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Travelers Cheques
 Accepting Travlers Cheques
 Benefits for Your Business
 How To Accept Travelers Cheques
 How to Identify Travelers Cheques
 Confirm Your Acceptance of Travelers Cheques
 Travelers Cheques Authorization Center
 Frequently Asked Questions

Frequently Asked Questions

If you have questions about accepting American Express Travelers Cheques, review our list of Frequently Asked Questions to find answers.

* What are the benefits of accepting Travelers Cheques?
* Can I accept Travelers Cheques now?
* How do I accept Travelers Cheques?
* Are acceptance procedures different for Travelers Cheques, Gift Cheques, or Cheques for Two?
* Do I give change in cash?
* What if I don't see each Travelers Cheque being countersigned?
* What if the signatures don't match?
* Can I present the Travelers Cheques at my bank?

What are the benefits of accepting Travelers Cheques?
Consumers spend billions of dollars each year using American Express Travelers Cheques. Accepting them could help you attract more profitable business. Accepting Travelers Cheques is easy. There is no charge from American Express and no contract to sign. You are guaranteed payment by American Express when you follow the simple "Watch & Compare" procedure and the signatures are a reasonable match. Simply deposit the Cheques directly into your bank account.

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Can I accept Travelers Cheques now?
Yes. Since there is no contract to sign, you can begin accepting Travelers Cheques immediately. Contact Customer Service to receive the latest information and other materials from American Express. Call Monday-Friday, from 9 am to 6 pm United States Eastern Time: 1-800-582-5200*. (If you currently accept the American Express Card, be sure to have your American Express merchant number with you when calling.)

*If you cannot access this toll free telephone number from your country directly, please dial the appropriate access code.

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How do I accept Travelers Cheques?
Travelers Cheques are accepted as easily as cash. Simply watch your customer countersign the Travelers Cheque(s), then compare the countersignature with the original signature. As long as the signatures are a reasonable match, your payment is guaranteed by American Express. There is no need for any other identification.

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Are acceptance procedures different for Travelers Cheques, Gift Cheques, or Cheques for Two?
No. All American Express Cheque products are accepted by following the "Watch & Compare" signature check and verifying that the signatures are a reasonable match. Please note that the Cheques for Two will have two different signatures in the upper left corner, and only one of the users needs to sign the Cheque when presenting it for encashment.

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Do I give change in cash?
Yes, just as if the Cheques were banknotes.

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What if I don't see each Travelers Cheque being countersigned?
Travelers Cheques should already be signed in the top left corner at the moment of use. It is essential you see each Cheque being countersigned by the customer in the bottom left corner. If necessary, ask the customer to repeat the signature on the back of the Cheque while you "Watch & Compare".

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What if the signatures don't match?
Ask the customer to sign the back of the Cheque and compare signatures. If you are still suspicious, call our Travelers Cheque Authorization Center, 24 hours a day, 7 days a week. Click here to find the telephone for your location and a customer service representative will guide you through the step-by-step process for handling the situation.

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Where can I present the accepted Travelers Cheques?
Most banks accept American Express Travelers Cheques for deposit into your bank account. A small number of institutions may include a nominal handling charge. Contact your bank for further details.

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