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Foreign Exchange Services
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Online Services
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Help & Support
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Merchants
Foreign Exchange Services
With American Express® FX International Payments, you don’t need to spend time tracking movements in the foreign exchange rate market. Using Rate Alerts, you can create customized SMS or email notifications that let you know when a specified exchange rate for any given currency.
To access Rate Alert, go to My Account > Rate Alert, then:
1Click on the Create Rate Alert tab, and select the currency you want American Express to monitor from the Currency drop-down menu.
2Fill in the approximate Amount, the specified Rate and the date you’d like the monitoring to stop (the Expiry Date).
3Choose the Users you wish to receive the rate alerts, and whether the alerts should be sent via SMS or email.
4Click Create Rate Alert in the lower right of the page.
To manage your alerts, click on the View/Modify Rate Alerts tab. You can delete alerts individually or all at once by checking the appropriate box and clicking Delete in the lower right of the page.
Existing members
Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1800-507-7688.
New members
New to American Express? Give us a call on 1800-507-7688. Our Customer Service team is available from 8am to 6pm, Monday through Friday.
1. We will make all reasonable efforts to ensure prompt delivery of your FX International Payments (FXIP) Order, however please note transfer times may vary. These Transfer Times do not take into account differing weekends, public holidays or working hours of foreign banks in other jurisdictions to which your FXIP Order has been transferred. Completed FXIP Orders must be received on a Business Day before 3.00pm Singapore time. FXIP Orders received outside these times will be treated as having been received on the following Business Day. For maximum transfer/execution times please see FXIP Terms and Conditions.
2. Fees for same currency payments vary. SGD to SGD payments incur a fee of S$20.00 plus 0.1% commission of SGD transaction value (minimum of SGD 30, up to a maximum of SGD 100). USD to USD payments incur a fee of USD$12.00 plus 0.1% commission of USD transaction value (minimum of USD 22, up to a maximum of USD 132). Please call us on 1800 507 7688 to discuss other same currency payment fees.
The information contained in this webpage has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of International Payments in relation to your individual requirements.
For further information, please refer to the relevant Terms and Conditions
FX International Payments are arranged through American Express International Inc., (UEN S68FC1878J) Incorporated with Limited Liability in the State of Delaware, U.S.A. with a place of business at 1 Marina Boulevard, #22-00, One Marina Boulevard, Singapore 018989.
Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.
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