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Adding your Card

Which American Express Cards are eligible for Samsung Pay?

Which American Express Cards are eligible for Samsung Pay?

An eligible Card is an active Personal and Corporate Cards issued by American Express International Inc. in Singapore. Samsung Pay is not available to holders of American Express Corporate Meeting Card, American Express Corporate Purchasing Card, American Express Business Travel Account, American Express International Currency Card, credit cards bearing the American Express name, brand or logo issued by DBS Bank Limited, United Overseas Bank Limited, Citibank Singapore Limited, or with Virtual Pay American Express issued by United Overseas Bank Limited. Your current Card does not need to be contactless in order to use Samsung Pay. American Express Pre-paid Cards are not eligible.

How can I add my Card to Samsung Pay to use it for payments?

How can I add my Card to Samsung Pay to use it for payments?

To obtain the Samsung Pay app, you first need to ensure you have the latest Android Operating Software – Marshmallow – installed on your compatible device. To add an eligible American Express Card, open the Samsung Pay app and then tap "Add". When adding your Card, you can choose to take a picture of your physical Card or manually enter your Card information. For each Card you add, you will need to enter your security code, billing address and accept the American Express Terms of Use for Samsung Pay. You are also subject to Samsung’s own terms & conditions.

Where is the Security Code? Why is it required?

Where is the Security Code? Why is it required?

For security reasons, you will be required to enter your security code when adding your Card to Samsung Pay. The security code for your American Express Card (Card ID or CID) is the 4 digit, non-embossed number printed above your Card account number on the front of your plastic Card.

I was prompted to receive a one-time Verification Code. What is this and why is it required?

I was prompted to receive a one-time Verification Code. What is this and why is it required?

For security purposes, we may ask you to enter a one-time Verification Code to confirm your identity. This code is a unique series of numbers and/or letters that will be sent to your phone number or email address registered with us. If prompted, please select how you wish to receive the one-time Verification Code and then enter that code into the appropriate field. Please note that you will need a working internet and/or data connection to receive a one-time Verification Code.

Your one-time Verification Code may expire if you aren’t able to enter it within 3 minutes. You can request another code by selecting your preferred verification option again. If you are unable to get a one-time Verification Code, please contact American Express Customer Care by calling the number on the back of your Card.

Can I put multiple Cards on my phone?

Can I put multiple Cards on my phone?

Yes. Samsung allows you to add up to ten Cards in Samsung Pay on a phone. Your Card issuer may limit the number of individual Card products which can be loaded at any one time.

Can I put my Card on multiple phones?

Can I put my Card on multiple phones?

Yes, you can add your eligible American Express Card to multiple phones. For each of your phones, you will need to add your Card by visiting the Samsung Pay app. If you have an issue adding additional Cards, please contact American Express Customer Care at the number on the back of your Card. Only add a Card to a phone that belongs to you to avoid unauthorised purchases.

Once I add my Card, how can I disable the ability to make payments or delete Cards from my phone?

Once I add my Card, how can I disable the ability to make payments or delete Cards from my phone?

You can remove your Card in the Samsung Pay app by selecting your Card, tapping “More” in the upper right-hand corner of the screen, and selecting “Delete card”.

What terms apply to my use of Samsung Pay?

What terms apply to my use of Samsung Pay?

Your Card Member Agreement governs the use of your card in Samsung Pay. We have also outlined some Important Information about using your card in Samsung Pay. You can access it here.

Samsung may change Samsung Pay from time to time. American Express has no control over Samsung’s decisions to change Samsung Pay or any of its services or products (including Samsung’s terms of use or privacy policies). In order to use Samsung Pay, you must agree to Samsung’s terms of use and privacy policy.

Making a payment

How can I make a purchase with Samsung Pay?

How can I make a purchase with Samsung Pay?

To use Samsung Pay for purchases, you must first add your eligible Card on your compatible Samsung phone using the Samsung Pay app. Once your Card has been added, swipe-up from the home button or open the Samsung Pay app from your home screen. Next, select the Card you want to pay with. Then, verify with your biometric identifiers (i.e. fingerprint, iris or face) or Samsung Pay PIN and hover your phone over the card reader where you'd usually tap your Card to complete the transaction. The card reader or cashier will tell you once your purchase is complete.

Do I need to have an active internet connection for Samsung Pay to work?

Do I need to have an active internet connection for Samsung Pay to work?

An active internet connection is not required to make in-store purchases. There is a limit of five authentications/transactions during a period without internet access, after which your phone will need an internet connection to make additional authorisations. You will also need an active internet connection to activate the app or add a new Card.

How do I return an item purchased with Samsung Pay?

