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SIT BACK AND RELAX

WE HAVE IT COVERED

Allow us to lighten your load

 Before you start using your new Card, please take a few moments to activate it.

You can find out everything you need to know about your Card right here. Be sure to bookmark this page for easy reference. Click on the tabs below to learn more.

Our Online Services are designed to give you complete control of your Cardmembership. Log on today and you will be able to manage your finances and access your account whenever you want, wherever you are, 24 hours a day. It is quick, easy and absolutely secure. You can even choose your own User ID and password, and get it right away.

In addition to viewing your statements for an instant snapshot of your financial situation and checking when your next payment is due, Online Services enable you to manage your details. That means you can quickly and easily update your mobile phone number‚ email address or any other contact details, including your password, whenever you need to.

 

Since you now enjoy all the earning opportunities, benefits and services that the American Express Rewards Card provides, you may wish to extend the same privileges to someone close to you. You will earn points for everything they buy, making Supplementary Cards a smart, simple way to boost your earning opportunities. Supplementary Card(s) can be obtained for members of your family at least 18 years of age.
Interbank GIRO
For a more convenient way to settle your Card bills, opt for Interbank GIRO. Simply download and complete the Interbank GIRO Enrolment Form, and return it to us.

Pay Bill Online
If you are a DBS, OCBC or UOB bank account holder, you can pay your American Express Card bills online via their websites.

Cheque
Payments by cheque should be sent to us by post in a reply-paid envelope. Please write your account number on the back of your cheque. You can download a reply-paid envelope here.

Cash payment
If you wish to pay your bills in cash, please note that it will be capped at S$8,000 or the outstanding balance as shown on your current statement, whichever is the lesser amount. The remaining balance will need to be made by cheque and/or Internet payment^. Should you wish to make a payment by GIRO, Internet^ or cheque, there is no limit to the amount you can pay.

^ DBS, OCBC or UOB terms and conditions apply.
Group all your bills into one account for easier management and you will be earning more points on all your outgoings. You can arrange to have your monthly StarHub or M1 bills charged to your Card. Just download the Payment Consent Form and specify the bills you want to consolidate. Once that is done, return the form and leave the rest to us.
You can obtain up to US$1,0001 (partly in cash and Travellers Cheques) at over 200,000 American Express affiliated ATMs worldwide. You can use this facility once every 14 days. To enrol, simply download and complete the Express Cash Enrolment Form, and return it to us.

A transaction fee of 5% applies for cash withdrawals. There is a 1% commission charge for purchase of American Express Travellers Cheques at American Express Currency Exchange.
To ensure Card security and to prevent fraud, here are a few simple precautions:
  • Sign on the reverse of your Card immediately.
  • Check the expiry date. When your Card expires, cut it in half and throw it away. You should have received a new Card by that time.
  • Make sure your Card is returned to you after each charge and verify that it has your name on it.
  • Keep your Card in a prominent place in your wallet so you will notice immediately if it is missing.
  • If your Card is lost or stolen, call us immediately. You will receive a replacement Card usually by the end of the next business day.

Around 2 weeks before the expiry date of your Card, a new American Express Rewards Card will be sent to you. The new Card becomes valid after the present Card expires.

 

Set up Interbank GIRO

With Interbank GIRO, you can just set and forget.

Maximise your bonus points

Get on the fast track to great Membership Rewards.

Terms and conditions

1. Express Cash is available for Credit Cardmembers with more than 6 months' Credit Cardmembership. For Express Cash, the handling fee for each transaction shall be 5% of your transaction amount. A 1% charge applies for travellers cheques. Finance charges at 23.99% p.a. will be charged upon the withdrawal date until the withdrawal amount and relevant fees are settled in full.