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Card fraud is a serious issue concerning your business, and one that we take very seriously. Should your business start accepting American Express Cards, you'll be reassured to know that we routinely contact a Cardmember if we spot any unusual activity on their Account. However, there are steps we advise you to take to help us prevent a fraudulent transaction even getting that far.

You do your bit.

First, make sure you and your staff are familiar with our security procedures from day one. If you offer
e-commerce to your customers, please ensure your website registration and checkout areas are secure and encrypted. Only dispatch goods to the address that the Cardmember's Card is registered at, and always obtain signed proof of delivery. If in doubt, you can always call us.

We'll do our bit.

Just ask, and we’ll certify all of your terminals for Chip and Signature (or PIN). This offers you an almost impenetrable line of defence against the opportunist fraudster. Provided you follow a few simple security procedures, we will not hold you responsible for Chip and Signature (or PIN) transactions made with lost, stolen or counterfeit Cards.

Make sure your internet checkout is secure, with industry-standard encryption and register your business into the American Express SafeKeySM (AESK) Program. This provides greater security for charges made by internet orders through the use of an authentication method.

Together, we’ll beat fraud.

At the end of the day, if you have a feeling something isn't right, you can always check it with us, and a quick call to Authorisations is all it takes. Available 24-Hours a day, we'll help you make the decision about whether to proceed with a transaction, or not.

Ready to accept
American Express

Simply complete our short enquiry form, and we'll be in touch soon.

Need to know more?

Call our Merchant Services Hotline now.