The First Time You Log In
TIP : You can use any web browser, but Internet Explorer and Safari will give you the best in-platform experience. We suggest you bookmark the platform address, so you can quickly access it when you need it.
When your account was approved, you should have received:
If you have not received these emails, please check your Spam or Junk folder in case they were filtered inaccurately, and confirm the email address that was originally supplied. If the Temporary Password you received doesn’t work, it may have expired (this happens 72 hours after it is sent). Contact Customer Service to reset your login details. Their details can be found at the bottom of this page.
Once you have these details to hand:
1Visit the FX International Payments Online Platform
2Enter your provided Username and Temporary Password
3Enter your One-Time PIN
A few moments after entering your Username and Password, you should receive an email with a One-Time PIN from amex_FX_International_Payments@aexp.com Enter it to continue logging in.
4Create a New Password
You’ll be asked to reenter your Temporary Password, and create a New Password. Passwords must be a minimum of seven characters, with at least one numeric and at least one alphabetic character.
5Enter a Memorable Date
Use the on-screen push pad to enter your Memorable Date in the format of DD/MM/YY.
TIP : Make sure you remember your
Username, Password and
Memorable Date for future platform access. To change your
Password, view the
Changing Your Password tutorial.
