if someone should access your account without your authorization. Immediately report any unauthorized transaction to us at 1-800-446-6307.

    How We Protect You:

    • We are constantly monitoring activity for potential fraud.
    • We use multi-factor authentication, through one-time codes on non-recognized devices, to prevent unauthorized access.
    • We block unauthorized access by using numerous secure firewalls.
    • We use Secure Socket Layer (SSL) encryption to create a secure connection with your browser when you login in or fill out an application online. This helps protect your personal information.
    • We automatically log you out of your Account after 10 minutes of inactivity. This automatic safeguard helps protect you by preventing others from seeing or accessing your online accounts.
    • We do not share your user names and passwords with anyone at any time – and we strongly recommend you do the same.
  • How can I prevent identity theft?

    Identity theft is the illegal use of your name or personal information to open credit accounts, bank accounts, mobile phone accounts, and more – or to illegally assume ownership of existing accounts you already legitimately hold.

    What to watch out for:

    Identity theft may occur with the loss or theft of a wallet or a purse, but there are other ways identity thieves can obtain your personal information. By using care and common sense, you can avoid these identity theft tactics:

    • Phishing is a ploy thieves use to trick you into divulging personal, financial, or account information. Posing as respectable companies or organizations, thieves send out emails. These bogus emails ask you to reply, or else steer you to fraudulent web pages. You are then asked to provide personal information – your credit card number, Social Security Number, account password, and so on.
    • Phone Phishing (or Vishing) is another ruse thieves use to collect sensitive information from you. In this deceit, they either leave a phone message or send regular mail. In both cases, they ask you to respond by telephone. If you do, you will be encouraged by them into divulging sensitive information.
    • Dumpster Diving (or Trash Sifting) is how thieves acquire hardcopy records of your personal and/or account information – by intercepting carelessly discarded financial statements, payroll stubs, or other important records. This valuable information also may be secretly acquired from respectable third parties you normally interact with, where personal data is often in hardcopy form.
  • How can I reduce my risk online?

    At American Express we work hard to protect you from fraud, but your active involvement plays a very important role. Here are some simple and important steps you can take to help reduce your risk:

    MONITOR YOUR ACCOUNT ACTIVITY ONLINE

    Accessing your account online is a great way to stay up to date on recent transfers and to monitor your account for irregular activity. Sign on at least once a week and review your account information. Always remember to log off from your online session when you are done. This will help prevent anyone using that computer from accessing your information. Haven’t set up Online Account Access? Go to personalsavings.americanexpress.com/onlinebanking.

    SET UP ACCOUNT ALERTS

    Sign up for email account alerts and stay up to date with your account activity. Log into the Personal Savings website and click on Manage Your Alerts within the Alerts Tab.

    REVIEW YOUR CREDIT REPORT REGULARLY

    Make sure to regularly review your Credit Report for any inaccurate information or for transactions you did not authorize.

    CREATE UNIQUE PASSWORDS AND PERSONAL IDENTIFICATION NUMBERS

    When you create your User ID, password, or personal identification number, avoid using easy-to-find information such as your date of birth or the last four digits of your Social Security Number. Make your password harder to guess. Consider using a combination of upper and lower case letters, along with numbers and special characters. Be sure to use different passwords across all your banking, email, and social media accounts. Consider updating all of your passwords regularly.

    ALWAYS CHECK THE LAST LOGIN DATE AND TIME THAT WE DISPLAY WHEN LOGGED IN

    Every time you sign in to your Personal Savings account, we will display the date and time of your last visit. If the last sign-on date and time does not look familiar to you, your online account access may have been compromised. Please contact us immediately at 1-800-446-6307.

    BOOKMARK THE WEBSITES YOU VISIT MOST OFTEN IN YOUR FAVORITES

    Get in the habit of using your favorites to navigate to the sites you use to perform financial transactions. This can help you safeguard against phishing scams.

    SET UP “REMEMBER ME” ON WEBSITES YOU VISIT REGULARLY

    Allow the Personal Savings website to remember your User Name on your personal computer, so that your User Name is automatically entered into the Log In box with every visit. This will help confirm you are on the genuine Personal Savings website. A fraudulent site will not know your User Name.

    Note: Never use the Remember Me functionality on a public or shared computer. Take care when creating a unique password to access your account – and safeguard that password.

    DO NOT ALLOW BROWSERS TO REMEMBER YOUR PASSWORD

    If you allow a browser to remember your password, then someone else accessing your computer, phone, or mobile device may be able to learn your password and use it to defraud you.

