At American Express we work hard to protect you from fraud, but your active involvement plays a very important role. Here are some simple and important steps you can take to help reduce your risk:
MONITOR YOUR ACCOUNT ACTIVITY ONLINE
Accessing your account online is a great way to stay up to date on recent transfers and to monitor your account for irregular activity. Sign on at least once a week and review your account information. Always remember to log off from your online session when you are done. This will help prevent anyone using that computer from accessing your information. Haven’t set up Online Account Access? Go to personalsavings.americanexpress.com/onlinebanking.
SET UP ACCOUNT ALERTS
Sign up for email account alerts and stay up to date with your account activity. Log into the Personal Savings website and click on Manage Your Alerts within the Alerts Tab.
REVIEW YOUR CREDIT REPORT REGULARLY
Make sure to regularly review your Credit Report for any inaccurate information or for transactions you did not authorize.
CREATE UNIQUE PASSWORDS AND PERSONAL IDENTIFICATION NUMBERS
When you create your User ID, password, or personal identification number, avoid using easy-to-find information such as your date of birth or the last four digits of your Social Security Number. Make your password harder to guess. Consider using a combination of upper and lower case letters, along with numbers and special characters. Be sure to use different passwords across all your banking, email, and social media accounts. Consider updating all of your passwords regularly.
ALWAYS CHECK THE LAST LOGIN DATE AND TIME THAT WE DISPLAY WHEN LOGGED IN
Every time you sign in to your Personal Savings account, we will display the date and time of your last visit. If the last sign-on date and time does not look familiar to you, your online account access may have been compromised. Please contact us immediately at 1-800-446-6307.
BOOKMARK THE WEBSITES YOU VISIT MOST OFTEN IN YOUR FAVORITES
Get in the habit of using your favorites to navigate to the sites you use to perform financial transactions. This can help you safeguard against phishing scams.
SET UP “REMEMBER ME” ON WEBSITES YOU VISIT REGULARLY
Allow the Personal Savings website to remember your User Name on your personal computer, so that your User Name is automatically entered into the Log In box with every visit. This will help confirm you are on the genuine Personal Savings website. A fraudulent site will not know your User Name.
Note: Never use the Remember Me functionality on a public or shared computer. Take care when creating a unique password to access your account – and safeguard that password.
DO NOT ALLOW BROWSERS TO REMEMBER YOUR PASSWORD
If you allow a browser to remember your password, then someone else accessing your computer, phone, or mobile device may be able to learn your password and use it to defraud you.
Help reduce the risk of mail fraud by switching to Paperless Statements. Log in to the Personal Savings website and change your statement delivery method on the My Information page within the My Profile tab.
SECURE YOUR PERSONAL INFORMATION
Keep your sensitive personal information – your bank, mortgage and credit card statements, your Social Security cards and other identity documents, your passwords and other access information – in a safe place. Do this both at home and at work. Make sure this information is accessible to only you. Before discarding, make sure to shred documents which contain personal information about you.
Before you disclose any personal information – verbally, or in a document, or online – make sure you know why it is required and how it will be used. Do not give out your Social Security Number to people or companies you do not know. Be careful of over-sharing personal information on social networks. Avoid creating a trail of information which thieves can follow and use.