When your account was approved, you should have received:
An email with your Username from AMEXIP@aexp.com
A second email with your Temporary Password from amex_FX_International_Payments@aexp.com
If you have not received these emails, please check your Spam or Junk folder in case they were filtered inaccurately, and confirm the email address that was originally supplied. If the Temporary Password you received doesn’t work, it may have expired (this happens 72 hours after it is sent). Contact Customer Service to reset your login details. Their details can be found at the bottom of this page.
1Visit the FX International Payments Online Platform
2Enter your provided Username and Temporary Password
3Enter your One-Time PIN
A few moments after entering your Username and Password, you should receive an email with a One-Time PIN from amex_FX_International_Payments@aexp.com Enter it to continue logging in.
4Create a New Password
You’ll be asked to reenter your Temporary Password, and create a New Password. Passwords must be a minimum of seven characters, with at least one numeric and at least one alphabetic character.
5Enter a Memorable Date
Use the on-screen push pad to enter your Memorable Date in the format of DD/MM/YY.
If you forget either your Password or Memorable Date, click Forgot Your Login Details on the platform log in screen.
If you forget your Username, or both your Password and your Memorable Date, you will need to contact Customer Service to reset your account details. Their details can be found at the bottom of this page.
If you have information on your business, payment needs and bank details at hand, you can go straight to our online application.