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American Express® FX International Payments offers you simple and secure solution for receiving foreign currency payments by Telegraphic Transfer or Bank Draft.
To access Incoming Payments, go to Create & Manage Payments > Incoming Payments , then:
1Choose Telegraphic Transfers or Draft from the Product drop-down menu.
2Select the currency you want to receive from the Incoming Currency drop-down menu.
3Enter the Incoming Amount you want to receive.
4Select the account you would like credited from the Credit Account drop-down menu.
5Enter the Value Date on which you expect the payment to be received by clicking the appropriate date on the pop-up calendar. The Value Date will normally default to two business days after date of creation.
Once you have entered all the mandatory information, click Quote. The Summary box will then show the transaction details, including the Amount, Rate, Subtotal, Fee, and Total Credit. How long the quote is valid for will be indicated in the gray message. If the rate expires, or if you are otherwise unsatisfied with the quoted rate, you can click Re-Quote for a new rate.
You must enter the information for the customer sending the payment. To do so, either select from your Existing Originating Payer List or click Create New.
To select from the existing list, simply search or scroll through the names on the left and click the appropriate one; the information fields on the right will be automatically populated.
To create a new Originating Payer, manually enter the information in the fields on the right, ensuring that all mandatory fields are completed. For more details, view the Managing Originating Payers tutorial.
Once you have entered all the mandatory information, you have two options:
1Click Accept to execute the transaction immediately. If successful, you will see ‘Your Payment is Complete’ followed by the Payment Reference Number.
2Click Send for Approval if you do not have the required authorization level to approve the transaction. With this option, you can email an approver by checking the appropriate box. The transaction will be routed to the Approve a Payment queue. For more details, view the Approving a Payment tutorial.
With both options, you will be able to Print Details of the transaction, or Save as PDF.
Existing members
Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1800-507-7688.
New members
New to American Express? Give us a call on 1800-507-7688. Our Customer Service team is available from 8am to 6pm, Monday through Friday.
1. We will make all reasonable efforts to ensure prompt delivery of your FX International Payments (FXIP) Order, however please note transfer times may vary. These Transfer Times do not take into account differing weekends, public holidays or working hours of foreign banks in other jurisdictions to which your FXIP Order has been transferred. Completed FXIP Orders must be received on a Business Day before 3.00pm Singapore time. FXIP Orders received outside these times will be treated as having been received on the following Business Day. For maximum transfer/execution times please see FXIP Terms and Conditions.
2. Fees for same currency payments vary. SGD to SGD payments incur a fee of S$20.00 plus 0.1% commission of SGD transaction value (minimum of SGD 30, up to a maximum of SGD 100). USD to USD payments incur a fee of USD$12.00 plus 0.1% commission of USD transaction value (minimum of USD 22, up to a maximum of USD 132). Please call us on 1800 507 7688 to discuss other same currency payment fees.
The information contained in this webpage has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of International Payments in relation to your individual requirements.
For further information, please refer to the relevant Terms and Conditions
FX International Payments are arranged through American Express International Inc., (UEN S68FC1878J) Incorporated with Limited Liability in the State of Delaware, U.S.A. with a place of business at 1 Marina Boulevard, #22-00, One Marina Boulevard, Singapore 018989.
Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.
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