Question 1

Do I need an American Express® Card to sign up for the FX International Payments service?

Accepted Answer

No, the American Express® Card is not needed to open an FX International Payments account, nor is it required to make a transaction. We automatically withdraw funds from your authorized Singapore business bank account each time you make a transaction.

Question 2

I have submitted a transaction online via the FX International Payment Operations (‘FXOPS’) system. How do I know you have received it?

Accepted Answer

FXOPS from American Express is a real time payment processing system that captures all of your transactions as they occur. You can check the status of your transactions online anytime using the View Transaction History feature. We also have a dedicated team of professionals that track all new transactions submitted.

Question 3

Will my existing beneficiary standing orders appear when I access the FXOPS system?

Accepted Answer

If you selected that option on the Internet sign-up sheet, we will make your existing beneficiaries available online.

Question 4

How can my beneficiary and I receive confirmation of a payment transaction?

Accepted Answer

For wire and draft transfers, FX International Payments from American Express can automatically send confirmation emails to the initiator of the payment and the beneficiary, provided a beneficiary email address is supplied.

Question 5

Will I be able to see my phone and fax wire transfer request on the FXOPS system?

Accepted Answer

Yes. Phone and fax transactions will appear in the View Transaction History feature in FXOPS.

Question 6

I have lost my password. What do I do?

Accepted Answer

We can cancel your password and re-issue a new password for you immediately.

Question 7

Why does my web browser not work with the American Express FX International Payments web site?

Accepted Answer

The American Express FX International Payments site works with most internet browsers. Please contact our Customer Service team at 1800 507 7688 Monday to Friday, 24 hours a day for further assistance.

Question 8

What are your foreign exchange rates?

Accepted Answer

Although exchange rates are subject to global market forces and change continuously, you can be assured that we offer competitive rates on all foreign currencies offered.

Question 9

How much does it cost to open an FX International Payments account?

Accepted Answer

Enrolment is free.

Question 10

Are there any monthly service fees?

Accepted Answer

There are no monthly service fees.

Question 11

How is the Wire Transfer Fee paid?

Accepted Answer

We automatically deduct it from a bank account that you have designated each time you make a transaction. There can be fees associated with their payment applied by the beneficiary bank. FXIP does not have control over these third party fees. The amounts are subtracted from payment amount.

Question 12

How can I get notified of favourable exchange rates?

Accepted Answer

With FX International Payments from American Express, you can request to receive automated updates on currency fluctuations during a period of time. With Rate Alert, FX International Payments will send you via email. This will allow you to capitalize on favourable exchange rates, avoid having to monitor the market constantly and allow you to have more time to manage your business.

Question 13

What foreign exchange products do you offer?

Accepted Answer

Currently, we offer wire transfers and drafts in over 52 foreign currencies. We also offer Singapore Dollar wire transfers, and convert foreign currency wires, cash letters and collection items into Singapore Dollar value.

Question 14

What is Phishing?

Accepted Answer

Phishing (pronounced ‘fishing’) refers to fraudulent communication designed to deceive consumers into divulging personal, financial or account information to enable identity theft. Phishing e-mails continue to be prevalent for individuals and companies. Spoofing well-known companies, these e-mails ask consumers to reply, or ‘click’ a link to a fraudulent web page that will ask for personal information, such as their credit card/bank account number, Social Security number, date of birth, account password, on-line user id, and other information.

Question 15

What does Phishing look like?

Accepted Answer

Phishing e-mails often look like legitimate correspondence that tries to create a false sense of urgency intended to provoke the recipient to take immediate action. For example, phishing e-mails frequently instruct recipients to ‘validate’ or ‘update’ account information or face cancellation and/or penalty. Be very cautious of any email asking you to update sensitive information particularly, if it has a generic greeting. Always be suspicious of e-mails that do not greet you by name. While not impossible, it is more difficult and costly for phishers to associate an e-mail address with the e-mail owners name on a mass scale. Because of this, phishing e-mails most often are addressed generically like ‘Dear Customer.’

Question 16

What can I do to protect myself from Phishing?

Accepted Answer

Follow these five simple steps to protect yourself from Phishers: 1) Be suspicious of any email that does not address you by name. 2) Navigate to banking or other financial institutions web-sites by typing the URL into the address bar of your web browser instead of clicking a link in an email. 3) Ensure that you are using up-to-date personal firewalls and anti-virus software on your computer. 4) Read your bank statements, credit report, and credit card statements regularly. 5) Have the American Express website remember your User ID on your computer, so when you return your User ID will automatically entered into the Sign In box. A fraudulent website (spoof site) will not be able to display your User ID, letting you know that you are not on the genuine American Express website. Note: Do not use the Remember Me functionality on a public or shared computer, like at a public library.

Question 17

How can I keep my personal information secure?

Accepted Answer

1. Do not keep your passwords or login details written down or saved on your computer. 2. Do not disclose login details or passwords in response to unsolicited emails claiming to be from your bank, credit union credit card company, or social networking site.

Question 18

What do I do if I suspect a Phishing email?

Accepted Answer

If you suspect a phishing email, do not reply to the email and never follow any links. If you receive an email relating to American Express that you believe could be fraudulent or at any moment feel your account information has been compromised, please contact us at 1800 507 7688 or ipsgopssupport@aexp.com. Please do not include your account number in the email.

Question 19

How can I ensure that messages from FX International Payments are genuine?

Accepted Answer

FX International Payments from American Express may contact you from time to time but we will never request that you divulge personal account information over email.

Question 20

What are your hours of operations?

Accepted Answer

You may initiate a transaction online 24 hours a day, 7 days a week. Our Customer Service line is available to assist you at 1800 507 7688, Monday to Friday, 24 hours a day.