How do I return an item purchased with Samsung Pay?

If you need to return a purchase made with Samsung Pay, you may be asked to provide the last four digits of your Digital Card Number (instead of the last few digits of your Card number). The last four digits of your Digital Card Number are listed to the left of the Card in the Samsung Pay app.

Do I still get the same benefits (for example, Membership Rewards® points) associated with my Card when I use Samsung Pay?

Do I still get the same benefits (for example, Membership Rewards® points) associated with my Card when I use Samsung Pay?

Yes, you receive all of the same rewards, security and benefits of your eligible American Express Card when you use it with Samsung Pay.

Managing your account

Where can I view and manage my Card in Samsung Pay?

Where can I view and manage my Card in Samsung Pay?

You can view and manage your Cards in the Samsung Pay app. Tap on your Card and scroll down to view your Card details including transactions and your digital Card number. You also have the ability to delete your Card from the phone.

I'm getting transaction notifications for my Card in Samsung Pay on my phone. What are these notifications and how can I turn them on/off?

I'm getting transaction notifications for my Card in Samsung Pay on my phone. What are these notifications and how can I turn them on/off?

You will receive “Card Notifications” (transaction notifications) for purchases you make using your American Express Card in Samsung Pay and your physical Card. To turn off “Card Notifications” for all Cards, open the Samsung Pay app, tap “Settings”, then “Notifications”. Please keep in mind that by turning off your “Card Notifications” you will no longer receive card activation updates and transaction notifications from Samsung Pay.

If I receive a replacement Card, do I need to update my Card information with Samsung Pay?

If I receive a replacement Card, do I need to update my Card information with Samsung Pay?

No. Your Card details in Samsung Pay will be updated automatically. You can use your eligible Card in Samsung Pay to make purchases before receiving your new physical Card.

Secure Payments with American Express and Samsung Pay

How secure is a Samsung Pay transaction?

How secure is a Samsung Pay transaction?

Your Card in Samsung Pay is protected by your Samsung Pay PIN or your biometric identifiers (i.e. fingerprint, iris or face). For your security, when you make a purchase using Samsung Pay, you must verify the Samsung Pay app with your Biometric identifier (i.e. fingerprint, iris or face) or Samsung PIN. A Digital Card number, separate and unique from your physical Card account number, is used to make a purchase with Samsung Pay. All of your payment information will be stored securely on your phone using Samsung KNOX. Your physical Card details are never shown in the app or shared with the merchant when you make payments.

How can I ensure the security of my Card in Samsung Pay?

How can I ensure the security of my Card in Samsung Pay?

You must keep your device and security credentials safe and secure at all times – in the same way you would with your actual Card or PIN. Never share your device security credentials or allow another person to Register their biometric identifier (i.e. fingerprint, iris or face) to your device, as that person will be able to make payments using your Card. If you do allow someone access, you will be responsible for their use of your Card. We recommend you always use the device lock feature on your Samsung device and only load your Card to your own phone.

Why is my Card number in Samsung Pay different from my usual Card number?

Why is my Card number in Samsung Pay different from my usual Card number?

Instead of using your Card number, Samsung Pay assigns you an encrypted, unique Digital Card Number. When you make a purchase, this number, along with a transaction-specific code, is used to process your payment. This means that merchants will never see your details.

My phone has been lost or stolen – what should I do?

My phone has been lost or stolen – what should I do?

Contact us immediately using the number on the back of your Card if your Samsung device has been lost, stolen or compromised in any way. We can suspend or remove your Card from Samsung Pay to prevent further unauthorised use.

You can also go to Samsung's "Find My Mobile" to help you find, lock and erase your phone.

What if I lose my Card?

What if I lose my Card?

It’s quick and easy to request a free replacement – just contact us right away on 6396 6000.

Once you request a replacement Card, your Digital Card number is automatically connected to your replacement Card number, so you can continue to make transactions using Samsung Pay before your replacement Card arrives.

Having trouble?

I'm having a problem with my phone's software or hardware. What should I do?

I'm having a problem with my phone's software or hardware. What should I do?

If you are having difficulty with your software or hardware, please visit the Samsung Pay Help Center.

Terms & Conditions (+)

Terms & Conditions (-)

Samsung, Samsung Pay, Galaxy S (and other device names) and Samsung Knox are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Samsung Pay is available on select Samsung devices.

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Copyright © 2019 American Express Company. Users of this site agree to be bound by American Express Web Site Rules and Regulations. American Express International, Inc.(UEN S68FC1878J), Incorporated with limited liability in the state of Delaware, USA with a place of business at 10 Marina Boulevard #15-00, Marina Bay Financial Centre Tower 2, Singapore 018983.