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Foreign Exchange Services
American Express® FX International Payments offers authorized individuals in your company the flexibility to tailor user permissions to the individual needs of your business. Assigned administrators can add new users and amend the access rights, foreign exchange transaction limits and other account permissions of secondary users.
To access User Administration, go to My Account> User Administration.
Click on the View/Modify tab for a complete alphabetical list of the names of your existing users. Click on the one you want and then Select.
Alternatively, you can Search for a user by inputting their details in the relevant boxes on the left-hand side. Their name will then appear in the list. To view their details, click Select.
To modify their details, click Modify Payee in the lower right of the page, then make any changes in the information fields. Alternatively, you can click Delete User.
Once you have made any changes, click Save Changes in the lower right of the page. You’ll see a green message indicating your changes were made successfully. To repeat the process, you can click View/Modify Another User.
After you have selected them, the user’s Contact Details, Permissions, Settings and Transaction Limits will be displayed. Below the Limits section, there are several options.
Selecting Delete User will permanently delete the user.
Selecting Reset Password will send the user a new temporary password by email. When the user next logs in, they’ll be sent a One-Time PIN and will be asked to choose a new password.
Selecting Modify user in the lower right of the page will allow you to modify the user’s Contact Details, Permissions, Settings and Transaction Limits, as long as you have permission to do so.
If successful, you will return to the Current Users Search page and see a message letting you know your user modification was successful. From here, you can select other users to View/Modify.
Existing members
Our Customer Service team is available daily from 8am to 6pm, Monday through Friday. 1800-507-7688.
New members
New to American Express? Give us a call on 1800-507-7688. Our Customer Service team is available from 8am to 6pm, Monday through Friday.
1. We will make all reasonable efforts to ensure prompt delivery of your FX International Payments (FXIP) Order, however please note transfer times may vary. These Transfer Times do not take into account differing weekends, public holidays or working hours of foreign banks in other jurisdictions to which your FXIP Order has been transferred. Completed FXIP Orders must be received on a Business Day before 3.00pm Singapore time. FXIP Orders received outside these times will be treated as having been received on the following Business Day. For maximum transfer/execution times please see FXIP Terms and Conditions.
2. Fees for same currency payments vary. SGD to SGD payments incur a fee of S$20.00 plus 0.1% commission of SGD transaction value (minimum of SGD 30, up to a maximum of SGD 100). USD to USD payments incur a fee of USD$12.00 plus 0.1% commission of USD transaction value (minimum of USD 22, up to a maximum of USD 132). Please call us on 1800 507 7688 to discuss other same currency payment fees.
The information contained in this webpage has been prepared without taking into account your objectives, financial situation or needs. You should consider the appropriateness of International Payments in relation to your individual requirements.
For further information, please refer to the relevant Terms and Conditions
FX International Payments are arranged through American Express International Inc., (UEN S68FC1878J) Incorporated with Limited Liability in the State of Delaware, U.S.A. with a place of business at 1 Marina Boulevard, #22-00, One Marina Boulevard, Singapore 018989.
Users of this site agree to be bound by the terms of the American Express Web Site Rules and Regulations.
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