Start of menu
Search Singapore website
Close Menu

Lost and found, without the frown.


American Express® Card Defence

If ever your credit cards, passport, mobile phone, or keys go missing, let American Express Card Defence put a smile back on your face. Just one phone call and we will assist with reporting, replacements and copies of important documents so you’ll never be at a loss; you’ll find your rhythm; and most importantly, experience convenience and peace of mind.

With American Express Card Defence, we will bring you the convenience you deserve.
Key Features

Key Features

 Bringing you convenience when you are missing one of your essentials. If you lose your wallet, American Express Card Defence can report to any of the card issuers lost of  your credit cards and arrange for replacements. There are more convenient services which will provide you a peace of mind when your day is derailed. With S$4.50 monthly(including GST), this protects you and everyone in your household. 

Card Defence benefits at a glance:
  • Cancel and replace lost or stolen cards
    One phone call from anywhere in the world and we will immediately report your cards as lost or stolen and arrange replacement cards.

  • Store of important documents
    Register important documents with us such as passports, driving licences and insurance policies etc. If lost or stolen, we will send the details and a copy to you for police reports and insurance claims.

  • Blocking of SIM card
    We will report your SIM card lost to the service provider.

  • Renewal notifi cation
    We will send you an email to remind you of imminent expiry dates of important documents such as passport.
  • Loss of keys
    If your keys go missing, your Card Defence coded key tag can help recover your missing keys. Anyone finding them simply calls the Card Defence number on the security tag and we’ll notify you at once.

  • Cash advance
    If your bag is lost or stolen overseas, we will provide up to S$1,500 in cash for emergency and transport charges, up to S$4,000 for accommodation and up to S$10,000 for travel tickets. (Note: amount provided are subject to repayment).

  • Secure online access 24 hours, 365 days a year
    We use the same sophisticated security measures used by most international companies and banks to protect our customers’ data.
Contact Us

American Express® and AXA Assistance UK

The services are to be provided by AXA Assistance UK (“AXA Assistance”) with CCS GmbH, Hofheim, Germany as the appointed outsource agent of AXA Assistance. This agreement becomes valid with the receipt of the login by the customer into the American Express Card Defence website or the receipt of the signed enrolment form.

Please note this link will direct you to the underwriting insurer's site.

Useful Contact Information
To use Card Defence to report lost or stolen cards or documents:
Please call our 24 hour hotline on 6822 8109.

This is only product information provided by us and is not a contract of insurance. Accordingly, the information should be read and construed in light of, and subject to all terms, conditions and exclusions contained in the Policy. Please consider your objectives, financial situation or needs to decide if the product is appropriate for you. The above disclaimer applies to this entire marketing brochure. American Express International, Inc., identifies insurance and products that may be of interest to some of its customers. In this role, we do not act as an agent or fiduciary for you, and we may act on behalf of the insurance provider, as permitted by law. We want you to be aware that we receive commissions from providers and commissions may vary by provider and product. Also in some cases, an American Express entity may be the reinsurer and may earn reinsurance income. The arrangement we have with certain providers, including the potential to reinsure the products, may also influence what products we identify. We do not require you to purchase any insurance product, and you may choose to cover your insurance needs from other sources on terms they may make available to you. Terms and conditions apply.