American Express @ Work Program Alerts

Welcome Page Introducing American Express @ Work Program Alerts.

With @ Work Alerts, we’ve made it easier for you to stay in control of your Card program. Click "Take the Tour" to launch a guided walk-through, or explore on your own.

Take the Tour Explore on My Own

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To create and manage your alerts, click the link found on the Home Page to be taken to the Program Alert Settings page.

You can toggle to the Notification Centre via the “see all notifications" link.

The most recent alerts will be delivered to your Home Page.

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The Notification Centre displays all notifications from the last 45 days in one place.

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Tailor your view by Alert Type.

Click the Card Member name to take you to the Card Profile page to view more details on transactions.

Mark the status of an individual notification to read or unread.

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You can subscribe to alerts from the Program Alerts Settings page. A check mark indicates you have subscribed to this alert.

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Clicking the toggle button will subscribe you to the alert. When a new alert is ready to be viewed it will be posted in your Notification Centre.

Drag the Days Outstanding bar to select the timeframe for Payment Status alerts.

Select to receive optional daily or weekly email alerts.

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You will be alerted on all transactions exceeding the selected value.

These values are approximate as they are converted from USD.

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Each selection is based off the Merchant Category Groups. These are the same groups that are used by the @ Work Reporting tool.

The High Risk Personal Retail and High Risk Personal Services options are defaulted when you subscribe to this alert.

You can tailor your selections if you choose.

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Receive a notification when a transaction is declined due to possible fraudulent or questionable activity. (Coming Soon!).

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This alert is activated when a new report is posted to your @ Work Reporting inbox.

There is no email option for this alert as @ Work Report Ready alerts are sent directly via the @ Work Reporting tool if you have opted in.

Settings here do not affect the @ Work Reporting emails that you may be receiving.

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By subscribing, alerts will be delivered to the @ Work Home Page and Notification Centre. Optional email delivery can be added.

The Alert Subscriptions summary will update based on your selections.