    GO PAPERLESS

    Help reduce the risk of mail fraud by switching to Paperless Statements. Log in to the Personal Savings website and change your statement delivery method on the My Information page within the My Profile tab.

    SECURE YOUR PERSONAL INFORMATION

    Keep your sensitive personal information – your bank, mortgage and credit card statements, your Social Security cards and other identity documents, your passwords and other access information – in a safe place. Do this both at home and at work. Make sure this information is accessible to only you. Before discarding, make sure to shred documents which contain personal information about you.

    Before you disclose any personal information – verbally, or in a document, or online – make sure you know why it is required and how it will be used. Do not give out your Social Security Number to people or companies you do not know. Be careful of over-sharing personal information on social networks. Avoid creating a trail of information which thieves can follow and use.

  • How does the American Express Personal Savings site protect my information?

    American Express takes online security very seriously. Below are examples of the ways we protect your account:

    SELF-SELECTED USER ID AND PASSWORD

    When you sign up for online banking, American Express will ask you to create your own User Name and Password. You will use these each time you access your Personal Savings account online. This confidential information is automatically encrypted during transmission using encryption technology. Additionally, we use multiple security measures to ensure account login activities are protected, to be used only by authorized users.

    SECURE WEBSITE FOR SERVICING YOUR ACCOUNT

    American Express uses 128-bit Secure Sockets layer (SSL) technology. This means that when you are on our secure website, the data transferred between you and American Express is encrypted. We also use strong encryption to protect all personal, identifiable information we house in our data systems.

    AUTOMATIC TIME-OUTS

    For your safety, we automatically log you out after 10 minutes of inactivity. If this happens, we require that you to log in again, in order to re-access your account on personalsavings.americanexpress.com. A safeguard against leaving yourself vulnerable, this prevents you from accidentally staying logged in on a public device beyond that period of inactivity.

    REMEMBER ME

    For your convenience, certain American Express websites have the ability to remember your User ID on your computer.  Each time you visit that American Express site, your User Name (or a partially-masked version) will already be in the log in box. This will help confirm that you are on the genuine Personal Savings website. An imposter site typically would not know your User Name.

    Note: Never use the "Remember Me" functionality on a public or shared computer. Take care in creating a unique password to access your account – and in safeguarding that password.

    EMAIL CONFIRMATION OF PASSWORD CHANGE OR RECOVERY

    American Express National Bank will send you an automatic email confirmation request when you try to recover your password. If you receive such an email, but you did not try recently to recover your password, call us immediately at 1-800-446-6307.

    PHONE SECURITY QUESTION AND ANSWER

    When you contact us for assistance, the Phone Security Question and Answer is one of several authentication measures we utilize to ensure we are conducting business with you and only you. If you would like to set up or change your existing Phone Security Question, simply call us at 1-800-446-6307.

  • How are American Express Personal Savings emails and communications protected?

    We take steps to let you know a communication from us is legitimate. Nearly every email you receive from American Express related to your Personal Savings account will contain your first name and the last four digits of your account number.

    If you receive an email regarding your account which does not contain this information, it may be fraudulent. If you are concerned about the legitimacy of any email from Personal Savings or American Express National Bank, immediately forward the email to spoof@americanexpress.com so we may take the appropriate action.

  • What are the SMS (Text) Terms and Conditions?

    The Re-authentication Key and One-Time Password SMS (Text) Terms and Conditions are as follows:

    1. Re-authentication Key and One-Time Password SMS (Text) is sponsored by American Express Personal Savings.
    2. Message and Data Rates May Apply, and charges may appear on your wireless bill or be deducted from your prepaid balance. There is no other cost for receiving the Re-authentication Key or One-Time Password SMS (Text) message.
    3. Alltel, AT&T, Boost, Dobson, Nextel, Sprint, T-Mobile®, Verizon Wireless, U.S. Cellular, Metro PCS, Cricket, and Virgin Mobile are participating wireless carriers for the Re-authentication Key and One-Time Password SMS (Text) features.
    4. Your request to receive your Re-authentication Key or One-Time Password by SMS (Text) will not cause you to receive promotional messages from American Express unless separately offered by us and requested and agreed to by you. By requesting that we send the Re-authentication Key or One-Time Password to you by SMS (Text), you are only agreeing to be sent your Re-authentication Key or One-Time Password SMS (Text) once.
    5. To request more information or seek help, text “HELP” to 32858, or call Personal Savings anytime at 1-800-446-6307.
    6. To cancel, text “STOP” to 32858. You may receive a confirmation message after you have texted STOP.
    7. The American Express Online Privacy Statement is available at www.americanexpress.com/privacy.

     

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