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TIP: When users create payments that exceed the transaction approval limits you’ve set in the User Permissions section, they are stored for your authorisation in Approve a Payment. For more details, view the User Administration tutorial.


To access Approve a Payment, go to Create & Manage Payments > Approve a Payment, then:

  • 1Locate the payment(s) you would like to approve, using the tabs in the upper right of the page.

  • 2Review the payment transaction details by clicking its Payment Reference Number.

  • 3Check the box next to the payment(s) you would like to approve and click Approve selected at the lower right of the page.

TIP: You can also delete payments by clicking Delete selected, or send payments to the modify queue by clicking Send to modify queue.

Approving Payments

After clicking Approve selected, you will be shown a quoted currency exchange rate. Quoted American Express foreign currency exchange rates are usually valid for five minutes. The remaining time will be indicated in the orange message.

To complete the payment, enter your Username and Password at the bottom of the page, then click Approve Payments.

If successful, you will see ‘Payment Approved’ followed by the transaction summary details.

Contact us

Existing members

Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1800-507-7688.

New members

New to American Express? Give us a call on 1800-507-7688. Our Customer Service team is available from 8am to 6pm, Monday through Friday.

Make International Payments

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Copyright © 2019 American Express Company. Users of this site agree to be bound by American Express Web Site Rules and Regulations. American Express International, Inc.(UEN S68FC1878J), Incorporated with limited liability in the state of Delaware, USA with a place of business at 10 Marina Boulevard #15-00, Marina Bay Financial Centre Tower 2, Singapore 018983.