Security is vital in foreign exchange processes. That’s why, each time you log in to the American Express® FX International Payments platform, you will need to enter your Username, Password and Memorable Date. The first time you log in, you will also need to complete some additional steps.
When your account was approved, you should have received:
An email with your Username from AMEXIP@aexp.com
A second email with your Temporary Password from amex_FX_International_Payments@aexp.com
If you have not received these emails, please check your Spam or Junk folder in case they were filtered inaccurately, and confirm the email address that was originally supplied. If the Temporary Password you received doesn’t work, it may have expired (this happens 72 hours after it is sent). Contact Customer Service to reset your login details. Their details can be found at the bottom of this page.
1Visit the FX International Payments Online Platform
2Enter your provided Username and Temporary Password
3Enter your One-Time PIN
A few moments after entering your Username and Password, you should receive an email with a One-Time PIN from amex_FX_International_Payments@aexp.com Enter it to continue logging in.
4Create a New Password
You’ll be asked to reenter your Temporary Password, and create a New Password. Passwords must be a minimum of seven characters, with at least one numeric and at least one alphabetic character.
5Enter a Memorable Date
Use the on-screen push pad to enter your Memorable Date in the format of DD/MM/YY.
If you forget either your Password or Memorable Date, click Forgot Your Login Details on the platform log in screen.
If you forget your Username, or both your Password and your Memorable Date, you will need to contact Customer Service to reset your account details. Their details can be found at the bottom of this page.
Existing members
Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1800-507-7688.
New members
New to American Express? Give us a call on 1800-507-7688. Our Customer Service team is available from 8am to 6pm, Monday through Friday.
Terms and Conditions
1. We will make all reasonable efforts to ensure prompt delivery of your FX International Payments (FXIP) Order, however please note transfer times may vary. These Transfer Times do not take into account differing weekends, public holidays or working hours of foreign banks in other jurisdictions to which your FXIP Order has been transferred. Completed FXIP Orders must be received on a Business Day before 3.00pm Singapore time. FXIP Orders received outside these times will be treated as having been received on the following Business Day. For maximum transfer/execution times please see FXIP Terms and Conditions.
2. Fees for same currency payments vary. SGD to SGD payments incur a fee of S$20.00 plus 0.1% commission of SGD transaction value (minimum of SGD 30, up to a maximum of SGD 100). USD to USD payments incur a fee of USD$12.00 plus 0.1% commission of USD transaction value (minimum of USD 22, up to a maximum of USD 132). Please call us on 1800 507 7688 to discuss other same currency payment fees.
The information contained in this webpage has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of International Payments in relation to your individual requirements.
For further information, please refer to the relevant Terms and Conditions
FX International Payments are arranged through American Express International Inc., (UEN S68FC1878J) Incorporated with Limited Liability in the State of Delaware, U.S.A. with a place of business at 10 Marina Boulevard #15-00 Marina Bay Financial Centre, Singapore 018983.
Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.
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