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Logging Into Your Account

Security is vital in foreign exchange processes. That’s why, each time you log in to the American Express® FX International Payments platform, you will need to enter your Username, Password and Memorable Date. The first time you log in, you will also need to complete some additional steps.

The First Time You Log In

TIP : You can use any web browser, but Internet Explorer and Safari will give you the best in-platform experience. We suggest you bookmark the platform address, so you can quickly access it when you need it.


When your account was approved, you should have received:



If you have not received these emails, please check your Spam or Junk folder in case they were filtered inaccurately, and confirm the email address that was originally supplied. If the Temporary Password you received doesn’t work, it may have expired (this happens 72 hours after it is sent). Contact Customer Service to reset your login details. Their details can be found at the bottom of this page.


Once you have these details to hand:


  • 1Visit the FX International Payments Online Platform

  • 2Enter your provided Username and Temporary Password

  • 3Enter your One-Time PIN
    A few moments after entering your Username and Password, you should receive an email with a One-Time PIN from Enter it to continue logging in.

  • 4Create a New Password
    You’ll be asked to reenter your Temporary Password, and create a New Password. Passwords must be a minimum of seven characters, with at least one numeric and at least one alphabetic character.

  • 5Enter a Memorable Date
    Use the on-screen push pad to enter your Memorable Date in the format of DD/MM/YY.

TIP : Make sure you remember your Username, Password and Memorable Date for future platform access. To change your Password, view the Changing Your Password tutorial.


Forgotten Your Security Information?


If you forget either your Password or Memorable Date, click Forgot Your Login Details on the platform log in screen.


If you forget your Username, or both your Password and your Memorable Date, you will need to contact Customer Service to reset your account details. Their details can be found at the bottom of this page.

Contact us


Existing members


Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1800-507-7688.



New members


New to American Express? Give us a call on 1800-507-7688. Our Customer Service team is available from 8am to 6pm, Monday through Friday.

For new account sign-up, click here

Existing International Payments customers, login here