Question 21

What if I have a problem or a complaint about my transaction or service?

Accepted Answer

If you have a problem or a complaint, please contact the customer service department of American Express Travel Related Services Company, Inc. by calling 1800 507 7688 or send an email toipsgopssupport@aexp.com.

Question 22

How does FX International Payments from American Express receive the funds needed to make a wire transfer?

Accepted Answer

During the account set-up process, you will be required to identify a bank account from which you authorize FX International Payments to electronically withdraw funds to cover the costs associated with your wire transfer. This bank account can be updated at any point by logging on to your account and editing your bank account details. You may also wire the necessary amount directly to FX International Payments.

Question 23

Do I need to set up a separate bank account just to be used for FX International Payments services?

Accepted Answer

No. We will electronically debit the wire transfer amount you requested from your existing bank account. You may also set-up multiple bank accounts from which we can electronically debit your various wires customised to your business needs.

Question 24

Is there a minimum/maximum limit per transaction?

Accepted Answer

No, however we adhere to the US government banking regulations and local banking regulations in foreign markets. If a transaction raises minimum/maximum issues, we will contact the account owner immediately to help in resolving it.

Question 25

What if I submit a Transaction Request and I want to cancel it?

Accepted Answer

If we have not already completed your transaction, we will make every effort to accommodate your cancellation request. Please note there is no guarantee that we will be able to cancel your transaction if it has been completed the funds are available in the beneficiaries account. You may attempt to cancel a transaction online or by contacting our dedicated Customer Service team at 1800 507 7688 Monday to Friday, 24 hours a day.

International Payments - FAQs

Getting Started

Although exchange rates are subject to global market forces and change continuously, you can be assured that we offer competitive rates on all offered foreign currencies.

Enrolment, as well as onboarding, is free.

There are no monthly service fees.

Our online security systems use the latest technology to keep your monies safe and give you a peace of mind. We also share regular updates for clients to protect themselves from fraud and online scams. Click here to find out more.

New clients are required to submit a New Account Application Form, a Director's Resolution, and other regulatory documents as per local laws. Please reach out to American Express International Payments representative to get started.

No, an American Express^® Card is not needed to open an International Payments account, nor is it required to make a transaction.

Our Customer Service line is available to assist you at 1800 507 7688, Monday to Friday, 8am-6pm.

However, you can create trades on our platform 24 hours a day, with trade confirmation sent via email on the next working day.

The American Express International Payments site works with most internet browsers. Please clear web browser's cache, cookie, and history before trying again.

If it still fails, please contact our Customer Service team at 1800 507 7688, Monday to Friday, 8am-6pm, for further assistance.

Transactions

We have comprehensive, step-by-step tutorials covering every aspect of sending and managing online money transfers. Please visit our How to Guides to get started.

For international payments, American Express sends confirmation emails to the initiator of the payment and the beneficiary, provided a beneficiary email address is supplied.

There may be a cancellation fee or FX loss; please contact our dedicated Customer Service team at 1800 507 7688, Monday to Friday, 8am-6pm to seek more information.

Our Customer Service line is available to assist you at 1800 507 7688, Monday to Friday, 8am-6pm.

For new account sign-up, click here

Existing International Payments customers, login here

International Payments - FAQs

Getting Started

What are your foreign exchange rates? Although exchange rates are subject to global market forces and change continuously, you can be assured that we offer competitive rates on all offered foreign currencies.

How much does it cost to enrol? Enrolment, as well as onboarding, is free.

Are there any monthly service fees? There are no monthly service fees.

What documents are required and how do I get started? New clients are required to submit a New Account Application Form, a Director's Resolution, and other regulatory documents as per local laws. Please reach out to American Express International Payments representative to get started.

Do I need an American Express® Card to sign up for the International Payments service? No, an American Express® Card is not needed to open an International Payments account, nor is it required to make a transaction.

Transactions

How do I create payments and complete transactions? We have comprehensive, step-by-step tutorials covering every aspect of sending and managing online money transfers. Please visit our How to Guides to get started.

How can my beneficiary and I receive confirmation of a payment transaction? For international payments, American Express sends confirmation emails to the initiator of the payment and the beneficiary, provided a beneficiary email address is supplied.

What if I submit a Transaction Request and I want to cancel it? There may be a cancellation fee or FX loss; please contact our dedicated Customer Service team at 1800 507 7688, Monday to Friday, 8am-6pm to seek more information.

What if I have a problem or a complaint about my transaction or service? Our Customer Service line is available to assist you at 1800 507 7688, Monday to Friday, 8am-6pm.

For new account sign-up, click here

Existing International Payments customers, login here

Although exchange rates are subject to global market forces and change continuously, you can be assured that we offer competitive rates on all offered foreign currencies.

Enrolment, as well as onboarding, is free.

There are no monthly service fees.

New clients are required to submit a New Account Application Form, a Director's Resolution, and other regulatory documents as per local laws. Please reach out to American Express International Payments representative to get started.

No, an American Express^® Card is not needed to open an International Payments account, nor is it required to make a transaction.

We have comprehensive, step-by-step tutorials covering every aspect of sending and managing online money transfers. Please visit our How to Guides to get started.

For international payments, American Express sends confirmation emails to the initiator of the payment and the beneficiary, provided a beneficiary email address is supplied.

There may be a cancellation fee or FX loss; please contact our dedicated Customer Service team at 1800 507 7688, Monday to Friday, 8am-6pm to seek more information.

Our Customer Service line is available to assist you at 1800 507 7688, Monday to Friday, 8am-6pm.