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TIP: Telegraphic Transfers deposit funds directly into your beneficiary’s account. Drafts are paper cheques that can be delivered to you overnight and then sent along to your beneficiary by mail.

Requesting a Quote

To access Create a Spot Payment, go to Create & Manage Payments > Create a Spot Payment, then:

  • 1 Choose Telegraphic Transfer or Outgoing Draft from the Product drop-down menu.

  • 2Select the currency you want to send from the Payment Currency drop-down menu, then enter the amount you want to send.

  • 3Select whether the Amount is in Foreign Currency or Local Equivalent. For example, if you would like to send 1,000 EURO, select Foreign Currency. If you would like to send $1,000 worth of EURO, select SGD Equivalent.

  • 4Choose how you want to pay for the transaction from the Settlement Method drop-down menu. If Telegraphic Transfer is selected, click the Pay to American Express info button to view receiving bank information.

  • TIP: The Value Date is the estimated date the funds will be received by the beneficiary. Please note that if additional information is required, the value date may change.
  • 5To batch same-currency wires, check the Hold for Batch box. Once batched payments are created, they can be viewed under Batch Management. Payments sent to Batch Management will not process until you go to Batch Management and accept the payments. For more details, view the Batch Management tutorial.

Current Transaction Quote

Once you have entered all the mandatory information, click Quote. The Current Transaction Quote box will then appear with a summary of the transaction details, including the Rate, Fee and Total Cost.

TIP: The quote expiry date will be indicated in the orange box. If the rate expires, or if you are otherwise unsatisfied with the quoted rate, you can click Re-quote for a new rate.

The Pay Fee In Local Currency option enables you to pay the transaction fee in the local currency and is available if you choose certain settlement methods.

Entering Payment Details for the Payee

You must enter the information for the payee receiving the payment. To do so, either Select from Existing Payee List or Create a New Payee.

  • If you choose to Create a New Payee, manually enter the information in the fields on the right.

  • To complete the Bank Details, use the Bank Search button.

  • If you wish to add a note, Notes to Payee will be sent with the payment instruction. Notes for You/Internal comments are for your use only – they will not be viewable by your payee.

TIP: Payees are currency driven – only payees that match the currency selected will be available.

More Payee Information

Click Expand Section to view all the payee information fields. You have the option of listing three different emails for the payee. When creating a new payee, simply enter the emails you wish to add and check the box next to each one to confirm. For existing payees, the extra email must be added through Manage Payees > Modify Payee. For more details, view the Managing Payees tutorial.

Searching for a Bank

For wire transfers, the payee section will display the Search for Bank option, as well as the related bank information fields. To search:

  • 1Click the magnifying glass icon. A new overlay window will appear.

  • 2Enter the country of the bank you are sending to and provide the required details as indicated.

  • 3Once the correct IBAN, SWIFT or Routing Code has been entered, the bank information will show in the box below.

  • 4Click on the correct bank name, and the bank details will autofill.

Completing your Payment

Once you have entered all the mandatory information, you have three options:

  • 1Click Accept to execute the transaction immediately. If you do not have permission to approve your own payment, click Submit for approval. Your approver will then need to log in and approve the payment to begin processing.

  • 2Click Send to modify queue to save the transaction for editing before final approval. The transaction can be accessed in Modify a payment. For more details, view the Modifying a Payment tutorial.

  • 3Click Send for approval if you do not have the required authorisation level to approve the transaction. With this option, you can email an approver by checking the appropriate box. The transaction will be routed to the Approve a Payment queue. For more details, view the Approving a Payment tutorial.

With any of the options above, you will be able to Print Details of the transaction, or Save as PDF.

Template Payments

Template Payment helps you minimize time spent on transactions by allowing you to name and create a payment using information already stored. For more details, view the Managing Templates tutorial.

Existing Payments

Existing Payments let you search for a previous payment and amend any of the fields as required. For more details, view the Managing Templates tutorial.

Contact us

Existing members

Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1800-507-7688.

New members

New to American Express? Give us a call on 1800-507-7688. Our Customer Service team is available from 8am to 6pm, Monday through Friday.

Make International Payments

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